1. Summary of Responsibilities

Perform as an entry-level officer applying academic knowledge an dprofessional skills to delicer member services within the Member Service Department . The role supports the company's objectives by ensuring efficient, value-driven, and sustainable operations.

2. Key Responsibilities and Job Objectives

Perform one or more of the following roles and responsibilities as assigned:

1. Handle services reservations requested by members in accordance with the service terms and conditions established by yje company and its partners and provide altenative options when the preferred partners is unavailble.

2. Respond to member inquiries regrading privilege and benefits, and foward other types of requests or information to the relevant departments as appropriate.

3. Supports the Sales Departments by providing preliminary information and consultation to prospective members before followup by the sales team.

4. Provide operational support and assist in resolving immediate issues, while recommending corrective actions and sharing solutions with collegagues to enhance service quality and efficiency.

5. Collect and report member cpmplaints and dissatisfaction cases to the responsible departments for appropriate resolutions.

6. Welcomes and assist walk-in members in the absence of the Member Relations Officers, ensuring a positive service experience.

7. Update and maintain accurate member database records to ensure reliability and efficiency of use.

8. Record and manage documentations related to member's criminal record background checks and notify members of the results accordingly.

9. Prepare summary reports on operational issues, member complaints, compliments, and periodic reports such as monthly and annual summaries.

10. Prepare and process documentations for the requistiton of office supplies and equiment for departmental use.

11. Coordinate and collaborate effectively with internal and external teams or deperments to achieve assigned goals and ensure smooth operations.

3. Specific Qualifications 

• Fluent in both English and Chinese (for CN-EN Call Center).
• Proficient in navigating multiple computer systems while actively lisgtening, engaging in conservation, and accurately updating customer information.
• Strong interpersonal and problem-solving skills with the ability to handle diverse customer types and provide effective solutions.
• Excellent communication skills with a service-minded attitude and professional appearance.
• Highly adaptable, responsible, and able to work effectively under pressure in a fast-paced environment.
• Flexible working on varied schedules, including weekends or overtime, besed on business requiments.
• Computers are literate and familar with CRM or customer service management systems.
• All applicant must successfully pass a background check.

4. Knowledge, Skills, and Competencies Required

• Good command of English communication skills in speaking, reading, and writing.
• Strong negoriation skills.
• Problems-solving ability with sound judgment and decisiveness.
• Emotional control and the ability to remain calm under pressure.
• Service-minded attitude with a strong sense of responsibility.
• Excellent interpersonal and teamwork skills.
• Other qualifications as may be specified by Thailand Privilege Card Co., Ltd. for the positions.