āļāļāļēāļāļēāļĢāđāļāļĒāļāļēāļāļīāļāļĒāđ
āļāļĢāļ°āļāļēāļĻāļāļēāļāļāļĩāđāļŦāļĄāļāļāļēāļĒāļļāđāļĨāđāļ§
Change Management Expert
āļāļĩāđāļāļāļēāļāļēāļĢāđāļāļĒāļāļēāļāļīāļāļĒāđJob Description
- Review Change to approve or reject request based on Impact assessment, mandatory readiness sign off
- Support project team to integrate change management activities into their project plans
- Summarize CAB agenda, prepare CAB presentation, and submit after CAB minute of meeting
- Be flexible and available to interact and connect with people at all levels in the Company in business and non-business hours for Change management inquiry or assist
- Develop and deliver Change/Release retrospect reports to distribute to executive audience(s) and drive discussion of all recent rollbacks, changes causing incident with root cause and prevention, Within/ Over SLA, and violation changes in a weekly CAB meeting
- Utilize Service Now tool to automate available metrics, trending and reporting for best practices
- Perform root cause analysis and review with Change requester for any Change causing incident, Rollback, or Violation
Qualifications
- Preferred Bachelor or Masterâs degree in information systems, Information Technology, or related degree
- At least 5 years of related IT Service Management especially on Change Management
- Good analytical, problem solving, communication and interpersonal skills
- Knowledge in operations management, strategic planning and execution
- ITIL certificate preferred
āđāļāļīāļāđāļāļ·āļāļ
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āļāļĢāļ°āđāļ āļāļāļēāļ
- āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļĩāđāļĒāļ§āļāļąāļāļāļĢāļīāļĐāļąāļ
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