เงื่อนไขการค้นหา

ทักษะ:

Statistics, Industry trends, Meet Deadlines

ประเภทงาน:

งานประจำ

• Provides operational leadership team to a team of individuals accountable for service offer management.
• Sets the standard for client satisfaction and assists with the development of client service policies, procedures and standards that will ensure the continued satisfaction of our clients.
• Investigates and solves client problems which have been escalated by the team.
• Assists with the preparation of bids and proposals to clients and remains up to date with deals in the pipeline to ensure a smooth transition from Sales to Delivery.
• Ensures that assigned infrastructure at the client site is configured, installed, tested and operational.
• Investigates all line support calls and identifies the root cause of incidents, events and problems to ensure proactive future management.
• Takes full ownership for managing the escalated incidents, requests, events and/or problems to resolution within the service level conditions.
• Provides continuous feedback to clients and affected parties and updates all systems and/or portals as prescribed by company procedures.
• Follows the required handover procedures for shift changes to ensure service continuity and manages resource allocation to achieve service level agreements.
• Assists with the analysis of statistics and other data to determine the level of client service provided.
• Contributes to and assists with the maintenance of the information technology site plan.
• Assists with the identification of user and employee training requirements.
• To thrive in this role, you need to have: Seasoned knowledge of technical services, IT service management, and related technologies.
• Ability to stay up to date with industry trends, emerging technologies, and best practices.
• Seasoned knowledge of technical services concepts, IT service management (ITSM) practices, and industry best practices.
• Seasoned understanding of various information technology domains, including infrastructure, cloud services, cybersecurity, application management, networks, data center and collaboration.
• Good client-facing and communication skills, with the ability to build and maintain strong client relationships.
• Developing management qualities, including the ability to learn the skills to inspire and mentor a team.
• Displays the ability to facilitate presentation of technical and complex matters to a diverse audience.
• Ability to analyze data and produce reports on issues and recommend resolutions.
• Ability to multi-task, set priorities and meet deadlines.
• Seasoned knowledge of ITIL (Information Technology Infrastructure Library) practices is desirable.
• Ability to work collaboratively with cross-functional teams and stakeholders.
• Academic qualifications and certifications: Bachelor's degree or equivalent in Business or Information Technology or related field.
• Master s degree or equivalent in Information Technology or Business Administration preferred.
• ITIL certification is desirable.
• Relevant technical certifications as required.
• Required experience: Solid experience in similar role within a related global technology environment.
• Moderate level of experience operationally managing a technical team.
• Solid experience dealing with clients and managing service levels.
• Solid stakeholder engagement experience at all levels in the organization.
• Hybrid Working About NTT DATA
• NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
• Equal Opportunity Employer
• NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
• Third parties fraudulently posing as NTT DATA recruiters.
• NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.

ทักษะ:

Compliance

ประเภทงาน:

งานประจำ

• Validates, classifies, priorities and opens ticket.
• Acting as focal contact point for report security incidents.
• Document and escalate incidents (including event's history, status, and potential impact for further action) that may cause ongoing and immediate impact to the environment.
• Provide daily summary reports of security incidents.
• Responds to security alerts generate within the SLA time window.
• Follow-up and tracking security incidents base on team process.
• Examine network topologies to understand data flows through the network.
• Validate security incidents alerts against network traffic using packet analysis tools.
• Isolate or remove malware.
• Identify applications and operating systems of a network device based on network traffic.
• Assist in the construction of signatures which can be implemented on cyber defense network tools in response to new or observed threats within the network environment or enclave.
• Notify cybersecurity service provider team members of suspected cyber incidents, status, and potential impact for further action in accordance with the organization's cyber incident response plan.
• Work with stakeholders to resolve computer security incidents and vulnerability compliance.
• Who are we looking for?.
• Knowledge of computer networking concepts and protocols, and network security methodologies.
• Analytical and problem-solving skills are required.
• Knowledge of network traffic analysis methods.
• Knowledge of cyber defense and information security policies, procedures, and regulations.
• Experience in IT Security, Network Security or Security Compliance.
• Knowledge of common security tools such as anti-virus, firewall and intrusion detection system.
• Knowledge of network protocols such as TCP/IP, Dynamic Host Configuration, Domain Name System (DNS), and directory services. Able to work in shift.
• Location: Head Office: Chatuchak, SJ Infinite One Business Complex