Responsibilities

• Ensure the highest possible quality of customer service for customers
• Deliberate with customers or supervising personnel in order to address questions, problems.
• Ensure that processes are followed and bring in new ideas for improvement
• Constantly work towards improving customer experience
• Handle customers and vendors requests, as well as external communication with them
• Manage service enquiries and disputes arising from our clients;
• Maintain good relationships and community building efforts with taxi drivers and passengers;
• Perform administrative tasks as assigned.

Qualifications

• Bachelor degree or higher.
• Prior experience in sales & customer service.
• highly driven and independent mindset.
• Good interpersonal skills.
• Good Team-player.
• Sense of urgency, high adaptability to fit with a very dynamic working environment