เงื่อนไขการค้นหา

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Business Development, Product Testing, Research, English

ประเภทงาน:

งานประจำ

• Consolidate Voice of Customer and Voice of Market with Product Line Specialists and Regional Sales.
• Define and update the short-, mid-, and long-term product roadmap for the assigned product line.
• Drive product evolution, including improvements, optimization, new variants, and range rationalization.
• Propose roadmap prioritization based on market demand, technical feasibility, cost impacts, and competitive landscape.
• Contribute to volume growth by ensuring product relevance in priority segments and applications.
• Support identification of high-potential applications and emerging market opportunities.
• Provide structured input to Business Development on growth opportunities linked to product evolution.
• Prepare roadmap documentation and participate in review cycles with Product Engineering and Performance, Regional Sales team and Commercial Operations.
• Product Definition, Technical Requirements & Qualification.
• Product Definition & Technical Requirements.
• Develop and maintain clear technical requirement documents for Product Engineering and Performance based on market needs.
• Translate market insights into structured product specifications and performance expectations.
• Ensure product specifications, drawings, and performance criteria remain accurate and up to date.
• Participate in design reviews with Product Engineering and Performance to validate technical feasibility and alignment with intended applications.
• Support the Specifications team in understanding product capabilities for consultant engagement.
• Provide product-level technical guidance to Specification team and Commercial Operations on correct system use, limitations, and application principles.
• Support early feasibility discussions by clarifying product capabilities and constraints (without performing project-specific design).
• Testing, Qualification & Approval.
• Coordinate product testing programs with Product Engineering and Performance, QA/QC, and external laboratories.
• Prepare and maintain technical qualification files, approval dossiers, and certification documents.
• Track qualification and approval timelines and escalate risks when delays impact the roadmap.
• Ensure documentation and evidence remain consistent, traceable, and aligned with regulatory or client requirements.
• Market Positioning, Competitive Intelligence & Product Specifications.
• Market Positioning & Competitive Intelligence.
• Monitor competitive offerings in the market (performance, pricing, certification, applications).
• Identify product gaps, risks and opportunities for differentiation.
• Develop Unique Selling Proposition, use-cases, and product positioning briefs for Specifications team and Regional Sales teams, in collaboration with marketing.
• Support preparation of business cases for product updates, improvements or new developments.
• Product Specifications & Influence Strategy.
• Develop robust and strategically oriented Product Specifications that position Dextra advantageously in the market,.
• Structure specifications to align with customer needs, regulatory expectations, and engineering capabilities, while reinforcing Dextra s competitive differentiation.
• Highlight Dextra s unique value while limiting the feasibility of competing or alternative solutions.
• Support the Specifications team with clear technical positioning guidance.
• Internal Enablement, Portfolio Coherence & Risk Management.
• Internal Enablement & Support.
• Prepare product launch packs, including technical data sheets, application notes, and training content.
• Deliver product training to Tender team, Specification team and Regional Sales teams.
• Support marketing with technical inputs for brochures, presentations, and digital content.
• Act as a technical reference point for product-related questions escalated from regions, Specifications, or Strategic Accounts.
• Portfolio Management Support.
• Identify overlaps, redundancies, and inconsistencies across the product range.
• Support portfolio simplification initiatives.
• Flag obsolete, underperforming, or misaligned products.
• Risk Identification & Escalation.
• Identify technical, certification, and application risks early.
• Escalate gaps between market expectations and product capabilities.
• Highlight risks linked to roadmap execution, approvals, or positioning.
• External Influence & Innovation.
• Conduct continuous technology watch, including the review of scientific and technical publications related to [Bars, Geotec, FRP] applications, innovations, and emerging trends.
• Develop and maintain relationships with universities and research institutions to support innovation initiatives, joint studies, and longer-term development insights.
• Draft technical articles and prepare presentations for industry conferences, seminars, and technical forums to reinforce Dextra s technical leadership and market credibility.
• Conduct lobbying activities within relevant professional associations to strengthen Dextra s visibility, influence, and alignment with industry standards.
• Key Interfaces: Product Engineering and Performance product feasibility, testing, validation, documentation.
• Tender (Commercial Operations) product application guidance and feasibility clarifications.
• Regional Sales teams customer feedback and Voice Of Customer, roadmap coherence with future opportunities.
• Specifications Team influence, design guidance, specification alignment.
• Strategic Partnerships alignment with account technical needs.
• His / Her toolbox includes: Roadmap tracking files.
• Voice Of Customer / Voice Of Market consolidation sheets.
• Competitive benchmark library.
• Testing & qualification trackers.
• Technical documentation database.
• Product Unique Selling Proposition.
• Product Specifications.
• Product launch templates & training materials.
• Product application guidelines and use-case reference library.
• Ensure product documentation, qualification evidence, and requirements meet nuclear safety constraints.
• Maintain strict accuracy and traceability of all technical information.
• Escalate any safety-related concern to Product Engineering and Performance and Management without delay.
• Qualifications: Engineering degree (Civil, Structural, Mechanical) preferred, with a MSc in Engineering or equivalent training.
• Minimum 5-8 years in product development, engineering, technical marketing, or product management.
• Strong in MS Office, CRM/PLM tools, documentation systems; Power BI is a plus.
• Ability to leverage AI-based tools to improve efficiency, analyze information, and support decision-making.
• Able to translate technical insights into structured requirements.
• Comfortable working with Engineering and Sales teams.
• Strong follow-up and organizational discipline.
• Excellent command of spoken and written English.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Business Development, Product Testing, Research, English

ประเภทงาน:

งานประจำ

• Consolidate Voice of Customer and Voice of Market with Product Line Specialists and Regional Sales.
• Define and update the short-, mid-, and long-term product roadmap for the assigned product line.
• Drive product evolution, including improvements, optimization, new variants, and range rationalization.
• Propose roadmap prioritization based on market demand, technical feasibility, cost impacts, and competitive landscape.
• Contribute to volume growth by ensuring product relevance in priority segments and applications.
• Support identification of high-potential applications and emerging market opportunities.
• Provide structured input to Business Development on growth opportunities linked to product evolution.
• Prepare roadmap documentation and participate in review cycles with Product Engineering and Performance, Regional Sales team and Commercial Operations.
• Product Definition, Technical Requirements & Qualification.
• Product Definition & Technical Requirements.
• Develop and maintain clear technical requirement documents for Product Engineering and Performance based on market needs.
• Translate market insights into structured product specifications and performance expectations.
• Ensure product specifications, drawings, and performance criteria remain accurate and up to date.
• Participate in design reviews with Product Engineering and Performance to validate technical feasibility and alignment with intended applications.
• Support the Specifications team in understanding product capabilities for consultant engagement.
• Provide product-level technical guidance to Specification team and Commercial Operations on correct system use, limitations, and application principles.
• Support early feasibility discussions by clarifying product capabilities and constraints (without performing project-specific design).
• Testing, Qualification & Approval.
• Coordinate product testing programs with Product Engineering and Performance, QA/QC, and external laboratories.
• Prepare and maintain technical qualification files, approval dossiers, and certification documents.
• Track qualification and approval timelines and escalate risks when delays impact the roadmap.
• Ensure documentation and evidence remain consistent, traceable, and aligned with regulatory or client requirements.
• Market Positioning, Competitive Intelligence & Product Specifications.
• Market Positioning & Competitive Intelligence.
• Monitor competitive offerings in the market (performance, pricing, certification, applications).
• Identify product gaps, risks and opportunities for differentiation.
• Develop Unique Selling Proposition, use-cases, and product positioning briefs for Specifications team and Regional Sales teams, in collaboration with marketing.
• Support preparation of business cases for product updates, improvements or new developments.
• Product Specifications & Influence Strategy.
• Develop robust and strategically oriented Product Specifications that position Dextra advantageously in the market,.
• Structure specifications to align with customer needs, regulatory expectations, and engineering capabilities, while reinforcing Dextra s competitive differentiation.
• Highlight Dextra s unique value while limiting the feasibility of competing or alternative solutions.
• Support the Specifications team with clear technical positioning guidance.
• Internal Enablement, Portfolio Coherence & Risk Management.
• Internal Enablement & Support.
• Prepare product launch packs, including technical data sheets, application notes, and training content.
• Deliver product training to Tender team, Specification team and Regional Sales teams.
• Support marketing with technical inputs for brochures, presentations, and digital content.
• Act as a technical reference point for product-related questions escalated from regions, Specifications, or Strategic Accounts.
• Portfolio Management Support.
• Identify overlaps, redundancies, and inconsistencies across the product range.
• Support portfolio simplification initiatives.
• Flag obsolete, underperforming, or misaligned products.
• Risk Identification & Escalation.
• Identify technical, certification, and application risks early.
• Escalate gaps between market expectations and product capabilities.
• Highlight risks linked to roadmap execution, approvals, or positioning.
• External Influence & Innovation.
• Conduct continuous technology watch, including the review of scientific and technical publications related to [Bars, Geotec, FRP] applications, innovations, and emerging trends.
• Develop and maintain relationships with universities and research institutions to support innovation initiatives, joint studies, and longer-term development insights.
• Draft technical articles and prepare presentations for industry conferences, seminars, and technical forums to reinforce Dextra s technical leadership and market credibility.
• Conduct lobbying activities within relevant professional associations to strengthen Dextra s visibility, influence, and alignment with industry standards.
• Key Interfaces: Product Engineering and Performance product feasibility, testing, validation, documentation.
• Tender (Commercial Operations) product application guidance and feasibility clarifications.
• Regional Sales teams customer feedback and Voice Of Customer, roadmap coherence with future opportunities.
• Specifications Team influence, design guidance, specification alignment.
• Strategic Partnerships alignment with account technical needs.
• His / Her toolbox includes: Roadmap tracking files.
• Voice Of Customer / Voice Of Market consolidation sheets.
• Competitive benchmark library.
• Testing & qualification trackers.
• Technical documentation database.
• Product Unique Selling Proposition.
• Product Specifications.
• Product launch templates & training materials.
• Product application guidelines and use-case reference library.
• Ensure product documentation, qualification evidence, and requirements meet nuclear safety constraints.
• Maintain strict accuracy and traceability of all technical information.
• Escalate any safety-related concern to Product Engineering and Performance and Management without delay.
• Qualifications: Engineering degree (Civil, Structural, Mechanical) preferred, with a MSc in Engineering or equivalent training.
• Minimum 5-8 years in product development, engineering, technical marketing, or product management.
• Strong in MS Office, CRM/PLM tools, documentation systems; Power BI is a plus.
• Ability to leverage AI-based tools to improve efficiency, analyze information, and support decision-making.
• Able to translate technical insights into structured requirements.
• Comfortable working with Engineering and Sales teams.
• Strong follow-up and organizational discipline.
• Excellent command of spoken and written English.

ทักษะ:

Automation, Salesforce, Vietnamese

ประเภทงาน:

งานประจำ

• Fluent Vietnamese Language Skills Mandatory.
• Based in Bangkok - Open to relocation.
• Role Summary.
• The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers who purchase the Signature Success Plan achieve a significant return on their investment with our platform. This role functions as an extension of the customer s workforce and a trusted advisor, providing guidance and advice to customer organizations. The CSM is responsible for identifying and addressing both technical and business concerns, aligning them strategically with customer priorities, projects, and problems.
• Customer Accountability and Value Alignment.
• Serve as the single point of customer accountability responsible for the delivery of all Signature deliverables, the overall customer experience, and renewal and expansion.
• Coordinate all deliverables the customer is entitled to, overseeing the experience throughout the Signature lifecycle.
• Apply the correct processes to address customer needs and ensure value is delivered through the Signature offer.
• Successfully align with and manage both Business and Technical Stakeholders, focusing on aligning Business Value and Technical Goals to the Signature offer.
• Prioritize the most urgent work activities, organize tasks to avoid missing key steps, and create basic plans to focus time, taking responsibility for assigned tasks.
• Use internal resources to increase effectiveness and rely on managers or mentors for guidance on priority problems.
• Strategic Advisory and Stakeholder Management.
• Develop and maintain strong relationships at key stakeholder levels, including cultivating executive-level relationships within customer IT and business leadership.
• Act as a trusted advisor by gaining trust through mutual goals, understanding the customer s business model, and applying proven solutions to their problems.
• Solidify partnership commitments and drive innovation aligned with customers' business challenges.
• Increase customer engagement with products and services and identify major political barriers to customer success.
• Partner with more experienced team members to solve complex problems and develop strategic success plans when needed.
• Technical Health, Adoption, and Risk Management.
• AI Literacy: Proficiency in using AI agents to automate routine tasks such as meeting summaries, QBR data collection, and initial health monitoring.
• Prompt Engineering Basics: Ability to use natural-language commands to guide AI agents in retrieving accurate customer data and generating first drafts of success plans.
• AI Engagement Monitoring: Using AI-driven sentiment and intent analysis to flag early customer concerns for human intervention.
• Collaborative Learning: Actively seeking out "Agentblazer" training and certifications to stay current on autonomous agent capabilities.
• Learning & Development: Apply product knowledge and expertise to address technical concerns, use this knowledge to ask ** effective diagnosis questions**, and align platform features with customer priorities and roadmaps.
• Proactively monitor and conduct quarterly reviews, identify trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement.
• Act as the primary point of contact for major incidents, ensuring timely communications and resolution of issues.
• Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities.
• Form a clear plan for client engagements, communicate clearly and proactively with collaborators, and keep the customer goal central to decision-making.
• Vietnamese Language skills mandatory.
• Experienced business professional, preferably with 3+ years relevant industry expertise in Customer Success, SaaS platform use, or related fields.
• Strong consulting skills and demonstrated ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations.
• Possess industry-relevant expertise and begin honing skills in a relevant functional area. Should understand the broad impact of the industry on the customer s business.
• Excellent communication skills to articulate technical issues to diverse audiences and the ability to translate technical concepts into business terms.
• Actively seek out relevant learning activities, approach obstacles as growth opportunities, and seek experienced mentors to accelerate personal development.
• Working knowledge of core Sales Cloud features: Leads, Accounts, Contacts, Opportunities, Forecasting, Reports & Dashboards.
• Understanding of sales processes (lead-to-cash, opportunity management, pipeline management).
• Familiarity with Sales Cloud automation (workflows, process builder, flows for sales processes).
• Ability to demonstrate Lightning Sales Console and mobile app.
• Knowledge of common sales use cases (territory management, lead assignment, opportunity stages).
• Salesforce Certified Administrator (or within 90 days).
• Cloud Specific Experience Preferred.
• Sales Cloud Consultant certification.
• Experience with Sales Cloud features like Einstein Lead Scoring, Opportunity Insights, Activity Capture.
• Understanding of how Sales Cloud integrates with marketing automation and service tools.
• Note: This role is office-flexible, and the expectation is to be in office 3 days per week.
• LI-Y.
• Unleash Your Potential.
• When you join Salesforce, you ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future but to redefine what s possible for yourself, for AI, and the world.
• Accommodations.
• If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
• Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
• Posting Statement.
• Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.