Purpose

To design, develop, and implement digital automation solutions that streamline business processes, reduce manual workload, and enhance organizational efficiency through K2 workflows, RPA, OCR, and Document Management Systems.

To ensures end-to-end automation readiness and system integration to deployment and continuous improvement

Function Deliverable

• Prioritize and manage tasks to ensure alignment with project timeline
• Documented and optimized business processes aligned with automation best practices
• Deliver end-to-end digital solutions that meet business requirement
• Deliver automate solutions that successfully integrate through internal/external system
• Provide reliable service with measurable accuracy, data validation and tracking activity
• Reduce of manual tasks, processing errors, and cycle time across business functions

Function Descriptions

• Conduct process assessments and gather user requirements for automation projects.
• Design, build, and support K2 workflows, Smart Forms, SmartObjects, and related components.
• Develop automation scripts or workflows using RPA platforms.
• Configure and train OCR engines to extract structured data from physical and digital documents.
• Manage DMS-related workflows, metadata models, permissions, and integration points.
• Develop API integrations and database connections to enable end-to-end automation.
• Prepare functional/technical specifications, solution documentation, and deployment guides.
• Collaborate with business units to validate requirements and ensure solution usability.
• Perform root cause analysis and corrective actions for system issues or workflow failures.
• Support post-deployment monitoring and continuous process improvement.