เงื่อนไขการค้นหา

ประสบการณ์:

8 ปีขึ้นไป

ทักษะ:

Internal Audit, Compliance, Business Development, English

ประเภทงาน:

งานประจำ

• Manage internal audit engagement including: o Perform risk assessment.
• o Develop risk model and universe
• o Develop audit plan
• o Develop audit program
• o Execute audit project work plan (control design effectiveness and control operating effectiveness)
• o Deliver and present internal audit reportManage special projects, such as internal control gap analysis, compliance review (e.g. Bank of Thailand, FCPA, EH&S, Personal Data Protection Act (PDPA) etc.), internal control breach investigation, manage inventory count assignment, etc.
• Advise project team for rationale business impact and recommendation/areas for improvement.
• Review engagement deliverables and present to client management and audit committee.
• Monitor engagement work progress against work plan and budget.
• Assist business development activities such as proposal preparation and selling presentation.
• Your role as a leader
• At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Managers - Senior Managers across our Firm are expected to:Develop diverse, high-performing people and teams through new and meaningful development opportunities.
• Collaborate effectively to build productive relationships and networks.
• Understand and lead the execution of key objectives and priorities for internal as well as external stakeholders.
• Align your team to key objectives as well as set clear priorities and direction.
• Make informed decisions that positively impact the sustainable financial performance and enhance the quality of outcomes.
• Influence stakeholders, teams, and individuals positively - leading by example and providing equal opportunities for our people to grow, develop and succeed.
• Lead with integrity and make a strong positive impact by energising others, valuing individual differences, recognising contributions, and inspiring self-belief.
• Deliver superior value and high-quality results to stakeholders while driving high performance from people across Deloitte.
• Apply their understanding of disruptive trends and competitor activity to recommend changes, in line with leading practices.
• Development Opportunities:Lead business development efforts in Thailand focusing on the Energy Resources & Industrial, FSI/ Insurance, Life science & Healthcare or Technology, Media and Telecommunications sector.
• Engage and collaborate with regional Deloitte offices to deliver regional engagements.
• RequirementsBachelor s degree or higher in Accounting, Business, Finance, Economics, AIS, MIS, or/and MBA.
• Candidate with CIA/CPA/CCSA/CRMA will be given additional consideration.
• Manager Level - minimum of 8 years working experience in Internal Audit/ Internal Control/ Risk Management/ Compliance/ Financial Audit/ QAR. Multi-national environment is preferred.
• Knowledge of Risk Assessment, Internal Control, Process Improvement preferred.
• Direct experienced industry in area of FSI such as Banks, Insurance or Capital Markets, Energy Resources & Industrial, Life Science, Healthcare, Technology, Media and Telecommunications sector are preferred.
• Able to demonstrate accuracy and attention to detail.
• Able to work independently with less supervision and strong commitment.
• Able to work in upcountry and travel occasionally.
• Good command of English both writing and speaking.
• Actively participates in key learning and development opportunities for his /her level.
• Be a good player as a teamwork and be able to handle the assigned tasks within a timely manner.
• For male, Certificate of Military Exemption is a must.
• Due to volume of applications, we regret only shortlisted candidates will be notified. Candidates will only be contacted by authorised Deloitte Recruiters via firm s business contact number or business email address.Requisition ID: 105216In Thailand, the services are provided by Deloitte Touche Tohmatsu Jaiyos Co., Ltd. and other related entities in Thailand ("Deloitte in Thailand"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Thailand, which is within the Deloitte Network, is the entity that is providing this Website.

ทักษะ:

Internal Audit, Compliance, ERP, English

ประเภทงาน:

งานประจำ

• Lead the development and maintenance of the IT Audit Universe and process flows.
• Plan and design risk-based IT audit programs covering technical and compliance areas.
• Manage audit scope, timelines, and coordinate with auditees and stakeholders.
• Supervise and lead audit fieldwork, ensuring quality and completeness of audit evidence.
• Identify control gaps, assess risk impact, and provide practical recommendations.
• User access & privilege controls.
• IT asset management.
• IT operations & change management.
• Backup & Business Continuity Plan (BCP).
• Cybersecurity and malware protection.
• ERP & Applications (SAP / Oracle).
• Network and security controls.
• Operating systems (Windows / Linux).
• Databases (SQL Server and others).
• Virtualization and data center controls.
• Benchmark controls against standards and frameworks (e.g., COBIT, ISO, IT best practices).
• Review audit working papers and reports prepared by team members.
• Present audit findings to management and monitor corrective action plans.
• Support audit KPIs, continuous improvement initiatives, and special projects.
• Coach and provide guidance to junior auditors.
• QualificationsBachelor s or Master s degree in IT, Accounting, or related fields.
• Minimum 5 years experience in IT Audit / IT Risk / IT Compliance.
• Experience in leading audit engagements or supervising team members.
• Strong technical knowledge in Windows, Active Directory, SQL Server, Linux, and virtualization.
• Hands-on experience auditing SAP and other ERP systems.
• Strong analytical, reporting, and stakeholder communication skills.
• Good command of English.
• Proficient in Microsoft Office (Excel, PowerPoint, Word).

ประเภทงาน:

งานประจำ

• FB: Krungsri Career.
• LINE: Krungsri Career.
• Talent Acquisition Department
• Bank of Ayudhya Public Company Limited
• 1222 Rama III Rd., Bangpongpang, Yannawa, Bangkok 10120.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Risk Management, Finance, Accounting

ประเภทงาน:

งานประจำ

• Develop and execute the annual internal audit plan, ensuring alignment with the company s strategic objectives and risk profile.
• Lead and manage audit engagements from planning through to reporting, ensuring timely completion and adherence to professional standards.
• Ensure that the organization complies with relevant laws, regulations, and industry standards, including those specific to the life insurance sector.
• Stay updated on regulatory changes and assess their impact on the organization s operations and internal controls.
• Prepare audit reports that clearly communicate findings, recommendations, and action plans to senior management and the audit committee.
• Present audit results and insights to stakeholders, fostering a culture of transparency and accountability.
• Evaluate the effectiveness of internal controls and recommend improvements to enhance risk management processes.
• Support the Global Internal Audit (IA) team in conducting group-led audits, data gathering, risk assessments, and reporting activities in accordance with global standards and timelines.
• Coordinate with regional/global audits to ensure smooth execution of cross-border of thematic audits, including providing requested documents, arranging interviews, and facilitating fieldwork.
• Act as the secretary to the Audit Committee, responsible for coordinating with Audit Committee members, scheduling meetings, preparing meeting agendas and materials, and ensuring accurate and timely distribution of documents.
• Ensure proper documentation and follow-up of Audit Committee meetings, including taking minutes, tracking action items, and supporting the Committee s governance audits.
• Bachelor s degree in finance, Accounting, Business Administration, or a related.
• 5-7 years of experience in internal auditing, with a strong preference for experience in the life insurance industry.
• Competency require (Knowledge, Skills, Attribute).
• In-depth knowledge of internal audit standards, risk management practices, and regulatory requirements specific to life insurance.
• Strong analytical, problem-solving, and critical-thinking skills.
• Excellent communication and interpersonal skills, with the ability to present complex information clearly and concisely.
• Proven leadership abilities and experience in managing audit task.

ทักษะ:

Internal Audit, Finance, Compliance, English

ประเภทงาน:

งานประจำ

• Coordinate with respective stakeholders/team under KS Group in providing advice or suggestion as well as training to the local IA Team at foreign subsidiaries by following KS IA methodology as well as international standards and practices.
• Work closely with local IA team at foreign subsidiaries and supervise them to ensure the conduct of risk assessment, and execution of all audit activities are in accordance with the KS IA methodology, professional standards and laws/operating regulations concerned. The Secondee should ensure the audit recommendations will address the ...
• Perform ongoing monitoring of key risk areas, operational risk incidents, operational loses, MIS reports, minutes of management meetings (such as Audit Committee) and significant changes incurred at foreign subsidiaries (such as changes in organization structure or key persons), as well as the local IA performance(such as achievement of audit plan, issue tracking status, issue overdue / re-targeting with valid rationales) or other significant updates, and reporting the results back to the KS IA Group (through the ASEAN Audit Division) in the timely manner. This shall include preparation of the presentation slides or materials required to support the KS Audit Committee and management reporting.
• Lead the onsite KS IA audit project(s) and conduct ad-hoc reviews or assignments on the responsible foreign subsidiaries/affiliates, as well as preparing the audit report/memo (as the case maybe) and reporting back to KS IA Group as per agreed scope and timeline.
• Stay up-to-date and develop a comprehensive understanding of KS internal audit methodology and all applicable rules, laws, and regulations.
• Bachelor's degree or Master s degree in finance, business administration,.
• management, economics or related fields.
• At least 10 years of experience and have a strong background in the following.
• areas: External audit, Banking Business Audit, Microfinance Audit, Internal Audit.
• of other financial institutions or related business, Risk Management, Compliance..
• Have knowledge and/or work experience in auditing operations of businesses.
• Fluent English (speaking, writing, listening, and reading).
• Have problem-solving, decision making and analytical skills.
• (https://krungsri.com/b/privacynoticeen).
• Remark: The bank needs to and will have a process for verifying personal information related to the criminal history of applicants before they are considered for employment with the bank..
• FB: Krungsri Career.
• LINE: Krungsri Career.
• Talent Acquisition Department
• Bank of Ayudhya Public Company Limited
• 1222 Rama III Rd., Bangpongpang, Yannawa, Bangkok 10120.

ประเภทงาน:

งานประจำ

• ปฏิบัติงานและควบคุมงานตรวจสอบภายในของบริษัทในเครือให้เป็นไปตามแผนการตรวจสอบ
• ปฏิบัติงานตรวจสอบตามที่ได้รับมอบหมาย และสนับสนุนให้งานตรวจสอบสำเร็จตามระยะเวลาที่กำหนด
• ปฏิบัติงานโดยใช้เทคนิคและวิธีการตรวจสอบที่เหมาะสม ให้สอดคล้องตามแนวทางการตรวสอบที่ได้รับการเห็นชอบ และตามมาตรฐานการตรวจสอบภายใน เพื่อให้ได้ผลการตรวจสอบบรรลุตามวัตถุประสงค์
• จัดทำกระดาษทำการ (Working Papers) เพื่อบันทึกขั้นตอนและผลการตรวจสอบ
• รวบรวม วิเคราะห์ข้อมูลที่ได้จากการตรวจสอบ เพื่อประเมินความเพียงพอและความมีประสิทธิภาพของการควบคุมระบบงานที่ตรวจสอบ
• จัดทำร่างรายงานการตรวจสอบสรุปสิ่งที่ตรวจพบ พร้อมข้อเสนอแนะเสนอต่อหัวหน้าทีมตรวจสอบภายใน
• ปรับปรุงและพัฒนาตนเองเพื่อให้มีความสามารถในการปฏิบัติงานตรวจสอบได้ตามมาตรฐานฯ
• ปริญญาตรี สาขาบริหารธุรกิจ/บัญชี
• มีประสบการณ์ในการตรวจสอบภายในอย่างน้อย 1-3 ปี
• สามารถเดินทางไปปฏิบัติงานได้ในโซนกรุงเทพและปริมณฑล ได้แก่ นนทบุรี ปทุมธานี สมุทรปราการ เป็นต้น (สถานที่ปฏิบัติงานหลักคือ เขตหลักสี่ กรุงเทพมหานคร)
• สามารถทำงาน 6 วัน/สัปดาห์ได้
• สามารถขับรถยนต์ได้ และมีใบอนุญาตขับขี่.
• Office of Human Capital
• Chang International Company Limited
• Thaibev Quarter Building, 8-9th Floor, Ratchadaphisek Rd., Khlong Toei, Bangkok 10110.

ประเภทงาน:

งานประจำ

• Educations Background(การศึกษา) ปริญญาตรีสาขาบริหารธุรกิจ บัญชี.
• มีประสบการณ์ในการตรวจสอบภายในอย่างน้อย 1-2 ปีขึ้นไป.
• มีความรู้และทักษะด้านการฟัง พูด อ่าน และเขียนภาษาต่างประเทศในระดับดี.
• มีความเข้าใจในการดำเนินธุรกิจของบริษัท ในส่วนที่จำเป็นต่อการปฏิบัติงานตรวจสอบ.
• มีความรู้ด้านการตรวจสอบภายใน การบัญชี การควบคุมภายในและภาษีอากร.
• มีทักษะในการเลือกใช้เทคนิคการตรวจสอบภายใน เทคนิคการนำเสนอและมีการจัดการอย่างเป็นระบบ.
• ติดต่อสอบถาม.
• คุณเปรมสุดา โทร.
• สำนักทรัพยากรบุคคล.
• บริษัท ไทยเบฟเวอเรจ จำกัด (มหาชน).
• อาคารแสงโสม ถ.วิภาวดีรังสิต แขวงจอมพล เขตจตุจักร กรุงเทพฯ 10900.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Compliance, Budgeting, Research, English

ประเภทงาน:

งานประจำ

• Understand our clients organisations and the current business and regulatory.
• Support team in the governance, risk and compliance review.
• Communicate the importance of roles, responsibilities, and standards to team members.
• Critical thinking on business issues relevant to our clients and projects.
• Participate in project planning, administration, and economics, such as budgeting, staffing, billing, and time analysis.
• Assist in proposal preparation and research.
• Bachelor s or Master s degree in Accounting or Business Administration.
• 0-2 years of work experience or knowledge in risk management, auditing or accounting field.
• Strong technical skills, such as accounting and GAAP, auditing and risk.
• Self-confident, able to think creatively, and a thirst for knowledge.
• Excellent written and verbal communication skills, with a strong command of English.
• Excellent teamwork and interpersonal skills.
• Good business and common sense.
• Flexibility to travel to out-of-town engagements.
• We thank all applicants. Please note that only short-listed candidates will be contacted for interviews.
• Education (if blank, degree and/or field of study not specified).
• Degrees/Field of Study required: Degrees/Field of Study preferred:Certifications (if blank, certifications not specified).
• Required Skills.
• Optional Skills.
• Accepting Feedback, Accepting Feedback, Accounting and Financial Reporting Standards, Active Listening, Artificial Intelligence (AI) Platform, Auditing, Auditing Methodologies, Business Process Improvement, Communication, Compliance Auditing, Corporate Governance, Data Analysis and Interpretation, Data Ingestion, Data Modeling, Data Quality, Data Security, Data Transformation, Data Visualization, Emotional Regulation, Empathy, Financial Accounting, Financial Audit, Financial Reporting, Financial Statement Analysis, Generally Accepted Accounting Principles (GAAP) {+ 19 more}Desired Languages (If blank, desired languages not specified).
• Travel Requirements.
• Available for Work Visa Sponsorship?.
• Government Clearance Required?.
• Job Posting End Date.

ทักษะ:

Accounting, Negotiation, Excel, English

ประเภทงาน:

งานประจำ

• Prepare draft annual audit plan which covered audited activities, prioritize the importance and risk rating scale of those activities including prepare annual budget.
• Assist VP to assign audit work, staff and budget used for auditing and follow-up.
• Be team leader and monitor audit work toward audit plan.
• Review audit program including assess the adequacy and effectiveness of internal control system.
• Supervise and suggest internal auditor to understand about audit work, scope of work, and necessary technical skills in order to achieve audit objectives and have work efficiency.
• Review audit working paper to ensure the audit process, result, and audit evidence to be accurate, clear and reliable.
• Discuss about audit observation and share ideas with all concerned.
• Review and revise audit report and presentation for communication with Management.
• Monitor to have follow-up process toward recommendation on the audit report.
• Perform other special projects and duties as assigned.
• Bachelor s or Master s degree in accounting or related field.
• Minimum of 5 years experience.
• Internal audit and internal control experience as well as data analytic.
• Good analytical and systematic thinking skill.
• Good business impact awareness and risk assessment.
• Good inter personal skill and negotiation English communication, Computer literacy (i.e. Excel, Power Point, Word, etc.).

ทักษะ:

Compliance, Legal, Risk Management

ประเภทงาน:

งานประจำ

• Coordinate with OpRisk team on annual Call Tree testing and report results.
• Analyze and advise on risk events and control measures related to Collections processes.
• Track and support compliance in debt collection procedures across internal and external staff, liaising with Legal, OpRisk, and Compliance teams.
• Assist in creating and updating BCP plans for Collections in line with corporate policy and timelines.
• Monitor service quality and complaints in both in-house and outsourced collection teams; analyze root causes and communicate corrective actions.
• Handle regulatory inquiries and complaints (e.g., from BOT, OCPB, AMLO), ensuring timely reporting to Compliance and relevant stakeholders.
• Support updates to Compliance Checklists and Testing processes in accordance with regulatory changes.
• Coordinate updates to Collections Procedures and Manuals to ensure compliance with laws and internal policies.
• Prepare documentation for internal and external audits; track action plans for any issues found.
• Review and validate Incident and PDPA Incident reports for accuracy and compliance, and share findings with relevant teams.
• Monitor CCRP system complaints to ensure resolution within SLA and maintain records for disciplinary tracking.
• Collaborate with OpRisk on BIA, RCSA, RA, and NCB audit-related matters.
• Perform other duties as assigned by supervisor.
• Bachelor s degree in Business, Risk Management, or related fields.
• Experience in Collections, Compliance, or Operational Risk preferred.
• Strong communication, coordination, and analytical skills.
• Knowledge of regulatory frameworks (BOT, PDPA, etc.) is a plus.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Internal Audit, Research, Accounting, English

ประเภทงาน:

งานประจำ

• Attend client meeting for time to time and take note.
• Prepare and document the related process flow and working papers within a timely manner.
• Be able to identify some standard error.
• Report work progress to supervisors on regular basis.
• Support Senior Consultant in providing research and necessary information or news about clients.
• Internal Audit - ConsultantAttend client meeting for time to time and take note.
• Coordinate with client on day-to-day operation.
• Prepare and document the related process flow and working papers within a timely manner.
• Execute internal audit through the business process.
• Draft report for ineffectiveness and inefficiency of internal control and recommend the improvement under in-charge supervision.
• Monitor work progress of assigned task and report to supervisors on regular basis.
• Support Senior Consultant in providing research and necessary information or news about clients.
• Your role as a leader.
• At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We expect our people to embrace and live our purpose and shared values, challenging themselves everyday to identify issues that are most important to our clients, our people and the communities, and to make an impact that matters. In addition to living our purpose, Analysts / Consultants across our Firm are expected to:Understand the expectations set and demonstrates personal accountability for keeping own performance on track.
• Understand how our daily work contributes to the priorities of the team and the business.
• Demonstrate strong commitment to personal learning and development.
• Actively focus on developing effective communication and relationship-building skills, with stakeholders, clients and team.
• Work effectively in diverse teams within a highly inclusive team culture where everyone is supported, respected and recognized for their contribution.
• RequirementsBachelor s degree or higher in Accounting, Business, Finance, Economics, AIS, MIS, or/and MBA.
• Candidate with CIA/CPA/CCSA/CRMA will be given additional consideration.
• Manager Level - minimum of 8 years working experience in Internal Audit/ Internal Control/ Risk Management/ Compliance/ Financial Audit/ QAR. Multi-national environment is preferred.
• Senior Consultant Level - minimum of 3 years working experience in Internal Audit/ Internal Control/ Risk Management/ Compliance/ Financial Audit. Multi-national environment is preferred.
• Consultant Level - 1 - 3 years working experience in Internal Audit or Financial Audit. Multi-national environment is preferred.
• Analyst Level - 0 - 1 year working experience in any field. Internal Audit field or multi-national environment are preferred.
• Knowledge of Risk Assessment, Internal Control, Process Improvement preferred.
• Direct experienced industry in area of FSI such as Banks, Insurance or Capital Markets, Energy Resources & Industrial, Life Science, Healthcare, Technology, IT, Telecom are preferred.
• Able to demonstrate accuracy and attention to detail.
• Able to work independently with less supervision and strong commitment.
• Able to work in upcountry and travel occasionally.
• Good command of English both writing and speaking.
• Actively participates in key learning and development opportunities for his /her level.
• Be a good player as a teamwork and be able to handle the assigned tasks within a timely manner.
• For male, Certificate of Military Exemption is a must.
• Due to volume of applications, we regret only shortlisted candidates will be notified.
• Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.Requisition ID: 111501In Thailand, the services are provided by Deloitte Touche Tohmatsu Jaiyos Co., Ltd. and other related entities in Thailand ("Deloitte in Thailand"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Thailand, which is within the Deloitte Network, is the entity that is providing this Website.

ทักษะ:

Network Infrastructure, SAP, Assurance

ประเภทงาน:

งานประจำ

• Participate in the development of IT Audit Programs within assigned areas, covering IT security, applications, and IT processes (e.g., network infrastructure, operating systems, data centers, SAP, and retail systems). Assess whether security risks and vulnerabilities are properly identified and mitigated. Coordinate audit scope and effectiveness with business units and external IT/security specialists..
• Contribute to the design of detailed audit testing procedures in alignment with the approved Audit Program, including the definition of audit scope, sample sizes, audit ...
• Execute audit assignments as assigned by supervisors, performing detailed testing in accordance with established audit methodologies and procedures..
• Review and consolidate audit results, working papers, and supporting evidence prepared by team members in order to analyze audit findings and determine whether further audit procedures or expanded testing are required..
• Evaluate and analyze audit findings, including root causes and risks, and provide recommendations for improvement. Prepare and consolidate audit reports for submission to management for review and consideration..
• Bachelor s degree or higher in Management Information Systems, Information Technology, Computer Science, or other related fields..
• At least 5 years of experience in internal auditing, with a focus on IT audit, IT security controls, or IT-related assurance functions, or other relevant experience (e.g., information security, IT risk and control, IT governance, or IT quality assurance)..
• Strong leadership skills, with the ability to work effectively as part of a team and adapt to changing work environments..
• Strong analytical and systematic thinking skills..
• Proactive and innovative mindset, with the ability to initiate improvements..
• Effective communication and coordination skills..
• Proficiency in computer applications, including MS Office and SAP ERP..
• Professional certifications such as CISA, CISSP, CISM, or other relevant technical certifications will be considered an advantage..
• Working location: The Mall Ramkhamhaeng (Headquarter).

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Internal Audit, Research, Accounting, English

ประเภทงาน:

งานประจำ

• Be the first contact point for clients.
• Prepare and document the related process flow and working papers within a timely manner.
• Self - review and review team member s work.
• Monitor work progress & budget and report to supervisors on regular basis.
• Support Manager/ Senior Manager in providing research and necessary information or news about clients.
• Your role as a leader.
• At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Senior Consultants / Assistant Managers across our Firm are expected to:Actively seek out developmental opportunities for growth, act as strong brand ambassadors for the firm as well as share their knowledge and experience with others.
• Respect the needs of their colleagues and build up cooperative relationships.
• Understand the goals of our internal and external stakeholder to set personal priorities as well as align their teams work to achieve the objectives.
• Constantly challenge themselves, collaborate with others to deliver on tasks and take accountability for the results.
• Build productive relationships and communicate effectively in order to positively influence teams and other stakeholders.
• Offer insights based on a solid understanding of what makes Deloitte successful.
• Project integrity and confidence while motivating others through team collaboration as well as recognising individual strengths, differences, and contributions.
• Understand disruptive trends and promote potential opportunities for improvement.
• RequirementsBachelor s degree or higher in Accounting, Business, Finance, Economics, AIS, MIS, or/and MBA.
• Candidate with CIA/CPA/CCSA/CRMA will be given additional consideration.
• Senior Consultant Level - minimum of 3 years working experience in Internal Audit/ Internal Control/ Risk Management/ Compliance/ Financial Audit. Multi-national environment is preferred.
• Knowledge of Risk Assessment, Internal Control, Process Improvement preferred.
• Direct experienced industry in area of FSI such as Banks, Insurance or Capital Markets, Energy Resources & Industrial, Life Science, Healthcare, Technology, IT, Telecom are preferred.
• Able to demonstrate accuracy and attention to detail.
• Able to work independently with less supervision and strong commitment.
• Able to work in upcountry and travel occasionally.
• Good command of English both writing and speaking.
• Actively participates in key learning and development opportunities for his /her level.
• Be a good player as a teamwork and be able to handle the assigned tasks within a timely manner.
• For male, Certificate of Military Exemption is a must.
• Due to volume of applications, we regret only shortlisted candidates will be notified.
• Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.Requisition ID: 100796In Thailand, the services are provided by Deloitte Touche Tohmatsu Jaiyos Co., Ltd. and other related entities in Thailand ("Deloitte in Thailand"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Thailand, which is within the Deloitte Network, is the entity that is providing this Website.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Internal Audit, Research, Accounting, English

ประเภทงาน:

งานประจำ

• Attend client meeting for time to time and take note.
• Prepare and document the related process flow and working papers within a timely manner.
• Be able to identify some standard error.
• Report work progress to supervisors on regular basis.
• Support Senior Consultant in providing research and necessary information or news about clients.
• Internal Audit - ConsultantAttend client meeting for time to time and take note.
• Coordinate with client on day-to-day operation.
• Prepare and document the related process flow and working papers within a timely manner.
• Execute internal audit through the business process.
• Draft report for ineffectiveness and inefficiency of internal control and recommend the improvement under in-charge supervision.
• Monitor work progress of assigned task and report to supervisors on regular basis.
• Support Senior Consultant in providing research and necessary information or news about clients.
• Your role as a leader.
• At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We expect our people to embrace and live our purpose and shared values, challenging themselves everyday to identify issues that are most important to our clients, our people and the communities, and to make an impact that matters. In addition to living our purpose, Analysts / Consultants across our Firm are expected to:Understand the expectations set and demonstrates personal accountability for keeping own performance on track.
• Understand how our daily work contributes to the priorities of the team and the business.
• Demonstrate strong commitment to personal learning and development.
• Actively focus on developing effective communication and relationship-building skills, with stakeholders, clients and team.
• Work effectively in diverse teams within a highly inclusive team culture where everyone is supported, respected and recognized for their contribution.
• RequirementsBachelor s degree or higher in Accounting, Business, Finance, Economics, AIS, MIS, or/and MBA.
• Candidate with CIA/CPA/CCSA/CRMA will be given additional consideration.
• Manager Level - minimum of 8 years working experience in Internal Audit/ Internal Control/ Risk Management/ Compliance/ Financial Audit/ QAR. Multi-national environment is preferred.
• Senior Consultant Level - minimum of 3 years working experience in Internal Audit/ Internal Control/ Risk Management/ Compliance/ Financial Audit. Multi-national environment is preferred.
• Consultant Level - 1 - 3 years working experience in Internal Audit or Financial Audit. Multi-national environment is preferred.
• Analyst Level - 0 - 1 year working experience in any field. Internal Audit field or multi-national environment are preferred.
• Knowledge of Risk Assessment, Internal Control, Process Improvement preferred.
• Direct experienced industry in area of FSI such as Banks, Insurance or Capital Markets, Energy Resources & Industrial, Life Science, Healthcare, Technology, IT, Telecom are preferred.
• Able to demonstrate accuracy and attention to detail.
• Able to work independently with less supervision and strong commitment.
• Able to work in upcountry and travel occasionally.
• Good command of English both writing and speaking.
• Actively participates in key learning and development opportunities for his /her level.
• Be a good player as a teamwork and be able to handle the assigned tasks within a timely manner.
• For male, Certificate of Military Exemption is a must.
• Due to volume of applications, we regret only shortlisted candidates will be notified.
• Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.Requisition ID: 101130In Thailand, the services are provided by Deloitte Touche Tohmatsu Jaiyos Co., Ltd. and other related entities in Thailand ("Deloitte in Thailand"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Thailand, which is within the Deloitte Network, is the entity that is providing this Website.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

Internal Audit, Project Management, Accounting, English

ประเภทงาน:

งานประจำ

• Perform end-to-end internal audits from planning to reporting including process understanding, walkthroughs, preparation of risk and control matrix / audit work program, control testing to assess their design and operating effectiveness, preparation of audit report and agreeing issues/ actions with management.
• Identify key areas of improvement in the client's business processes and add value by preparing insightful recommendations.
• Take in-charge role in the engagement and coordinate with clients in various industr ...
• Assist Engagement Manager with administrative tasks and project management; prepare proposal and others as assigned by Manager and Partners.
• Skills and attributes for success.
• To qualify for the role you must have.
• Bachelor's or Master s in Accounting, AIS, Business, Economics, or other related fields.
• 0-1 year of experience for Consultant level and minimum of 3 years experience for Senior level in internal or external audit role.
• Good written and oral communications skills both in Thai and English.
• Adaptable and be able to work upcountry (occasionally).
• Ideally, you ll also have.
• Experienced in internal audit and external audit would be a plus.
• Enterprise Risk professional will be addressing client issues such as business performance variability, business and process controls transformation; application security integrity, governance, risk and control (GRC) technology enablement, business and/or IT GRC, continuous monitoring, vendor and contract risk management and IT risk management.
• What we offer.
• We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions.
• Continuous learning: You ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You ll be embraced for who you are and empowered to use your voice to help others find theirs.
• If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
• The exceptional EY experience. It s yours to build.
• EY | Building a better working world.
• EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
• Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
• Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

ทักษะ:

Finance, Risk Management, Negotiation, English

ประเภทงาน:

งานประจำ

• The leadership and proactive management of multiple Client Management teams and deliver the highest quality client service for the FI or Corporate segment and across the client tiers.
• Ensure effective and timely escalation of issues / roadblocks to Frontline and act as the main point of escalation between Client Management and Frontline.
• Ensuring uniform approach towards the implementation of Client Management model in the country with a focus on service differentiation based on client tiering and value ...
• Ensure the teams are proactively managing the relationship health of the accounts they are responsible for and delivering the highest quality client service.
• Ensure alignment between CCIB business and Client Management with regular engagement regarding business priorities, issues, and address any gaps.
• Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes.
• Strategy.
• Targeted ImprovementsEnsure uniform approach towards the implementation of Client Management model in the country with a focus on service differentiation based on client tiering and value. Ensure that the model is scalable, best-in-class, client-focused and fit for purpose of client delight.
• Engage a wide range of internal stakeholders for discussion in order to streamline processes and implement changes.
• Act as a service partner, work together with RMs, Product Sales, Operations and other key internal stakeholders to solve client issues and identify opportunities to improve overall service for the clients.
• Automation and StreamliningMonitor the efficiency, effectiveness and quality of the operations from time to time and provide corresponding actions for improvement with respect to the changing business or customer needs.
• Accelerate the shift to digital and ensure the digital value proposition is aligned with clients needs and preferences.
• Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes.
• Drive adoption by the team, of the latest tools and techniques to improve performance.
• Adherence to changes in line with the Client Management destination model and DOIs.
• Business.
• Fully understand the CCIB business strategy and leadership expectations and ensure Client Management activities within the team are effectively managed in accordance with the Bank s strategic focus.
• Ensure alignment between CCIB business and Client Management with regular engagement regarding business priorities, issues, and address any gaps.
• Responsible for the leadership and proactive management of multiple Client Management teams and deliver the highest quality client service for the FI or Corporate segment and across the client tiers.
• Liaise with business units, local/group product, other supporting operations and external business partners when necessary to capture business opportunities in a timely and effective way.
• Support various stakeholders on regulatory and audit requests.
• Act as departmental coordinator for outsourcing matters. This requires detailed understanding of outsourcing policy, procedure and regulation.
• Maintain good working relationships with the various Business Units, Finance, Risk, Technology and Operations community.
• Undertake ad-hoc duties and when delegated by Country Client Management Head.
• Identify process improvement opportunities and work closely with management to implement the change.
• Processes
• GeneralEnsure the teams are proactively managing the relationship health of the accounts they are responsible for and delivering the highest quality client service.
• Deliver quality, risk management, efficiency and effectiveness as per agreed standards & metrics.
• Drive relevant targets across team. Ensure that the team works collaboratively to deliver excellent client service, getting clients to the point of ready-to-transact as quickly as possible, and within agreed service level agreements including turnaround times, productivity, and quality.
• Ensure work performed by team is error free with no operating losses and adheres to first-time-right principles. Contribute to the teams BAU productivity at the highest standards, ensuring minimal rework across the team within all processes managed.
• Ensure effective and timely escalation of issues / roadblocks to Frontline and act as the main point of escalation between Client Management and Frontline.
• Manage document inventory, ensuring processes are in place and consistently adhered to by the team in line with global documentation standards and to enable retrieval of documentation in a timely manner.
• Drive robust operating rhythm across team, ensuring allocation of resources against simple vs. complex and critical activities delivers best outcomes for clients and the Bank. Proactively plan team capacity by forecasting volumes and measuring cycle times.
• Identify process and service improvement opportunities and work closely with management to implement changes, facilitate transfer of best practices.
• Drive implementation of change initiatives.
• Ensure that appropriate internal resources, systems, procedures, and controls are in place and are operating effectively.
• Resolve escalations from team, including follow-up with clients, ensuring the once to client rule is adhered to as much as possible.
• Appropriately challenge stakeholders in the value chain where necessary, facilitating resolution of complex cases and where blockages exist that impact execution.
• Ensure, lead, and monitor both strict adherence to regulatory requirements, and efficient preparation for Audit reviews.
• Responsible for appropriate and timely escalation, especially significant risk issues, to any governance committees or to other stakeholders in senior management, risk, or control functions as appropriate.
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
• Ensure roles & responsibilities and service levels are clearly defined in the Service Level Agreements (SLA) between Client Management and Business or other Functions.
• Share and replicate best practices with other Country Client Management Teams.
• Drive improved ways of working across coverage, product and functional partners, leveraging relevant meetings/forums to achieve stronger cross-functional collaboration.
• Client Relationship ManagementDemonstrate strong knowledge of client needs for the assigned client portfolio and able to engage clients effectively.
• Build trust and strong account management support to clients including but not limited to loan drawdowns, overseeing the resolution of client related complaints, issues and escalations.
• Provide sound advice to clients on associated documentation requirements (e.g. credit documentation, account monitoring activities etc.).
• Client Due Diligence (CDD) and Regulatory Onboarding (e.g. FATCA, CRS)Demonstrate thorough understanding of the Group s Client Due Diligence (CDD) policies and procedures, various systems, and how it correlates with business needs. Provide input and insight into relevant policy & project discussions as required.
• Ensure that applicable CDD standards are adhered to by team and all policy/ process/ procedure gaps are highlighted and resolved with relevant stakeholders and senior management on a timely basis.
• Ensure all staff are adequately trained on policies & procedures. Ensure only staff accredited to handle CDD (including relevant Correspondent Banking accreditations) are granted access to the system and execute CDD activities.
• Drive network onboarding processes.
• Credit DocumentationProvide inputs into the Credit Issues Committee (CIC) pack, working closely with the Enablement team to ensure outcomes and relevant actions are completed within timelines.
• Manage the end-to end documentation negotiation process including passporting of documents in the network subject to all approvals being in place as negotiated with Legal/Product and Business.
• Engage and coordinate with Legal & Compliance, Credit, and Clients on standard documentation requirements such as standard terms, country supplements, banking facility letter, master credit terms, supplementary letters etc.
• Ensure document deficiencies are minimised and are rectified in a timely manner.
• Account OpeningAdhere to policies including escalation and compliance requirements, and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations.
• Document Archival (hard and soft copies).
• Account Management & Portfolio QualityManage flow maintenance activities on client portfolio as assigned.
• Ensure excesses/past dues are regularized on time and cash/cheques are released on time. Any exceptions to be highlighted to the RM and CA.
• Act as escalation point for Unsettled (FX) Past Due Trades reports & Failed trades reports, working closely with Operations where relevant.
• Attend ASTAR Review meetings as appropriate and participate in relevant business meetings, forums or committees as required.
• People & Talent.
• Provide effective orientation /guidance to new joiners on the bank s policies/procedures/processes to Ensure staff are adequately trained to support both existing and any new requirements.
• Provide/ secure / enable access to relevant role-specific and general training to the team.
• Manage talent and hiring across Client Management, ensuring high performance team and bench strength. Own the development of the individuals within the team, using performance management and staff development to provide a deep pool of talent and opportunities for individual growth.
• Conduct regular 1-1s to review individual KPIs and provide feedback on an ongoing basis.
• Collaborate with members of the team and plan individual training to be completed over the P3 cycle, to achieve required competencies.
• Enable team to function optimally, providing guidance and coaching to members. Drive and encourage cross-training and mentorship, facilitating interchange of best practices amongst team members and across teams.
• Manage and control overall attrition at acceptable level. Attrition of top performers to be managed. Minimize key man risks within team.
• Develop succession plan for self and for all critical resources in the team.
• Risk Management.
• Demonstrate high level of preparedness by self and team for any Audit and ensure NIL audit failures/ NIL adverse audits grading in reviews.
• Understand the risk and control environment in their area of responsibility and drive rectification as required. Develop awareness of changes in the policy and regulatory environment, predict challenges and identify initiative opportunities to manage change implementation at the right time.
• Ensure that Risk Management matters that are brought to the job holder s attention are subject to direct remedial action and/or ensure adequate reporting to the relevant superiors and/or Risk Committees.
• Proactively manage risks and establish/monitor controls to improve the overall state of the risk management and operating framework and across team.
• Provide crisis management support on behalf of Country Client Management Head for ad hoc control and procedural issues.
• Support the framework for effective management of operational risks across the Business and compliance with applicable internal policies, and external laws and regulations.
• Governance.
• Effective management of Client Management teams to provide support for the business.
• Ensure CST scores are maintained within thresholds. Ensure rework is closely monitored and controlled. Conduct monthly rework forums to discuss repeat themes and arrive at corrective actions involving Client Management. Ensure NIL observations in Control Assurance (CA) review.
• Ensure robust performance management in place using relevant Productivity / Performance MIS. Monthly, quarterly and annual review discussions to be completed by stipulated timelines.
• Ensure that appropriate internal resources, systems, procedures, and controls are in place and are operating effectively and timely reporting/escalation of significant risk issues to senior management.
• Ensure there are appropriate frameworks in place to guarantee that Client Management team functions within the Group s risk appetite and relevant risks are appropriately managed in conjunction with management, direct reports, and other stakeholders.
• Ensure, lead, and monitor both strict adherence to regulatory requirements, and also efficient preparation for Audit reviews.
• Fulfil supervisory responsibilities in line with supervisory principles.
• Maintain oversight on quality & timeliness of Service Review Meetings (SRM) to be held every month between business Teams & Hub or Country CETs.
• Manage in country or other remediation s as required to ensure gaps in capability, process or data/docs are brought up to a best-in-class standard over time.
• Utilize metrics and the agreed service standards to drive decisions and improve operational service excellence.
• Regulatory & Business Conduct.
• Display exemplary conduct and live by the Group s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead the Client Management Team to achieve the outcomes set out in the Bank s Conduct Principles: Financial Crime Compliance; The Right Environment.
• Key stakeholders.
• InternalCountry Client Management Head.
• Client Management teams, including in-country CET.
• Client Management Enablement.
• GBS Hub teams.
• Account Opening Teams.
• Front Office RMs.
• Product Partners.
• Client Lifecycle Design Management Teams.
• Legal team; in-countries, Region and Group.
• Credit & Risk teams; in-countries, Region and Group.
• Lending Documentation Unit.
• Commodities Transaction Management Unit.
• Regional CDD Risk Managers.
• Operational Risk.
• Credit Documentation CoE.
• CFCC.
• Other Responsibilities
• Embed Here for good and Group s brand and values in the Client Management Team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats).
• Skills and ExperienceAbility / experience managing individuals or teams.
• Ability to build strong relationships with diverse stakeholders, work collaboratively with them to deliver exceptional client service & experience while balancing robust operational management.
• Ability to directly influence stakeholders across value chain to secure resources and buy-in required to deliver operational and client service targets.
• Ability to understand and derive insights & improvement opportunities from MIS and performance data.
• Strong drive to deliver.
• Ability to positively engage and build rapport with clients.
• Has a clear understanding of the client needs being serviced; able to articulate and align team to them.
• Knowledge and experience in relevant processes managed by Client Management.
• Sound knowledge of local regulations (CDD, credit and lending, risk management).
• Superior writing and presentation skills in English.
• Risk & AML certified as stipulated by Bank policy (role based).
• Role Specific Technical CompetenciesManage Conduct.
• Manage Risk.
• Manage People.
• Operational.
• Process Management.
• Data Conversion and Reporting.
• About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
• Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do.
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well.
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term.
• What we offer
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Project Management, Data Analysis, Power BI, English

ประเภทงาน:

งานประจำ

• Define and oversee training roadmaps aligned with Dextra Group s business objectives.
• Collaborate with Division Managers and HR teams to identify skill gaps and future workforce needs.
• Promote a culture of continuous learning and innovation across the organization.
• Anticipate future skill needs and workforce development requirements.
• Translate organizational strategy into actionable L&D plans.
• Program Development & Delivery.
• Design, implement, and evaluate technical and leadership training programs.
• Develop structured learning paths for managers, supervisors, and operators.
• Coordinate group-wide training initiatives across functions (Sales, Supply Chain, Production, Quality, Engineering).
• Implement onboarding programs for new employees to ensure smooth integration.
• Supervise L&D operations and coordinate with HR Managers.
• Coach and mentor staff on training practices.
• Drive accountability for program delivery and outcomes.
• Collaboration & Continuous Improvement.
• Partners with Operations and Production Support teams to strengthen programs such as Operators Certification, Health & Safety, Quality Awareness, LEAN, and Project Management.
• Encourage knowledge-sharing practices, workshops, and digital learning adoption.
• Build partnerships with universities, vocational schools, and training institutes.
• Monitoring & Evaluation.
• Track and maintain accurate training records in HRIS systems.
• Measure training effectiveness through surveys, manager feedback, and ROI analysis.
• Promote innovative learning methods (e-learning, workshops, knowledge sharing).
• Provide HR-related insights through L&D data analysis (Power BI, HRIS).
• Contribute to HR dashboards that track engagement, performance, and development metrics.
• Audit & Compliance.
• Support both internal and external audits related to Learning & Development activities.
• Act as the main contact person with auditors, ensuring timely provision of training records, reports, and compliance documentation.
• Ensure L&D processes meet regulatory, corporate, and quality standards.
• HR Roadmap Support.
• Support the HR Manager in implementing new HR projects (e.g., HRIS upgrades, digital HR initiatives).
• Facilitate communication and training during organizational changes to ensure smooth adoption.
• Employee Engagement & Culture.
• Design and support initiatives that strengthen employee engagement and organizational culture.
• Collaborate with HR Manager to roll out activities aligned with Dextra Thailand s engagement plan.
• Bachelor s degree in HRM or HRD, Business Administration, Psychology, Political Science or related field (Master s preferred).
• Minimum 5 years of experience in Learning & Development, with supervisory or leadership exposure.
• Experience in a manufacturing environment is a strong plus.Previous experience in an international company is a must.
• Excellent English communication skills.
• Good computer skills in Microsoft Offices.
• Strong knowledge of training design, adult learning principles, and evaluation methodologies.
• Excellent communication, facilitation, and stakeholder management skills.
• Proficiency in HRIS platforms, digital learning tools, and data reporting (e.g., Power BI).
• Ability to foster innovation and continuous improvement in line with Dextra s entrepreneurial culture.

ประสบการณ์:

2 ปีขึ้นไป

ทักษะ:

Assurance, Public Speaking, English

ประเภทงาน:

งานประจำ

• Managing a team of QAs in the LOB/Program.
• Share feedback with the agents on all people related defects (Quality Audits) / Failed audits, along with the QAs, whenever needed.
• (Triad Session)Review The Reviewer activity to enssure less or no variance in the audits done by the team.
• Governing Dispute Managemnet Process.
• Managing internal & external stakeholder expectations.
• Training and Refreshers coordination with the training team for new/existing QAs.
• Support and mentor new QAs & managing their monthly scorecard.
• Help operations on key metrics performance (Sharing insights & suggest action plan).
• Conduct weekly quiz and spot checks on new updates & common defects (Identified Audit defects).
• Sharing weekly/monthky performance dashboard.
• Working on weekly/monthky and quarterly review decks & present them to the clients with the supervisor.
• Conducting quality sessions with new hires.
• Requirements Minimum of 2 year of experience as a Quality Analyst Supervisor.
• Mandatory language proficiency in Thai and English.
• Experience in preparing and presenting written project status reports and executive briefings.
• Exceptional communication, presentation, and public speaking skills.
• Strong organizational and time management abilities.
• Key Responsibilities: Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact centre environment.
• Make recommendations and define strategies that solve critical business problems, through both established industry best practices and creative innovations.
• Ensuring timely completion of all client deliverables.
• Prepare reports, analysis, trend & run project when required to improve quality performance.
• Own on-time, accurate, quality analysis and reports/visualizations in tight alignment with specified project objectives.
• Package, deliver, and at times present key findings and briefings.
• Conduct random evaluations to identify areas of improvement as necessary.
• Conduct regular spot checks of the QAs audits and work on their development accordingly.
• Identify training needs by working with operations team and QA.