Responsibilities:

• Plan and drive revenue generation from leasing spaces within the Plaza (CL, BB, and Food Court), and manage OCC areas to achieve space occupancy targets.
• Oversee the overall operations of the community mall to ensure smooth daily functions, high customer satisfaction, and achievement of business goals.
• Lead and manage in-house teams and outsourced service providers, including Facility Management, housekeeping, security, and landscaping, to ensure safety, cleanliness, and operational efficiency.
• Monitor market trends and competitor activities to identify business opportunities and initiatives that can increase footfall and drive revenue growth.
• Maintain strong relationships with tenants and anchor stores by supporting their operations and proactively solving issues to enhance retention and collaboration. Initiate and oversee marketing activities, events, and mall-wide promotions to create positive customer experiences and support tenants' sales performance.
• Ensure full compliance with company policies and safety standards, and proactively prepare for emergency situations.
• Analyze performance reports and provide insights and action plans to improve mall performance and operational excellence.

Qualifications:

• Bachelor’s degree or higher in Business Administration, Marketing, Real Estate, or a related field.
• Minimum 5 years of experience in shopping mall or retail property management.
• Experience in leading operations teams and managing outsourced partners (FM, housekeeping, security, etc.) is required.
• Strong customer service mindset with the ability to manage tenant expectations and solve problems effectively. Excellent leadership, communication, and organizational skills.
• Analytical and business-oriented with a proactive approach to identifying growth opportunities. Open to work relocation as assigned.