THE WORK: Embrace the opportunity to contribute meaningfully! You will perform independently and become a subject matter expert while actively participating in discussions and contributing to solutions for work-related challenges. Your role will reflect a commitment to effective Issue Management, fostering a supportive environment for all. We are excited to see how your unique perspective can enhance our collaborative efforts!

Job Description

• Provide technical support to resolve customer IT requests and issues.
• Ensure proper documentation, notification, escalation, tracking, and follow-up of requests and issues.
• Log requests and issues and perform defined procedures to resolve them.
• Monitor systems and trends to prevent incidents, problems, and errors.
• Schedule, track, and facilitate acceptance of changes to the production environments.

Job Qualifications

• Beginner proficiency in Issue Management.
• Advanced proficiency in Application Quality Analysis.
• A minimum of 1 year of experience in Application Tech Support

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.