Position: End User Support (Osotspa)

Salary: 20,000 - 23,000

Contract: 1 Year (First 3 month for performance evaluation before renew contract)

Location: OSOTSPA at Head office (Hua Mak) BBK

Working time: Monday - Friday, 08.00-18.00

Benefits: SSO, Health Insurance, Health check up

RESPONSIBILITIES:

• Call management

• Receiving all calls from customer within agreed repose time and log call in ITSM tools

• Provide solutions to customers via phone

• Analysis and solve the failure for HW, SW, application, Operation and Dispatch call to appropriate service partner

• Incident management

• Provide remote diagnostic to customer system

• Monitor progress of calls

• Escalate call which exceed the Service Level Agreement criteria

• On-site service

• Provide engineering on-site service according to SLA.

• Maintain inventory of IT hardware and software

• IMACD (Install, Move, Add, Change, Delete)

• Others as assigned by Project Manager/Helpdesk Supervisor

QUALIFICATIONS:

• Male or female, 23-35 years of age

• Bachelor Degree in Computer Engineering or any related fields

• 1-5 year in service and support of Computer equipment, Network system, Standard software, IT

Service management

• Knowledge in Windows Operating System, Microsoft Office, Hardware and software troubleshooting,

Basic Network

• Service-mind and interpersonal skill is a must