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To ensure the smooth operation and optimization of our RMS while providing guidance and support to team members on day-to-day basis. The person will collaborate with other departments and external vendors to deliver outstanding support and contribute to the continuous improvement of our revenue management processes

Key accountabilities

• Lead, coach, and support a team of RMS Support Specialists to ensure high performance and engagement
• Act as a “super‑user” of all RMS used within Accor, providing expert‑level functional and technical support
• Serve as escalation point for complex system, data, or integration issues
• Ensure stability, efficiency, and optimal usage of RMS across supported hotels and regions
• Drive continuous improvement of support processes, documentation, and system efficiencies
• Coordinate RMS‑related projects, enhancements, and new capability deployments
• Ensure knowledge sharing, training, and upskilling within the team

Key output goals

• High system availability and timely resolution of RMS incidents and requests
• Consistent quality of support delivered to hotels and revenue teams
• Train and develop team members, ensuring they have the skills and knowledge needed to excel in their roles.
• Clear and up‑to‑date RMS documentation and troubleshooting guides
• Improved efficiency of support queues and processes
• Successful deployment and adoption of new RMS installation, features and enhancements

• At least 4+ years’ experience in Revenue Management within hospitality
• “Super-user” of Revenue Management Systems, with proven expertise in revenue management
• Strong Working knowledge of PMS (property management systems), CRS (central reservation systems), Channel Management, and other hotel systems and onward distribution.
• Advanced knowledge of RMS, with strong CRS & PMS understanding
• Strong leadership and people management skills
• Excellent organizational and time‑management abilities
• Strong analytical and problem‑solving skills
• Ability to work autonomously in high‑pressure environments
• Excellent verbal and written communication skills
• Fluent in English; additional languages (French, Spanish, Portuguese, etc.) a plus
• Passion for supporting hotels and driving revenue performance through systems

• 
  This position is based in Bangkok

• The role involves global collaboration, requiring flexibility to accommodate time zone differences.