Company Description

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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

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Job Description

We are seeking an experienced and passionate Observability Engineer to join our team in Thailand. The ideal candidate will be responsible for the end-to-end management of our observability platforms, ensuring optimal visibility into our systems and applications.

Key responsibilities

Splunk Platform Management:

Develop, maintain, and optimize Splunk Observability Cloud and Splunk Cloud platforms for log management.

Data Ingestion:

Deploy and configure OpenTelemetry Collectors for metrics and traces collection, as well as Splunk forwarders for log ingestion.

User Support and Training:

Provide user support and conduct training sessions to promote good observability practices and maximize the value derived from Splunk solutions.

Compliance and Security:

Ensure that our observability systems and practices comply with PCI DSS regulations.

Development and Integration:

Design and develop Python applications, add-ons, or custom integrations to extend Splunk Observability capabilities.

Expertise and Tech Watch:

Act as a Subject Matter Expert (SME) on observability topics, proposing complementary solutions (e.g., ELK, Grafana) when appropriate.

Collaboration and Key Interactions:

Cross-Functional Team Collaboration:

Work closely with various internal teams to integrate data sources, build relevant dashboards, configure effective detectors, and set up alerts.

Qualifications

Bachelor's or Master's degree in Computer Science, Software Engineering or related field

At least 5-7 years of experience in observability or monitoring engineering.

Splunk O11y Cloud Certified Metrics User certification is a plus.

Splunk Cloud Certified Architect certification is a plus.

Proven experience with Splunk Observability Cloud (including Infra Monitoring, APM, Log Observer) and Splunk Cloud Log.

Proficiency in OpenTelemetry Collector deployment & configuration.

Familiarity with alternative observability tools such as ELK Stack, Grafana, and Prometheus.

Experience with AWS cloud services, particularly in logging and storage.

Strong knowledge of Linux operating systems in both on-premise and cloud environments.

Technical

expertise

Splunk Enterprise Cloud, AWS Cloud, Linux, Gitlab, Jira/Confluence, ServiceNow

Additional Information

This position is based in Bangkok

The role involves global collaboration, requiring flexibility to accommodate time zone differences.