Job Description

1.Run compliance check against cooperate and legal guideline. 
2.Ensure valid quotation for consignee is in place.
3.Continuously obtain adequate shipping volume forecast information from Consignee and maintain this information at all times.
4.Continuously provide Consignee's volume forecast information to Origin Office.
5.Receive pre-shipment status from Origin office and continuously inform Consignee. 
6.Receive booking request from Consignee or Origin Office.
7.Qualify booking request details against customer service agreement and current market conditions.
8.Verify booking request with Consignee and provide shipping instruction to Origin Office.
9. Provide preferred routing instructions to Origin office.
10.Request and receive delivery instructions from Consignee and relay to Operations team.
11. Request update from/with MDM Team (Master Data Management).
12.Initiate credit check for Consignee and follow up on credit issues with Finance team.
13.Facilitate communication between Customer and Import customs department.
14.Recieve and/or upload relevant Customer documents to digital archive (ODM).
15.Continuously provide demurrage & detention details to Consignee.
16.Evaluate and ensure shipment profitability.
17.Explore upsell opportunities with the Consignee.
18.Generate operational reporting for Customer .
19.Ensure compliance with Customer specific KPI's.
20.Verify and create income reserves and cost accruals in TMS (TANGO)

Responsible

1.     Support a positive and attractive working atmosphere/environment

2.     Act in a manner which increases Customer satisfaction and loyalty, maximizes shipment profitability and decreases operating expenses

3.     Promote a paperless, digital office environment utilizing all modern communication methods and electronic tools provided by DB Schenker

4.     Support a positive, attractive working atmosphere and office environment

5.     Explore upsell opportunities with the Shipper (involve Sales Team - as applicable)

Required skills

1.     Ability to multi-task

2.     Effective communication skills and professional communication etiquette

3.     Fluency in written and spoken English

4.     Fluency in written and spoken Thai language

5.     Perform well under pressure

6.     Strong computer (Windows PC) skills

7.     Typing skills (at least 30 words per minute)

8.     Decision-making and problem-solving skills

9.     Ability to prioritize and manage time

10.   Attention to detail and accuracy

11.   Organizational skills

12.   Must work well within a team