At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good - protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day.

And we need people like you to make it happen.

We empower you to reach your potential with opportunities to make an impact to be proud of - for food, people and the planet.

Job Summary

Tetra Pak is looking for a Services Account Representative who will execute the delivery of high quality service administration, for a defined area, ensure satisfaction of relevant stakeholders by providing high quality administrative services at agreed service level.

The successor will be based in Bangkok, Thailand.

What you will do

As a Services Account Representative, you will:

• Act as the main operational Services contact for assigned customers, ensuring excellent customer experience and service levels
• Plan, coordinate, and follow up on service and maintenance activities, including Services Agreements execution and profitability
• Delivering Excellence in customer service & customer experience for allocated customers
• Lead communication and collaboration with internal teams to scope and deliver maintenance events and technical solutions
• Monitor the Services sales pipeline and identify upselling and cross-selling opportunities using customer insights and data
• Support account management and low-complexity sales activities, including quotations and customer onboarding for digital tools
• Promote adoption of Tetra Pak's digital platforms and manage customer inquiries, ensuring proper internal routing
• Delivering Excellence in customer service and monitor performance indicators & customer experience results, driving continuous improvement actions

We believe you have

• Strong customer focus and commitment to service excellence
• Strong communication skills, with the ability to interact clearly and effectively with customers and internal teams
• Ability to manage and engage multiple stakeholders across different functions and levels
• 3 years of experience in services, operations, or commercial support roles
• Ability to identify growth opportunities through data analysis and customer insights
• Structured, proactive, and continuous improvement mindset, a flexible working attitude
• Ability to multitask while demonstrating time management/ prioritization skills
• Ability to work effectively in a team environment
• Basic English proficiency (spoken and written)
• University degree in Engineering, Business Administration, Finance, or related fields

We Offer You

• A variety of exciting challenges with ample opportunities for development and training in a truly global landscape

• A culture that pioneers a spirit of innovation where our industry experts drive visible results

• An equal opportunity employment experience that values diversity and inclusion

• Market competitive compensation and benefits with flexible working arrangements

If you are inspired to be part of our promise to protect what's good; for food, people, and the planet, apply through our careers page at https://jobs.tetrapak.com/.

Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.