PURPOSE/ MISSION:

• Lead a team of retail associates by example and achieve store sales target by:
• Diligently executing store operations with a special focus on selected functional areas
• Providing Support and feedback to retail professionals
• Passionately inspiring consumer loyalty to the brand through direct/indirect active selling

ACCOUNTABILITIES:

SALES & BUSINESS ACUMEN

• Be aware of store sales and KPI targets, as well as individual performance targets, take ownership over them and effectively use all available store resources to meet or exceed them
• Identify sales and KPI improvement opportunities and communicate suggestions to store management to address them and drive commercial success
• Manage and supervise the staff in the stores to achieve sales target.
• Lead the store personnel to implement and adhere to the retail management standards to level of excellence.
• Maintain an effective stock management system to maximize sales and profitability and minimize shrinkage.
• Implement seasonal/quarterly merchandise launch and in-store marketing promotion.

CUSTOMER SERVICE

• Be a role model for customer service and meeting or exceeding customers’ expectations
• Share your customer service experience and train selected team members to fine-tune their service skills
• Be a resource for Retail Professionals in dealing with complex customer service situations and lead store personnel to consistently deliver excellent customer service by ensuring a good management presence on the selling floor always
   

BRAND AND PRODUCTS

• Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values
• Use advanced Category expertise to successfully meet the specific needs of even the most demanding customers
• Guide and train selected team members on basic Foundational and Seasonal Brand and product knowledge, especially in your assigned Categories (if applicable)

OPERATIONS AND PROCESSES

• Adhere to all established policies and procedures
• Execute and maintain established Visual Merchandising and In-Store Communication standards
• Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store’s entire product offer is represented on the sales floor
• Conduct stock check and manage fitting room or stock room.
• Complete cash register transactions quickly and accurately
• Keep respective area clean and ensure all merchandise carry a price and security tag.
• Minimize loss in both, the stockroom and the sales floor
• Perform all store operations in a safe, effective and efficient manner

TEAMWORK AND LEADERSHIP

• Collaborate productively and respectfully with team members
• Make yourself available to support other team members when needed
• Complete all applicable training programs and effectively apply the learning on the job
• Seek coaching and learning opportunities to continually improve your performance

GROUP COMPETENCIES:

• Customer Focus
• Sales Orientation
• Products & Sports / Fashion Expertise
• Business Acumen
• Driving Sales Performance

FUNCTIONAL COMPETENCIES:

• Understanding of Retail KPIs
• Collaboration & Communication
• Executional rigor
• Knowledge of digital platforms
• Planning and time management
• Relationship management
• Problem Solving
• Learning agility
• Out of box thinking
• Product knowledge

PROFESSIONAL BACKGROUND/ EXPERIENCE:

Functional: Minimum 3 years’ experience as a supervisor or store-in-charge
Industry: Preferably in apparel/ fashion/ FW or FMCG Retail
Exposure: Sports, Fashion

EDUCATION:

Diploma in Retail Management

IT:

• Outlook: Advanced
• Word: Advanced
• Excel: Advanced
• PowerPoint: Advanced

LANGUAGE SKILLS:

English: Advanced
Local Language: Fluent