Responsibilities

Administrative and coordination

• Prepare and manage internal team documents such as reimbursement forms, make payments, management reports, office supplies inventory and place orders as necessary.
• Supported employee engagement activities such as birthday events and team-building programs and assist with special projects as needed.
• Coordinate with internal teams including HR, IT, Marketing and other departments
• Update employee information in the Contact Center database system.

Social Media and Customer Support

• Oversee and monitor Big C’s social media accounts (e.g. Facebook, LINE OA, Instagram and TikTok)
• Respond appropriately to customer messages/comments.
• Coordinate with relevant departments to successfully handle customer feedback.
• Prepare reports on customer feedback, message volume, and key issues observed on social media platforms.
• Propose online communication strategies to enhance the organization's brand image.

Qualifications

• Bachelor’s degree in Marketing, Communications Arts, Business Administration, Accounting or related field
• 3-5 years of experience in social media management or administrative coordination (preferred)
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office and social media tools
• Strong interpersonal skills and the ability to build relationships with stakeholders.
• Experience in retail business, FMCG, E-commerce, Shopping platform (preferred)