OUTLIER (Thailand) End-to-end tech enabled marketing and commercial growth.

The eCommerce Admin is a vital role in supporting Sellers to manage and operate their online stores on platforms like Shopee, TikTok Shop, Lazada, and LINE. Providing technical and back-end support to ensure sellers can maximize their sales efficiency.

KEY RESPONSIBILITIES

• Assist and guide sellers with store setup, product listing, and storefront optimization on Shopee, Lazada, TikTok Shop, and LINE Shopping.

• Receive and resolve back-end issues for sellers, such as product listing failures, payment system glitches, logistics issues, or account suspensions.

• Advise sellers on how to properly use various tools on each platform, such as stock management, promotion setup, and order checking.

• Coordinate and escalate cases to the customer service teams of each platform for issue resolution.

• Monitor terms, policies, and new features of each platform to accurately notify and advise sellers.

• Prepare summary reports on overall store status, and gather statistics and performance reports, such as issue resolution time and problem categories.

QUALIFICATIONS

• Experience in Admin, Customer Service, or eCommerce support (Fresh graduates are welcome).

• Experience using the back-end systems of Shopee, TikTok Shop, Lazada, or LINE Shopping is preferred.

• Proficient in Microsoft Excel, Word, and basic data entry tools.

• Detail-oriented, organized, and capable of handling large volumes of data during campaign periods.

• Eager and ready to continuously learn new digital tools and systems.

• Good communication and writing skills, with a service mind. Basic command of English is a plus.

Location @Samyan Mitrtown | Work Hours: Mon - Fri 9.30 - 18.30