RESPONSIBILITIES:

• Service support and resolve problem to the end user of PC, Laptop Basic operational troubleshooting support.

• Main service focus o365 and set up meeting room equipment

• Escalate the incident which beyond responsibility to Customer's authorized person to make the decision such as 3rd Party

• Log, categorize, and prioritize all tickets in incident management system (Fresh service) and Follow up end-to-end progress of tickets.

• Analyst incident data and prepare incident weekly report and monthly report

Contract Period: 12 Months (First 3 month for performance evaluation for set KPI)

Location: Thai wah Office ( Sathorn) and able to work in upcountry form time to time ( Traveling Expense and Accommodation can reimburse follow Thai wah rate charge)

QUALIFICATIONS:

• Male or female, 25-35 years of age

• Bachelor Degree in Computer Engineering or any related fields

• 2 year in service and support of Computer equipment, Infrastructure, IT Service management

• Knowledge in Windows Operating System, Microsoft Office, O365,Share point

• Ability to work flexible

• Service-mind and interpersonal skill is a must