Job Description :

MAJOR RESPONSIBILITY
• Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
• Actively update, maintain and monitor all aspects of computer networks
• Install and configure computer systems and applications within the company
• Respond to customer inquiries and assist in troubleshooting and resolving challenges
• Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved
• Assist management in creating training materials pertaining to computer troubleshooting and usage
• Act as the initial point of contact for all computer and system related concerns from clients or other employees
• Organize and file documentation pertaining to warranties and instructional guides for computer hardware
• Industry-specific certification in relevant computer languages or software may be required

SKILLS REQUIRED

• 3-5 years of proven experience in a heavy customer focus position involving and technical knowledge of a companies' products and services
• Comfortable working in and assisting others through company help desk software, such as Zendesk in addition to other remote access desktop programs
• Extensive experience working with different operating systems including Windows and Mac OS • Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
• Ability to prioritize and manage several milestones and projects efficiently
• Professional written and interpersonal skills are essential when communicating with customers and clients
• Experience installing and configuring computer systems and applications for a large company
• Accept constructive criticism and customer feedback regarding their experience with software or IT services