เงื่อนไขการค้นหา

ทักษะ:

Coordinate, Product Owner

ประเภทงาน:

งานประจำ

• Coordinate with Product owner and key stakeholders to clarify requirements, craft out scenarios of customer journeys, design E2E service design, prepare communication to customer, customer handling and FAQs.
• Service Design for Experience EnhancementCollect and study data to fine insights on Customer Paint Point and Top Complaints.
• Initiates a new/enhance E2E service design, base on insights and company directions.
• Conduct project feasibility and coordinate with related teams for developments.
• Customer HandlingReviews E2E Customer Handling from incidents caused by network or products / services, with product own. Plan and prepare readiness of touch points and communication.
• Communication and WordingCraft out and review key message, communication, and wording to target customers for related touch points e.g. SMS, eBill, Letter etc.
• Recruiter Chaipob Naisanguansri (ไชยภพ นัยสงวนศรี)