Job Descriptions

• Intimate knowledge of an operating systems, devices, mobile applications and software.
• Handle customer complaints and/or escalated cases to support Big C Mobile application, provide appropriate solutions and alternatives, coordinate with related BU or vendor and follow up to ensure resolution.
• Manage Customer Service Monthly Report or other report as assigned.
• Analyze data and statistics and identify areas of improvement.

Qualifications 

• Bachelor’s degree or higher in Computer science or related fields.
• At least 2 years of experience in Technical support, Customers service, Call center.
• Good English communication skill and negotiation skill.
• Good analytical and problem-solving skills.
• Punctual and service minded.
• Flexible with scheduled shifts and can do overtime if required.