Operate and driven to Customer service excellence organization

• Quarterly, Monthly, weekly sales plan and update
• Ensure timely and accurate customer order handling
• Ensure proper maintenance of item master in SAP
• Cooperate with SOIP and supply plant to improve order tracking through shipment visibility to customers.
• Lead on process improvement of CS function
• Involve in ISO
• Work across functions for internal process improvement
• Plan for people within team on recruitment / training and development
• Work on monthly unit Sales Forecast
• Coordinate with Delivery staff, the forwarding agents and order processing on issues affecting sales order releases and shipments.
• Work with SOIP to determine the best supply chain model/source for each market
• Provide information on the lead-times and availability of orders required by customers.
• Communicate on all issues affecting supply of our products to internal/external customers
• Liaise with production departments to ensure that manufacturing planning is optimized to satisfy customer demand.
• Communicate demand of new product from marketing team to SOIP to get supply to all countries
• Select and evaluate quality inland and overseas freight and forwarder for customers
• Inventory Control and SLOB clearance

• Bachelor or Master degree in any related field
• 7 Years experiences is customer service
• Excellent communication skill
• Able to work under pressure
• Result Oriented
• Good English communication