เงื่อนไขการค้นหา

ประสบการณ์:

ไม่จำเป็นต้องมีประสบการณ์ทำงาน

ทักษะ:

SQL, English

ประเภทงาน:

งานประจำ

• About Agoda.
• Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.
• At Agoda, we believe our people are our strength. We work hard and have fun, and we choose people who are dedicated to making things great.
• The Customer Experience Group (CEG) of Agoda effectively serves our customers and partners to ensure satisfying results. This great task is accomplished with the support of our Global Service Vertical team. We serve as the backbone for Customer Experience Group s global operations. Our team is comprised of project managers, process owners, analysts, and talent management. Together we work nonstop to improve the quality and efficiency of our customer and partner support processes. Working with the Global Service Vertical team is a great opportunity to collaborate with various stakeholders and develop initiatives with our sister companies and external partners all over the world. We are a very data-driven environment, eager to move fast and learn through experimentation. A clear focus on supporting our customers and partners is bolstered by a strong, entrepreneurial culture that enriches us and Agoda s business performance.
• This team (Operational Excellence) is part of CEG s Global Service Vertical.
• The Opportunity:
• This role is responsible for managing global operational excellence projects in the Customer Experience Group (CEG), focusing on (i) automation of customer service and support (ii) process optimization, (iii) operations team s performance improvement. This role can serve as a good transition from software engineering/technical field to business, and vice versa.
• In this Role, you ll get to:
• Your responsibilities include the following:
• Learn about and understand core issues affecting the business, identify opportunities for improvement, and develop testable hypotheses to fix the problem.
• Support product initiatives and ensure good coordination and collaboration between the teams in various Agoda s departments as well as within the CEG organization to achieve projects milestones and goals.
• Lead operational flows configuration analysis aiming at processes improvement, automation of activities and implementation of new product improvements.
• Translate, improve, and encode existing process flows on the agent interface software using low-code products, or utilizing pieces of pre-defined code and logic statements. Note that hands-on encoding (using a tool built on top of JavaScript) can be >60% of work during a certain stage of the project.
• Lead User Acceptance Testing (UAT) with selected teams and launch new processes globally.
• Analyze data to ensure that the outputs of processes are achieved; identify key issues and risks, report accordingly to management and propose solutions to be implemented.
• Ensure constant communication between project teams and other stakeholders.
• Resolve problems through data analysis, provide efficient reporting and effective communication.
• Work closely with Product Management/Engineering/Tech to improve the tool for end users.
• This is a hands-on role where you often have to build on a low-code/simplified JavaScript tool and/or conduct many of your own data analyses (primarily SQL, Metabase, & Tableau).
• What you ll Need to Succeed:
• For Project Manager/Associate Project Manager, at least 1-4 years of experience in project/program management, software development, process flow automation development, management consulting, finance, or data-heavy operations.
• For Project Associate, also open for recent Bachelor s/Master s graduates with relevant qualifications (interested candidates can submit applications through this page as well).
• Familiar with operational process configuration tools, e.g., MS Visio, agent guidance software, low-code development, basic computer programming.
• Able to analyze business challenges with a data-driven approach and communicate actionable recommendations to business leaders.
• Analytical and able to define analysis structure and interpret data. Ideally, you have some programming background.
• Comfortable with uncertainty and experimentation.
• Proven track record of developing and implementing action plans to achieve business objectives with clear and tangible metrics.
• Strong English communication skills (additional language is a plus), conceptual ability and ability to work with stakeholders at all levels.
• Solid experience in project/stakeholder management, process improvement, planning, and performance management.
• Ability to work in a fast-paced, dynamic, multicultural environment.
• Take initiatives and look for opportunities for improvements. Willing to take and give feedback to colleagues.
• Detail-oriented, hands-on with the ability to complete tasks with speed and accuracy.
• It s Great if you have:
• SQL, Python, Tableau, or other statistical software.
• Software programming experience (especially JavaScript) is a plus (not required).
• Exposure to working closely with technology teams and/or with prior knowledge of programming logic.
• Experience of leading projects in remote locations/virtually is a plus.
• What we offer.
• Competitive compensation package (relocation support for successful overseas candidates).
• Exciting, high impact career opportunity including moves between teams and global locations. You will be interacting with departmental senior leadership team regularly.
• Dynamic multinational working environment with colleagues of diverse educational and professional background.
• Continuous learning and development opportunities through corporate learning programs.
• Modern office space and convenient location at the heart of Bangkok metropolitan.
• This role can serve as a good transition from software engineering/technical field to business, and vice versa.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Windows Server, VMware, English

ประเภทงาน:

งานประจำ

• Main objectives and Summary.
• Manage incidents, work orders, changes and Jira requests on Windows and VMWare platforms for our sponsors.
• Accountable for configuration, installation, integration and operating support systems on Windows and VMWare platforms.
• Propose recommendations for increasing stability of managed systems.
• Keep documentation and CMDB up to date.
• Participate in Windows project as requested (OS migration, decommissioning, hardening etc.).
• Develop and maintain installation and configuration procedures.
• Repair and recover from hardware or software failures.
• Other tasks as assigned by management.
• Update certificates that are close to expiration.
• Provide on-call support.
• Work from 11 PM or 12AM onwards including public holidays - except during on-boarding (compensation day will be given).
• Education.
• Bachelor s Degree in Computer Science/Engineering or equivalent experience.
• Language skills.
• Good communication skills in English (both written and oral) to be able to work with international customers.
• Experience and Skills.
• At least 3 years' experience in Virtualization environments, VMware ESX, VMware Virtual Center, V-Motion, HA, DRS, VMware Converter, Backup.
• At least 5 years' experience in Windows servers environments.
• Have good knowledge in general networking.
• Good troubleshooting, analytical and communication skills.
• Able to deal and handle difficult situations and work under time constraints.
• Microsoft or VMware Certification will be an advantage (VACP, VCP, MCSA or MCSE).
• Knowledge of ITIL concept will be an advantage.
• What you will get from ATA IT:
• Night Shift Allowance.
• 14 days vacation in first year.
• Health insurance for staff & families.
• Life insurance.
• Dental fee.
• Provident fund.
• Annual Party.
• Annual Health Check.
• Monetary Assistance.
• Multi-national company with professional company culture.
• Work from Home policy.

ประเภทงาน:

งานประจำ

• As an Application Developer, you will lead IBM into the future by translating system requirements into the design and development of customized systems in an agile environment. The success of IBM is in your hands as you transform vital business needs into code and drive innovation. Your work will power IBM and its clients globally, collaborating and integrating code into enterprise systems. You will have access to the latest education, tools and technology, and a limitless career path with the world's technology leader. Come to IBM and make a global impact!
• Your Role and Responsibilities
• As a DevOps engineer, you will be responsible for the design, development and maintenance of deployment automation for a variety of applications in the IBM.
• Deployment automation should display a high degree of repeatability, traceability, and ease of use.
• You will also be responsible for sharing, advising, and educating others on sound design principles related to reliable operations and deployment of our software.
• You will work closely with members of the product, development, QA, and infrastructure teams to facilitate top-notch delivery of our products on a regular cadence.
• You will help lead initiatives within the team that will help us continue on a path to a Continuous Delivery model.
• Required Technical and Professional Expertise
• Bash, python, perl or other similar shell scripting automation languages Experience with Infrastructure-As-Code paradigm Configuration management tools such as Puppet, Chef, Ansible, etc. Git source control and GitHub Maven or similar build systems (ant, rake, gradle, etc.) Jenkins or similar CI systems (Teamcity, CruiseControl, Teambuild, etc.) Webservers and containers such as Apache, Tomcat, Jetty, NGINX, and others System startup managers such as systemd and init.d MySQL SSH and other forms of remote management General networking principles (DNS, TCP/IP, IPs, Ports, etc.) Linux (CentOS preferred) Self-directed and capable of working in a fast paced environment Good organization and communication skills
• Preferred Technical and Professional Expertise.
• Production experience with Docker Java, C#, or other equivalent programming experience Experience programming in Python or Ruby for automation frameworks Package management platforms such as npm, pip, gems, and others LDAP integration and other access management platforms VMware Virtual Machine management Icinga, CheckMK, Nagios, Zabbix, or other similar monitoring solutions Amazon AWS, Google Cloud Engine, or other cloud platforms NoSQL Database experience
• About Business Unit IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.
• Your Life @ IBM Are you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.
• Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.
• It's time to define your career.
• About IBM IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
• Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
• At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
• Location Statement For additional information about location requirements, please discuss with the recruiter following submission of your application.
• Being You @ IBM IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

ประเภทงาน:

งานประจำ

• Achieve operational objectives by create software deployment pipeline that allow development team to successfully deploy sites / software in any environment. Responsible for the updating of configuration management tools, code, and modules for the purpose of streamlining implementation and supportability.
• Build, and optimize comprehensive monitoring systems that's monitoring the business's web, micro services, and data infrastructure platforms to make sure that any service issues can be spotted as soon as possible, and the gathered data can help to trou ...
• Supports engineering teams in the implementation of lifecycle infrastructure solutions and documentation operations in order to meet the IT department's quality and standards.
• Keep up with industry best practices and trends on behalf of the DevOps team and the larger engineering team. Conduct tests and implements new metrics collection systems that can be reused and applied to any site/software development project.
• Exploring opportunities and maintaining personal networks to add value to job accomplishments.
• Job Qualification At least 1-3 years of working experience in a DevOps / System / Software capacity, preferably as a DevOps / System / Software Engineer.
• Experience in using Jenkins and Linux as well as experience configuring and automating tools in software development.
• Demonstrate experience in software development and experience working with tools and languages such as MySQL, SaaS, Git, Python, Shell scripting, Java, and MongoDB.
• Understanding of monitoring solutions for all layers of web/mobile app and service infrastructure.
• Skill in scripting languages such as Shell and Ruby.
• Result oriented individual, be helpful in nature, be self-motivated, be proactive going beyond the call of duty.
• Creative and strategic thinker, be highly analytical, work comfortably in a constantly evolving environment.
• Work comfortably in a collaborative environment.
• Be a people person who is able to form strong and meaningful relationships with other people.
• Strong interpersonal skills; ability to be personable yet persistent.
• We're committed to bringing passion and customer focus to the business. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us.

ประเภทงาน:

งานประจำ

• As an Application Developer, you will lead IBM into the future by translating system requirements into the design and development of customized systems in an agile environment. The success of IBM is in your hands as you transform vital business needs into code and drive innovation. Your work will power IBM and its clients globally, collaborating and integrating code into enterprise systems. You will have access to the latest education, tools and technology, and a limitless career path with the world's technology leader. Come to IBM and make a global impact!
• Your Role and Responsibilities
• As a DevOps engineer, you will be responsible for the design, development and maintenance of deployment automation for a variety of applications in the IBM.
• Deployment automation should display a high degree of repeatability, traceability, and ease of use.
• You will also be responsible for sharing, advising, and educating others on sound design principles related to reliable operations and deployment of our software.
• You will work closely with members of the product, development, QA, and infrastructure teams to facilitate top-notch delivery of our products on a regular cadence.
• You will help lead initiatives within the team that will help us continue on a path to a Continuous Delivery model.
• Required Technical and Professional Expertise
• Bash, python, perl or other similar shell scripting automation languages Experience with Infrastructure-As-Code paradigm Configuration management tools such as Puppet, Chef, Ansible, etc. Git source control and GitHub Maven or similar build systems (ant, rake, gradle, etc.) Jenkins or similar CI systems (Teamcity, CruiseControl, Teambuild, etc.) Webservers and containers such as Apache, Tomcat, Jetty, NGINX, and others System startup managers such as systemd and init.d MySQL SSH and other forms of remote management General networking principles (DNS, TCP/IP, IPs, Ports, etc.) Linux (CentOS preferred) Self-directed and capable of working in a fast paced environment Good organization and communication skills
• Preferred Technical and Professional Expertise.
• Production experience with Docker Java, C#, or other equivalent programming experience Experience programming in Python or Ruby for automation frameworks Package management platforms such as npm, pip, gems, and others LDAP integration and other access management platforms VMware Virtual Machine management Icinga, CheckMK, Nagios, Zabbix, or other similar monitoring solutions Amazon AWS, Google Cloud Engine, or other cloud platforms NoSQL Database experience
• About Business Unit IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.
• Your Life @ IBM Are you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.
• Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.
• It's time to define your career.
• About IBM IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
• Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
• At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
• Location Statement For additional information about location requirements, please discuss with the recruiter following submission of your application.
• Being You @ IBM IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.