Key Responsibilities:

1. Gain insights into overseas users’ characteristics, and design AI product mechanisms and promotions through data analysis.

2. Collaborate closely with product, algorithm, and Southeast Asia local operations teams to identify user needs, drive solution development, validate effectiveness through data, and iterate continuously.

3. Manage/Maintain Chatbot operations including

• Estimate and manage campaign budgets.

• Coordinate with local, domain, and legal teams for alignment and compliance.
• Manage artwork asset preparation and approvals.
• Monitor campaign performance metrics.
• Deliver post-mortem reports with insights and learnings.
• Local Seller collaboration
• Prepare risk scenarios for chatbot QA and safety checks.

• Collect and curate Thai user queries for training and validation.
• Review chatbot intentions and short title content; manage BPO task flow and quality.
• Conduct UAT (User Acceptance Testing) for new chatbot features.
• Translate chatbot content to Thai and perform QC.
• Provide ongoing feedback and suggestions to improve system accuracy and UX.

4. Basic content Optimization

• Optimize AI prompts to generate effective product content.
• Translate and localize content into Thai with brand tone alignment.
• Coordinate with multiple teams for timely content readiness.

Qualifications:

1. Solid understanding and sensitivity toward AI applications and development; ability to effectively apply insights through iterative experimentation to various AI business functions and scenarios to achieve business objectives.

2. Professional working proficiency in English (proficiency in Southeast Asian languages is a strong plus). Excellent communication skills, team spirit, and ability to integrate cross-functional resources to achieve business goals.

3. Bachelor’s degree or above; 3+ years of operations experience. Prior experience in overseas e-commerce or platform user operations is preferred.

4. Strong analytical skills, SQL would be a plus