Bangkok Work closely with business users to recommend solutions for voice humanoid & dynamic interactive design in compliance with requirements & Personal Data Protection Act (PDPA).
Initiate actionable insights of new products or services to enhance contact center operations efficiency, reduce inquiry calls to agents, migrate calls to self-service channels & improve sales.
Act as a trusted advisor to comprehend business needs of internal customers & expand Voice AI technology as a service for operations or process
Be the subject matter expert to share knowledge and experiences in terms of success story, value drivers & success metrics to grow new business & revenues with external customers.
Represent 1st tier to troubleshoot and as an escalation point for incidents or issues, identify root causes & report problem solved.
Drive continuous improvement, comprehend customer technology trend, understand as-is process, define to-be solutions, develop KPI trackers and performance analysis reports.
Communicate conceptual and detailed solutions to IT & SCRUM room to ensure design for testability and impact analysis assessment for project priority alignment.
Execute live customer testing, post-production monitoring & performance tuning escalation. Apirak Sribavorntada (อภิรักษ์ ศรีบวรธาดา)