Key Responsibility

• Lead the strategy and execution of retail operation process improvement at Lotus’s stores nationwide to ensure seamless shopping experience for customers throughout touchpoints and support new business initiatives.
• Develop and utilize process understanding and system knowledge to recognize interdependencies of the end-to-end processes and the potential challenges to plan solutions.
• Gain a solid understanding of the company’s key strategic pillars, competitive priorities and ensure linkage of continuous improvement efforts with these goals.
• Enable the development, planning and execution of business/ operation projects. Advise and coordinate across related initiatives, associated projects, and other activities.
• Stay on top of process issues to come up with continuous process improvement/ preventive solutions. Work with all related functions to effectively solve problems and makes informed decisions that improve the service and productivity of the operations.
• As a process owner, drive efficiency and continuous improvement of retail operations.

Qualifications

• Bachelor's Degree in business, industrial engineering or related field
• Solid experience in retail operations or process improvement
• Background working on process improvement projects in consulting firms is preferable
• Business intuition and judgment to help the team solve problems in a way that drives continuous improvement across the operations
• Team leadership capabilities, effectively organizing highly performing, multi-discipline teams to meet changing business challenges.
• Strong influencing and motivating skills, building credibility and strong relationships on different layers of the organization
• Result orientated and pro-active, good decision and problem-solving skills
• Ability to handle multiple competing priorities and projects in a fast-paced environment.
• Change management skills

Lotus's

Ek-Chai Distribution System Co., Ltd.
Buengkum, Bangkok 10230, Thailand

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