WorkScoreâĒ āļāļ·āļāļāļ°āđāļĢ?
WorkScoreâĒ āļāļ·āļāļāļ°āđāļĢāđāļŦāļĢāļ? āđāļāļāļŠāļĩāļāđāļģāđāļāļīāļāļāđāļēāļāļāđāļēāļāļāļģāđāļŦāļāđāļāļāļēāļāđāļāđāļĨāļ°āļāļģāđāļŦāļāđāļāļāļ°āđāļŠāļāļāļāđāļēāļāļ§āļēāļĄāđāļŦāļĄāļēāļ°āļŠāļĄāļāļāļāđāļāļĢāđāļāļĨāđāļāļļāļāļāļąāļāļāļģāđāļŦāļāđāļāļāļēāļ āļāļļāļāļāļģāđāļāđāļāļāđāļāļāđāļŠāđāļĢāļēāļĒāļĨāļ°āđāļāļĩāļĒāļāđāļāđāļāļĢāđāļāļĨāđāļāļĒāđāļēāļāļāđāļāļĒ 80% āļāļķāđāļāđāļ āļāļķāļāļāļ°āļŠāļēāļĄāļēāļĢāļāļāļđāļāđāļēāļāļ§āļēāļĄāđāļŦāļĄāļēāļ°āļŠāļĄāļāļāļ WorkScore āđāļāđ āđāļāļĢāļāļĒāļēāļāļĢāļđāđ āļāļĢāļāļāđāļāļĢāđāļāļĨāđāđāļĨāļĒ
āļāļąāļāļĐāļ°:
Sales, English, Thai
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŋ20,000 - āļŋ27,000, āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Attractive opportunity for fresh graduates and young professionals with previous experience in hospitality, sales, customer service.
- Fast career development as the company is growing fast (20% per month) fueled by international investors' funding, which results in frequent new job openings.
- International work environment.
- Handle incoming customer requests via call in a friendly, empathic and effective manner.
- Take ownership in allocating clients to an appropriate sales.
- Manage and execute projects and administrative tasks, fast, reliable, and with attention to detail.
- At least Bachelor s degree.
- Very good written and spoken English and Thai skills, Chinese is a plus.
- Excellent interpersonal, communication and organizing skills.
- Available and flexible to work in an assigned shift.
- Working Time.
- 5 days/week. 80% Onsite.
- Morning Shift: 9am-6pm (including break).
- Afternoon Shift: 1pm-10pm (including break).
- Apply via DM or send an email to.
- Email: [email protected].
- Subject: Sales Coordinator (English Call Center) - [Your Name].
- Content: Please email your CV and answer the 2 questions below:
- What is your biggest strength/asset that you can bring to PropertyScout?.
- What is your English proficiency level level?.
- What are your salary expectations.
āļāļĢāļ°āļŠāļāļāļēāļĢāļāđ:
āđāļĄāđāļāļģāđāļāđāļāļāđāļāļāļĄāļĩāļāļĢāļ°āļŠāļāļāļēāļĢāļāđāļāļģāļāļēāļ
āļāļąāļāļĐāļ°:
Good Communication Skills, Problem Solving, Service-Minded
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŋ15,000 - āļŋ25,000, āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Handle customer inquiries over the phone calls and emails that make available by the Bank.
- Manage and resolve customer issues occurred from using the Bank s products & services.
- Escalate customer s complaint, suggestion/feedback to related BU/SU.
- Equiped him/herself with up-to-date knowledge of the Bank s products, services, and servicing channels to be able to provide right information to the customers.
- Familiarize him/herself with the Bank s systems relating to servicing customers including banking systems, ticketing system, etc.
- Qualifiications:
- Bachelor's degree or higher (welcome new graduate).
- If have experience in Banking preferable.
- Have a service mind and talkative.
- Able to work in shift.
- Remark: The Bank requires the verification of criminal records prior consideration for employment to ensure secured and maintain standards of the organization.
āļāļĢāļ°āļŠāļāļāļēāļĢāļāđ:
3 āļāļĩāļāļķāđāļāđāļ
āļāļąāļāļĐāļ°:
Problem Solving, Service-Minded, English
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŋ20,000 - āļŋ28,000
- Handle inbound and outbound calls in a professional and friendly manner, adhering to established scripts and guidelines.
- Assist customers with a wide range of inquiries, including account balance inquiries, transaction history, product information, and general banking queries.
- Identify customer needs and recommend appropriate banking solutions, such as savings accounts, credit cards, loans, or investment opportunities.
- Process customer requests, including address changes, statement requests, and account closures, while ensuring accuracy and compliance with banking regulations.
- Resolve customer complaints or issues by providing prompt and effective solutions, escalating complex cases to the relevant department when necessary.
- Stay up-to-date with the latest banking products, services, and industry trends to provide accurate and reliable information to customers.
- Meet individual and team performance targets, such as call quality, customer satisfaction, and average handling time.
- Remark: The Bank requires the verification of criminal records prior consideration for employment to ensure secured and maintain standards of the organization.
āļāļąāļāļĐāļ°:
Thai, English
āļāļĢāļ°āđāļ āļāļāļēāļ:
āļāļēāļāļāļĢāļ°āļāļģ
āđāļāļīāļāđāļāļ·āļāļ:
āļŠāļēāļĄāļēāļĢāļāļāđāļāļĢāļāļāđāļāđ
- Provide accurate, valid and complete information by using the right methods/tools and make sure that all interaction and transaction will be recorded in the system.
- Able to handle incoming chat/calls with relevant product inquiries when needed.
- Strong complaint handling skill and able to provide appropriate solutions and alternatives within the time limits to customers.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
- Bachelor's degree in related filed.
- At least 1 year experience in the role of customer service representative in call center of Financial, Business Banking or related fields will be advantage.
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Professional phone voice and strong communication skills along with active listening.
- Excellent problem-solving.
- Able to work with under pressure.
- Good interpersonal, and teamwork skills.
- Good data entry and typing skills (English 45 words/minute, Thai 35 words/minute).
- Proficient in using Microsoft office.
- 1
āļĒāļāļāļāļīāļĒāļĄ
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