1. Job Purpose

The purpose of this role is to coordinate with Product Owners (POs), IT squads, and business users, particularly in preparing for User Acceptance Testing (UAT), User Access Management (UAM), and parameter setup. The role is responsible for resolving issues arising from user misunderstanding or lack of application knowledge.
In addition, this role will support UAM setup for Sales NTW and act as a bridge between users and IT to ensure seamless communication and problem-solving.

2. Major Accountabilities

• Gather requirements and relevant information to support project-related story cards.
• Create test cases and conduct system testing to ensure expected functionality.

• Act as the first point of contact to communicate and resolve user misunderstandings regarding application usage.

• Coordinate between end users and IT teams to troubleshoot and resolve issues.
• Collaborate with end users to collect necessary information for system support requests (e.g., AutoBiz).

• Set up and maintain User Access Management (UAM) for new and ongoing projects.

• Manage user registration and information changes in systems such as iBuddy, iChange, iCreate, and iAppraisal.
• Oversee and control equipment inventory, including tablets and card readers.
• Support other assigned projects and tasks as needed.

3. Major Challenges

• Ability to work under pressure in a fast-paced and dynamic environment.

• Capable of multitasking and collaborating across departments and teams.

• Available for 7-day service support, including urgent troubleshooting.

4. Work Conditions / Work Environment

• Occasionally required to work after office hours, weekends, or at upcountry locations.

5. Job Qualifications

5.1 Education:

• Bachelor's degree in Business Administration, Information Technology, or a related field.

5.2 Experience:

• Minimum of 1 year of experience in an IT-related role is an advantage.

5.3 Knowledge, Skills, and Attributes (KSA):

Knowledge:

• Basic understanding of sales and marketing operations

• General technology and application knowledge

Skills:

• Proficient in Microsoft Office

• Strong presentation and negotiation skills

• Good analytical and problem-solving abilities

• Creative, with the ability to think outside the box

Attributes:

• Customer-focused and goal-oriented
• Proactive and service-minded
• Able to perform well under pressure
• Strong interpersonal skills
• Positive thinker with a can-do attitude