Change Management Lead (Business Consulting)

• Change strategy: Strategize and develop change plan based on client context and priorities
• Communicate change: Curate and delivery messaging to provide awareness for the case for change, inspire participation and adoption
• Change impact: Lead assessment of change impact by stakeholder groups (functions and departments) and persona
• Change design: Develop training and learning materials and curriculum to enable user groups
• Change delivery: Plan and deliver training, assess effectiveness and of end users’ readiness to transition to the new system

• Thai nationality / Thai native only
• Bachelor’s degree in Business Administration, Information Technology, or a related field. A Master’s degree or relevant certifications (e.g., PMP, Agile) is preferred.

• Minimum 10 years of experience in change management, with a focus on retail and commercial banking
• Proven experience in managing change in large-scale transformation projects and leading cross-functional teams
• A solid understanding of how people go through a change and the change process
• Experience with and knowledge of change management principles, methodologies and tools
• Exceptional communication skills, both written and verbal
• Excellent active listening skills
• Ability to clearly articulate messages to a variety of audiences
• Ability to establish and maintain strong relationships
• Ability to influence others and move toward a common vision or goal
• Flexible and adaptable; able to work in ambiguous situations
• Resilient and tenacious with a propensity to persevere
• Forward looking with a holistic approach
• Organized with a natural inclination for planning strategy and tactics
• Problem solving and root-cause identification skills
• Able to work effectively at all levels of an organization
• Must be a team player and able to work collaboratively with and through others
• Acute business acumen and understanding of organizational issues and challenges
• Familiarity with project management approaches, tools and phases of the project lifecycle
• Experience with large-scale organizational change efforts
• Change management certification or designation desired