The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.
We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.
We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

You lead and manage a full-service planning hub helping customers to make their dream home come true while securing a convenient customer experience from end to end. IKEA Sukhumvit will be part of the Emsphere retail development on Sukhumvit Road.

• Ensure your team has a strong customer focused mindset and are able to transform the customer needs, dreams & frustrations into relevant and smart home solutions.
• You follow up and take commercial actions accordingly by analysing sales trends and customer data using proven solutions and good examples to improve our services to our customers.
• Ensure that the planning hub is a highly efficient operation and that your organisational set up allows you to serve all customers while minimising waiting times.
• Ensure the planning hub is always in excellent shape, welcoming, clean and tidy.
• Ensure the ongoing competence of your co-workers in all aspects of IKEA planning hub product range, planning tools, service products & advanced customer service skills.

• Passion to serve customers using all your knowledge of the IKEA product range and all relevant IKEA services (measuring, assembly, installation, transport & finance).
• Strong passion for the IKEA product range related to the planning hub (Kitchens, Living Room Storage, Wardrobes, Bathrooms).
• Passion to exceed customer expectations in all aspects of the end to end customer experience of complex purchases.
• Strong analytical skills with the ability to measure, follow up & share all aspects of the end to end customer journey in the planning hub experience.

Please apply by 17 July 2022.