Job Responsibilities:

• Responsible for the executing on the day-to-day configuration, support, maintenance and improvement of our Salesforce, Consumer Goods Cloud applications
• Analyze support issues and develop metrics to identify common themes that may indicate the need for additional business user training and potential business process and/or system changes, together with identifying ongoing operational improvements
• Provide quality end user support in a timely, consistent and efficient manner
• Ensure system changes are executed to minimize impact to the production system
• Responsible for ensuring Helpdesk and Support tools, processes and system documentation
• Responsible for Salesforces user creation and maintenance, including role and profile maintenance.
• Working with and escalating issues to the Saelsforces support partner.

Qualifications:

• Bachelor’s degree or higher in Computer Science, Information Technology, Software Engineering, or a related field.
• At least 3 years of experience with Salesforce administrator / support and hands-on experience with Sales Cloud.
• Strong understanding of Salesforce best practices and functionality
• Strong data management abilities
• Previous experience working in a SCRUM or agile environment preferred
• Demonstrates logical and lateral thinking considering all angles in their decision making
• Creative and analytical thinker with strong problem-solving skills

Location: BTS Ekkamai
Working Day: Mon-Fri