• Contract: 1 Year (First 3 month for performance evaluation before renew contract
• Location: Onsite support, work at Redline and main office(Bang sue near MRT).
• Working time: Mon Fri 08.00-17.00 (flexible time)
• Benefits : SSO, Health Insurance, Health check up

RESPONSIBILITIES :

• Receiving all calls from customer within agreed repose time and log call in ITSM tools.
• Provide solutions to customers via phone or onsite
• Analysis and solve the failure for HW, SW, application,
• Operation and Dispatch call to appropriate service partner
• Provide remote diagnostic to customer system
• Escalate call which exceed the criteria
• Onsite or Remote support upon request by customer
• Manage and document end user manual
• Maintain inventory of IT hardware and software
• IMACD (Install, Move, Add, Change, Delete)
• Others as assigned by Project Manager

QUALIFICATIONS :

• Male or female, 25-35 years of age
• Bachelor Degree in Computer Engineering or any related fields
• 3-5 year in service and support of Computer equipment, Network system, Infrastructure, IT Service management
• Knowledge in Windows Operating System, Microsoft Office, G-Suite
• Good command of English / Japanese
• Service-mind and interpersonal skill is a must