เงื่อนไขการค้นหา

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Corporate Law, English, Thai

ประเภทงาน:

งานประจำ

• Coordinate and manage the board of directors and shareholder meetings for the joint venture companies' shared service for the Chemicals Business.
• This role includes handling all related documentation, ensuring compliance with Thai and international laws, and supporting share registration matters.
• Coordinate and prepare agendas, materials, and documents for board and shareholders meetings.
• Ensure meetings and company actions comply with laws, regulations, and the company's Articles of Association.
• Record and prepare accurate minutes and resolutions of meetings.
• Manage and maintain corporate and share registration documents.
• Liaise with internal and external parties to support corporate governance and compliance activities.
• Bachelor's degree in Law, Business Administration, Political Science, Linguistics, or related field.
• Minimum GPA of 2.70.
• English proficiency: TOEIC score of at least 800 or equivalent (IELTS 6.5+, TOEFL 79+, BULATS 75+).
• At least 1-3 years of experience as a corporate secretary. (Fresh graduates are welcome to apply).
• Basic knowledge of corporate law and regulations concerning limited companies is a plus.
• Good command of written and spoken English.
• Strong attention to detail, organization, and communication skills.
• Ability to travel occasionally for off-site meetings, including upcountry locations.

ประสบการณ์:

1 ปีขึ้นไป

ทักษะ:

E-learning, Good Communication Skills, Thai

ประเภทงาน:

งานประจำ

• โทร: 056-705-953-7 หรือ 089-895-0667.
• อีเมล: [email protected].
• Line ID: 0898950667.

ประสบการณ์:

4 ปีขึ้นไป

ทักษะ:

Leadership Skill, English, Japanese

ประเภทงาน:

งานประจำ

• Manage and control NVOCC operations and international transportation activities efficiently.
• Plan, control, and monitor cargo transportation to ensure timely delivery.
• Control and verify import and export customs clearance procedures in compliance with laws and Customs Department regulations.
• Control and review transportation documents such as House B/L, shipping documents, and other related documents.
• Coordinate with shipping lines, freight forwarders, customers, and local and overseas agents.
• Resolve transportation issues, including customer complaints.
• Manage and supervise the team to ensure effective performance.
• Prepare reports, analyze operational performance, and propose improvement plans.
• Ensure operations comply with logistics laws, regulations, and related requirements.
• Improve service quality and enhance customer satisfaction.
• Coordinate with internal and external parties to support the company s operations.
• Develop and improve work systems to achieve maximum efficiency..
• Must]
• Bachelor s degree or higher in Logistics, Transportation, International Trade, or related fields
• At least 3-5 years of experience in Freight Forwarding / Shipping / NVOCC operations
• Experience in a supervisory or managerial position
• Knowledge of customs clearance procedures
• Knowledge of Import / Export operations, Shipping Documentation, B/L, Freight Costs, etc.
• Good command of English communication
• Strong leadership and team management skills
• Good problem-solving and decision-making abilities
• Proficient in Microsoft Office and logistics systems
• Able to work at the Laem Chabang branch
• Japanese language skills.
• Benefit.
• Social insurance provided
• Overtime allowance
• Free lunch provided
• Transportation allowance
• Living allowance
• Perfect attendance allowance
• Language allowance
• Bonus
• Salary increase.
• Working Hour.
• 08:00 - 17:10.
• Holiday.
• Depend on shift
• There is night shift
• Approximately 6-8 days off per month (according to shift calendar).

ทักษะ:

Full Stack

ประเภทงาน:

งานประจำ

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• Join a team of talented engineers who are passionate about front-end development. Our team is dedicated to building cutting-edge web applications using Typescript, React, and Redux.
• As a Front-End Engineering Manager at Agoda, you will lead a team of talented engineers building scalable, high-performance web applications that power user experiences at global scale. You will work closely with product managers, designers, data scientists, and cross-functional engineering teams to develop user-facing applications and platforms that integrate AI capabilities into Agoda's products at global scale.
• Lead a team of engineers building scalable, reliable, and user-friendly web applications and product experiences.
• Drive the development of front-end and full-stack solutions across core product areas, including selected AI-enabled features and workflows.
• Collaborate with product, design, data, and engineering teams to deliver intuitive and impactful customer or internal user experiences.
• Shape architecture across areas such as state management, SSR, micro-frontends, and API integration.
• Ensure new features, including AI-assisted capabilities where relevant, are performant, maintainable, observable, and production-ready.
• Guide the team in designing interfaces and workflows that surface recommendations, automation, or intelligent product enhancements in a usable and reliable way.
• Improve application quality through engineering best practices including code reviews, testing, experimentation, and continuous delivery.
• Support integration with backend services through REST, GraphQL, WebSockets, and other service interfaces.
• Drive technical decisions around performance, reliability, monitoring, and maintainability in production.
• Mentor engineers and grow team capability in both modern web engineering and evolving product development practices.
• Bring strong experience leading teams building large-scale web applications with React, Angular, or Vue.
• Demonstrate solid hands-on expertise in JavaScript / TypeScript and front-end development.
• Apply strong knowledge of web performance optimization, scalability, and frontend best practices.
• Show experience integrating frontend applications with backend services through REST, GraphQL, or WebSockets.
• Drive strong technical and people leadership, with proven mentoring and coaching ability.
• Collaborate effectively with product, design, and engineering stakeholders.
• Contribute to architectural decisions across SSR, micro-frontends, and state management.
• Operate with a strong understanding of CI/CD, automated testing, and deployment for web applications.
• Communicate clearly and thrive in a fast-paced, collaborative environment.
• Bring exposure to full-stack development and backend technologies such as C#, Kotlin, or Scala.
• Demonstrate familiarity with Agile development methodologies.
• Show experience with mobile web, cross-platform frameworks, or cloud platforms.
• Apply experience with analytics, A/B testing, and SEO for large-scale web products.
• Demonstrate experience building customer-facing products in high-traffic or global-scale environments.
• bangkok.
• LI-Hybrid.
• Please review our Hiring Process Guidelines before your interview click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our.
• privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

English, Thai

ประเภทงาน:

งานประจำ

• The Condominium Property Manager is responsible for managing and maintaining the overall operations of a condominium community. This role involves coordinating property maintenance, financial management, and ensuring a positive living experience for residents.
• Prepare and manage the condominium association's budget.
• Collect monthly dues and assessments from residents.
• Pay bills, manage vendor contracts, and maintain financial records.
• Provide regular financial reports to the condominium board.
• Oversee the maintenance and repair of common areas, including landscaping, swimming pools, and parking facilities.
• Coordinate with contractors and vendors for necessary repairs and maintenance.
• Conduct regular property inspections to identify maintenance needs.
• Ensure compliance with building codes and regulations.
• Act as the main point of contact for residents regarding concerns, inquiries, and requests.
• Address resident complaints and work to resolve disputes among residents.
• Foster a sense of community and organize resident events or meetings.
• Maintain accurate records of all resident information, contracts, and correspondence.
• Prepare and distribute notices, newsletters, and communications to residents.
• Manage key access and security systems.
• Handle lease agreements, move-in/move-out procedures, and parking assignments.
• Collaborate with the condominium board and attend board meetings.
• Provide input and recommendations on policy changes and improvements.
• Assist in the development and implementation of community rules and regulations.
• Develop and implement emergency response plans and procedures.
• Be available to respond to emergencies and incidents outside of regular working hours.
• Thai Nationality Only.
• Bachelor's degree in property management, business administration, or a related field (preferred).
• Relevant property management experience, especially in condominiums or homeowners' associations.
• Strong knowledge of property management principles, laws, and regulations.
• Excellent communication with interpersonal skills.
• Proficiency in property management software and financial management tools.
• Ability to handle conflict resolution and problem-solving.
• Organized, detail-oriented, and able to multitask effectively.
• Availability for on-call responsibilities, including evenings and weekends.
• Excellent verbal and written communication skills in English and Thai.
• A condominium property manager plays a crucial role in ensuring the well-being and satisfaction of residents while maintaining the financial health and physical condition of the property. This job requires a combination of administrative, financial, and interpersonal skills to successfully manage a condominium community.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Business Development, Project Management, Recruitment, English, Thai

ประเภทงาน:

งานประจำ

• Focusing on business development to reach and develop relationships with high-value new clients across various industries.
• Advising clients on leasing as well as different JLL services and connecting clients with suitable business units.
• Advising clients on the best occupational strategy based on client's vision and business goals.
• Acting as a trusted advisor to C-suite and senior decision-makers on real estate portfolio optimization.
• Advising and representing landlords on leasing-related matters and connecting landlords to appropriate resources cross-departments.
• Advising occupiers on properties that suit their business needs and requirements.
• Handling and leading lease acquisitions, dispositions, and complex lease transactions throughout the entire project lifecycle.
• Developing and strengthening relationships with both landlords and occupiers through strategic networking and relationship management.
• Identifying and pursuing new business opportunities through proactive market engagement and leveraging existing networks.
• Contributing to team development, supporting junior team members in handling deals, professional development, etc.
• Collaborating cross-functionally with internal teams (Capital Markets, Project Management, Workplace Strategy) to deliver integrated client solutions.
• 5+ years of experience working in real estate (office property) either with office building developers/owners, or office leasing brokerage/consultancy.
• Or, 7+ years in B2B sales, business development, or client relationship management roles with proven ability to build and leverage networks at senior executive levels.
• Demonstrated success in business development and deal closing.
• Strong commercial acumen and ability to structure win-win solutions for clients.
• Pleasant personality, excellent communication skills, and compelling storytelling ability.
• Fluency in English and Thai required; additional languages a plus.
• Experience in retail leasing, workplace design, facilities management, or business consultancy will be a plus.
• On-site -Bangkok, THA.
• If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!.
• At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
• _JLL Privacy Notice_.
• Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
• For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
• For additional details please see our career site pages for each country.
• Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

ทักษะ:

Full Stack

ประเภทงาน:

งานประจำ

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• Join a team of talented engineers who are passionate about front-end development. Our team is dedicated to building cutting-edge web applications using Typescript, React, and Redux.
• As a Front-End Engineering Manager at Agoda, you will have the opportunity to lead a team of skilled engineers and drive the development of robust and scalable front-end solutions. You will collaborate with cross-functional teams, contribute to project requirements, and deliver high-quality user experiences.
• Mentor and guide engineers in utilizing Typescript, React, and Redux to build innovative front-end solutions.
• Collaborate closely with product managers, designers, and cross-functional teams to define project requirements.
• Provide technical leadership and foster a culture of continuous learning and growth within the team.
• Identify and resolve technical challenges, debug complex issues, and optimize performance.
• Stay updated with the latest front-end technologies and industry trends, driving innovation within the team.
• Solid experience in front-end development using Typescript, React, and Redux.
• Strong leadership and mentoring skills, with the ability to guide and inspire a team.
• Excellent collaboration and communication skills, working effectively with cross-functional teams.
• Exposure to full-stack projects and technologies such as C#, Kotlin, or Scala.
• Familiarity with Agile development methodologies.
• bangkok.
• LI-Hybrid.
• Please review our Hiring Process Guidelines before your interview click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our.
• privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

ประสบการณ์:

5 ปีขึ้นไป

ทักษะ:

Product Development

ประเภทงาน:

งานประจำ

• We are seeking a high-caliber professional to lead our Lending Product portfolio. This is a.
• growth-focused role.
• designed for a strategic thinker who can bridge the gap between financial structuring and market execution. We are looking for candidates who possess a unique blend of.
• Product Management.
• Business Development., or.
• Investment Banking.
• expertise to drive innovative lending solutions and scale our business.
• Design and structure complex lending products, including pricing models and collateral frameworks, to maximize profitability and market competitiveness.
• Identify new market opportunities and strategic partnerships to expand the customer base and drive "App-in" volume.
• Apply advanced financial analysis to assess the viability of product programs and monitor portfolio performance through data-driven insights.
• Act as a central point of contact between front-line sales (RM) and back-office credit/risk teams to ensure seamless deal execution and process efficiency.
• Bachelors or Masters Degree in Finance, Banking, Economics, or related fields.
• At least.
• 5 years of experience.
• Lending Product Development.
• within Banking or Non-bank sectors.
• Experience in deal structuring, valuation, or capital markets.
• Proven track record in strategic sales, partnership management, or identifying new revenue streams in the financial services industry.
• Strong ability in financial modeling, P&L management, and understanding of risk-weighted asset (RWA) concepts is highly desirable.
• Must have a "Hunter" mindset for growth combined with the ability to coach and align with Relationship Managers (RM).

ประเภทงาน:

งานประจำ

• Avani Pattaya Resort.
• At Avani, we're all about finding that perfect balance between cool and kind, design and function, service and privacy. We've built our hotels and resorts around this philosophy: vibrant social spaces that vibe with the day, stylish rooms that simply work, and honest, locally inspired food. We embrace an upbeat service culture that genuinely respects the art of hospitality.
• With a growing portfolio across Europe, the Middle East, Asia, Africa, and Australia ...
• To arrive at work on time in the uniform provided, ensuring a neat and tidy appearance, according to the associate handbook.
• To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other properties.
• To develop a close and harmonious working relationship with housekeeping and all hotel departments.
• Attend training and meetings as required.
• To anticipate guest needs and handle guest inquiries in a helpful and attentive manner.
• Have a complete knowledge of hotel policies and procedures.
• Report health, safety, and security hazards to the Assistant Manager-Front Office, and/or Manager on Duty.
• Ensure Front Desk is clean and tidy at all times.
• To perform greeting gesture using the 5/15 Rule.
• To use LEARN technique when appropriate (guest complaints) and to record the matter in the Guest Response Program.
• Suggest alternatives to meet customer needs in terms of product features and benefits.
• Offer information and services where appropriate.
• Thank customers and invite our guests to return.
• Monitor daily arrivals ensuring all requests are carried out wherever possible and all realistic expectations are met and ensure all reservations are honored.
• Complete all shift duties as outlined on shift check list prior to the end of shift. Handle reservation calls after hours, ensuring guest needs are met, in a helpful efficient manner, input into the system as per procedure.
• Convert 'house guests' foreign currency to local currency, record and count accurately and efficiently.
• Ensure credit policy is adhered to at all times, any variance reported to the manager on duty immediately.
• Ensure float is maintained at a constant level as issued by accounts.
• Carry out requests as directed by hotel management.
• Issue safety deposit boxes to hotel guests ensuring access and release forms are completed per hotel procedures.
• Receive, handle and relaying of messages, mail, voice mail and faxes in an efficient, timely manner as per hotel policy.
• Not the right fit? Set up email alerts as new job postings become available that meet your interest!.

ทักษะ:

Quality Assurance, Recruitment, Automation, Payroll, YouTube

ประเภทงาน:

งานประจำ

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive.
• Within the People Team, the.
• People Experience and Services.
• function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it.
• At the center of this model sits.
• People Services & Help Desk.
• Agoda's front door for People support supported by specialist service teams such as.
• People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.
• Opportunity.
• We are looking for an.
• Associate Director, Head of People Services & Help Desk.
• to lead Agoda's employee-facing People service delivery model across.
• People Help Desk / Tier 1 support.
• Tier 0 / self-service foundations., and.
• Global People Relations Services.
• This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention.
• People Help Desk / Tier 1 services.
• Tier 0 / self-service and knowledge foundations.
• Global People Relations Services., including case governance and specialist support for complex employee relations matters.
• You will own the effectiveness of Agoda's People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance.
• This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.
• This position is based in.
• Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are.
• not open to remote work.
• or the possibility of being based in other locations.
• Lead Agoda's People Services front door and employee support model.
• Lead Agoda's employee-facing People Services model across.
• Tier 1 Help Desk support.
• Tier 0 self-service., and the interface into specialist support teams.
• Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience.
• Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution.
• Ensure Agoda's People support model scales effectively with organizational growth, complexity, and global reach.
• Lead the People Services & Help Desk team.
• Lead, manage, and develop the.
• People Services & Help Desk.
• team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support.
• Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling.
• Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism.
• Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives.
• Lead Global People Relations Services.
• Lead the.
• Global People Relations Services.
• team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change.
• Ensure clear service ownership, escalation pathways, and governance across People Relations case handling.
• Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements.
• Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team.
• Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices.
• Own the operating interfaces across Tier 1, People Relations, and specialist teams.
• Serve as the senior operational owner for how work flows between.
• Help Desk / Tier 1.
• People Relations Services., and other Tier 2 / specialist teams across the People organization.
• Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways.
• Ensure employees and managers experience a joined-up service model even when multiple People teams are involved.
• Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams.
• Build Tier 0 / self-service and knowledge management foundations.
• Develop and execute Agoda's roadmap for.
• Tier 0 / self-service., moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries.
• Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials.
• Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content.
• Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement.
• Enable digital, conversational, and AI-supported service delivery.
• Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management.
• Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support.
• Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions.
• Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels.
• Drive operational excellence and continuous improvement.
• Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection.
• Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting.
• Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences.
• Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations.
• Lead through insight, stakeholder partnership, and change.
• Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities.
• Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities.
• Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services.
• Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function.
• What you'll need to succeed.
• Bachelor's degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus.
• Typically,.
• 10+ years.
• of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience.
• Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment.
• Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience.
• Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management.
• Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency.
• Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design.
• Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools.
• Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making.
• Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners.
• Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture.
• Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale.
• It's great if you also have.
• Experience in a global or regional.
• HR shared services / People services.
• environment.
• Experience leading both broad employee support teams and specialist employee relations or case management teams.
• Experience in knowledge management, service content strategy, and self-service adoption.
• Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments.
• Experience improving employee experience through service redesign, process simplification, or digital product thinking.
• Experience in a high-growth tech, internet, or digital business.
• Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments.
• Why this role matters.
• This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence.
• As.
• Associate Director, Head of People Services & Help Desk., you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally.
• PeopleServices.
• Please review our Hiring Process Guidelines before your interview click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our.
• privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

ทักษะ:

Quality Assurance, Recruitment, Automation, Payroll, YouTube

ประเภทงาน:

งานประจำ

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive.
• Within the People Team, the.
• People Experience and Services.
• function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it.
• At the center of this model sits.
• People Services & Help Desk.
• Agoda's front door for People support supported by specialist service teams such as.
• People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.
• Opportunity.
• We are looking for an.
• Associate Director, Head of People Services & Help Desk.
• to lead Agoda's employee-facing People service delivery model across.
• People Help Desk / Tier 1 support.
• Tier 0 / self-service foundations., and.
• Global People Relations Services.
• This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention.
• People Help Desk / Tier 1 services.
• Tier 0 / self-service and knowledge foundations.
• Global People Relations Services., including case governance and specialist support for complex employee relations matters.
• You will own the effectiveness of Agoda's People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance.
• This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.
• This position is based in.
• Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are.
• not open to remote work.
• or the possibility of being based in other locations.
• Lead Agoda's People Services front door and employee support model.
• Lead Agoda's employee-facing People Services model across.
• Tier 1 Help Desk support.
• Tier 0 self-service., and the interface into specialist support teams.
• Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience.
• Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution.
• Ensure Agoda's People support model scales effectively with organizational growth, complexity, and global reach.
• Lead the People Services & Help Desk team.
• Lead, manage, and develop the.
• People Services & Help Desk.
• team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support.
• Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling.
• Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism.
• Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives.
• Lead Global People Relations Services.
• Lead the.
• Global People Relations Services.
• team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change.
• Ensure clear service ownership, escalation pathways, and governance across People Relations case handling.
• Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements.
• Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team.
• Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices.
• Own the operating interfaces across Tier 1, People Relations, and specialist teams.
• Serve as the senior operational owner for how work flows between.
• Help Desk / Tier 1.
• People Relations Services., and other Tier 2 / specialist teams across the People organization.
• Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways.
• Ensure employees and managers experience a joined-up service model even when multiple People teams are involved.
• Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams.
• Build Tier 0 / self-service and knowledge management foundations.
• Develop and execute Agoda's roadmap for.
• Tier 0 / self-service., moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries.
• Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials.
• Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content.
• Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement.
• Enable digital, conversational, and AI-supported service delivery.
• Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management.
• Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support.
• Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions.
• Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels.
• Drive operational excellence and continuous improvement.
• Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection.
• Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting.
• Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences.
• Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations.
• Lead through insight, stakeholder partnership, and change.
• Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities.
• Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities.
• Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services.
• Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function.
• What you'll need to succeed.
• Bachelor's degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus.
• Typically,.
• 10+ years.
• of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience.
• Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment.
• Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience.
• Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management.
• Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency.
• Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design.
• Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools.
• Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making.
• Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners.
• Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture.
• Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale.
• It's great if you also have.
• Experience in a global or regional.
• HR shared services / People services.
• environment.
• Experience leading both broad employee support teams and specialist employee relations or case management teams.
• Experience in knowledge management, service content strategy, and self-service adoption.
• Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments.
• Experience improving employee experience through service redesign, process simplification, or digital product thinking.
• Experience in a high-growth tech, internet, or digital business.
• Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments.
• Why this role matters.
• This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence.
• As.
• Associate Director, Head of People Services & Help Desk., you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally.
• PeopleServices.
• Please review our Hiring Process Guidelines before your interview click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our.
• privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

ทักษะ:

Quality Assurance, Recruitment, Automation, Payroll, YouTube

ประเภทงาน:

งานประจำ

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive.
• Within the People Team, the.
• People Experience and Services.
• function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it.
• At the center of this model sits.
• People Services & Help Desk.
• Agoda's front door for People support supported by specialist service teams such as.
• People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.
• Opportunity.
• We are looking for an.
• Associate Director, Head of People Services & Help Desk.
• to lead Agoda's employee-facing People service delivery model across.
• People Help Desk / Tier 1 support.
• Tier 0 / self-service foundations., and.
• Global People Relations Services.
• This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention.
• People Help Desk / Tier 1 services.
• Tier 0 / self-service and knowledge foundations.
• Global People Relations Services., including case governance and specialist support for complex employee relations matters.
• You will own the effectiveness of Agoda's People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance.
• This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.
• This position is based in.
• Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are.
• not open to remote work.
• or the possibility of being based in other locations.
• Lead Agoda's People Services front door and employee support model.
• Lead Agoda's employee-facing People Services model across.
• Tier 1 Help Desk support.
• Tier 0 self-service., and the interface into specialist support teams.
• Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience.
• Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution.
• Ensure Agoda's People support model scales effectively with organizational growth, complexity, and global reach.
• Lead the People Services & Help Desk team.
• Lead, manage, and develop the.
• People Services & Help Desk.
• team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support.
• Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling.
• Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism.
• Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives.
• Lead Global People Relations Services.
• Lead the.
• Global People Relations Services.
• team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change.
• Ensure clear service ownership, escalation pathways, and governance across People Relations case handling.
• Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements.
• Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team.
• Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices.
• Own the operating interfaces across Tier 1, People Relations, and specialist teams.
• Serve as the senior operational owner for how work flows between.
• Help Desk / Tier 1.
• People Relations Services., and other Tier 2 / specialist teams across the People organization.
• Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways.
• Ensure employees and managers experience a joined-up service model even when multiple People teams are involved.
• Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams.
• Build Tier 0 / self-service and knowledge management foundations.
• Develop and execute Agoda's roadmap for.
• Tier 0 / self-service., moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries.
• Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials.
• Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content.
• Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement.
• Enable digital, conversational, and AI-supported service delivery.
• Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management.
• Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support.
• Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions.
• Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels.
• Drive operational excellence and continuous improvement.
• Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection.
• Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting.
• Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences.
• Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations.
• Lead through insight, stakeholder partnership, and change.
• Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities.
• Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities.
• Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services.
• Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function.
• What you'll need to succeed.
• Bachelor's degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus.
• Typically,.
• 10+ years.
• of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience.
• Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment.
• Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience.
• Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management.
• Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency.
• Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design.
• Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools.
• Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making.
• Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners.
• Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture.
• Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale.
• It's great if you also have.
• Experience in a global or regional.
• HR shared services / People services.
• environment.
• Experience leading both broad employee support teams and specialist employee relations or case management teams.
• Experience in knowledge management, service content strategy, and self-service adoption.
• Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments.
• Experience improving employee experience through service redesign, process simplification, or digital product thinking.
• Experience in a high-growth tech, internet, or digital business.
• Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments.
• Why this role matters.
• This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence.
• As.
• Associate Director, Head of People Services & Help Desk., you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally.
• PeopleServices.
• Please review our Hiring Process Guidelines before your interview click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our.
• privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

ประสบการณ์:

8 ปีขึ้นไป

ทักษะ:

Project Management, Recruitment, Thai

ประเภทงาน:

งานประจำ

• Support the development and execution of Commercial Banking business strategies, including portfolio transformation and industry-focused growth initiatives.
• Translate strategic priorities into actionable plans, milestones, and measurable business outcomes.
• Monitor progress of key strategic initiatives and provide updates to management.
• Identify implementation gaps, risks, and areas requiring intervention to ensure successful delivery of business objectives.
• Process Improvement and Operational Efficiency.
• Review and identify opportunities to streamline internal processes and improve workflow efficiency across Commercial Banking.
• Coordinate with business, operations, risk, and support teams to reduce operational bottlenecks and improve turnaround times.
• Drive process standardization and implementation of best practices to enhance productivity and client experience.
• Support business transformation initiatives to improve operational effectiveness and scalability.
• AML and Governance Uplift.
• Partner closely with Relationship Managers (RMs), BRCM, AML, Compliance, and relevant stakeholders to ensure consistent application of AML standards and governance practices.
• Facilitate effective coordination across teams to ensure timely identification, escalation, and resolution of AML-related matters.
• Support the implementation and continuous enhancement of governance frameworks, policies, and controls in accordance with regulatory and Group requirements.
• Promote awareness and adherence to AML, risk, and governance expectations through regular engagement with stakeholders.
• Monitor governance-related metrics and key risk indicators, highlighting areas requiring strengthening or corrective actions.
• Bachelor's or Master's Degree in Business Administration, Finance, Economics, Banking, or related degree.
• Minimum 8-12 years of experience in Commercial Banking, Corporate Banking, Business Banking, Strategy, Business Management, or related functions.
• Prior experience as a Relationship Manager (RM) in Commercial Banking or Corporate Banking is highly preferred.
• Strong knowledge of banking regulations, AML requirements, and governance frameworks.
• Proven ability to work across multiple stakeholders, including Front Office, Credit, Operations, Risk, Compliance, and Senior Management.
• Strong analytical, problem-solving, project management, and execution capabilities.
• Excellent communication, stakeholder management, and presentation skills.
• Ability to drive change initiatives and influence cross-functional teams in a matrix environment.
• Remark: The Bank requires the checking and collection of criminal records for candidates of this position in order to verify qualifications and/or disqualifications for the job position in accordance with the Bank's policy.
• Additional Requirements.
• Develop, Engage, Execute, Strategise.
• Be a Part of the UOB Family.
• UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.
• Apply now and make a Difference.

ทักษะ:

Budgeting

ประเภทงาน:

งานประจำ

• ควบคุมและตรวจสอบความถูกต้องของตัวเลข (Data Accuracy Control - Front & Back Office).
• ตรวจสอบความถูกต้องของข้อมูลการขายจากทุกช่องทาง (Modern Trade, Traditional Trade, E-Commerce) ให้ตรงกับข้อมูลบัญชีและคลังสินค้า.
• กระทบยอด (Reconcile) ข้อมูลระหว่างระบบขาย (Front-end) กับระบบบัญชี (Back-end) เป็นประจำ.
• ตรวจสอบเอกสารทางบัญชี ใบกำกับภาษี ใบลดหนี้/เพิ่มหนี้ ให้ถูกต้องตามมาตรฐานบัญชีและกฎหมายภาษี.
• ควบคุมคุณภาพของข้อมูลที่ป้อนเข้าระบบจากทุกแผนกที่เกี่ยวข้อง.
• จัดทำและนำเสนอรายงานทางการเงินประจำเดือน/ไตรมาส/ปี ให้ผู้บริหารอย่างถูกต้องและตรงเวลา.
• บริหารกระแสเงินสด และควบคุม AP/AR (Cashflow, AP & AR Management).
• จัดทำและติดตาม Cashflow Forecast ทั้งระยะสั้นและระยะยาว.
• ควบคุมการรับ-จ่ายเงินให้สอดคล้องกับสภาพคล่องของบริษัท.
• บริหารบัญชีลูกหนี้ (AR) ติดตามการชำระเงินจากคู่ค้า Modern Trade/Traditional Trade/E-Commerce ให้เป็นไปตามเครดิตเทอม ลด Bad Debt.
• บริหารบัญชีเจ้าหนี้ (AP) วางแผนการจ่ายเงินให้ Supplier/Vendor ให้สอดคล้องกับกระแสเงินสด.
• วิเคราะห์และแก้ไขปัญหาสภาพคล่องล่วงหน้า พร้อมเสนอแนวทางบริหารความเสี่ยงทางการเงิน.
• ประสานงานกับธนาคาร สถาบันการเงิน กรณีต้องใช้วงเงินสินเชื่อ/Trade Finance.
• จัดทำและวิเคราะห์งบกำไรขาดทุน (P&L by Channel & by Product).
• จัดทำ P&L แยกตามช่องทางการขาย (Modern Trade, Traditional Trade, E-Commerce) เพื่อวิเคราะห์ความสามารถในการทำกำไรของแต่ละช่องทาง.
• จัดทำ P&L แยกตามสินค้า/กลุ่มสินค้า (SKU/Brand) เพื่อวิเคราะห์ Margin และ Contribution ของแต่ละสินค้า.
• วิเคราะห์ต้นทุนขาย ค่าใช้จ่ายทางการตลาด (Trade Spend, Promotion, Commission) ที่ส่งผลต่อกำไรของแต่ละช่องทาง/สินค้า.
• นำเสนอ Insight และข้อเสนอแนะเชิงกลยุทธ์ต่อผู้บริหารเพื่อปรับปรุงความสามารถในการทำกำไร.
• ควบคุมสต็อกสินค้า (Stock Control).
• ควบคุมและตรวจสอบความถูกต้องของสต็อกสินค้าระหว่างระบบบัญชีและคลังสินค้า (Physical).
• กำกับดูแลการตรวจนับสต็อกประจำงวด (Stock Count/Cycle Count) ร่วมกับฝ่าย Warehouse.
• ควบคุมและวิเคราะห์สินค้าเสื่อมสภาพ/หมดอายุ/Slow Moving (Aging, Obsolete, Near Expiry) พร้อมเสนอแนวทางบริหารจัดการ.
• ตรวจสอบมูลค่าสต็อกคงเหลือ (Inventory Valuation) ให้ถูกต้องตามมาตรฐานบัญชี.
• ควบคุมต้นทุนที่เกี่ยวข้องกับคลังสินค้า เช่น ค่าจัดเก็บ ค่าขนส่ง ให้เป็นไปตามงบประมาณ.
• ควบคุมงบประมาณ (Budget Control).
• จัดทำงบประมาณประจำปีร่วมกับทุกแผนก (Marketing, Sales, E-Commerce, Warehouse, HR, Admin).
• ติดตามและควบคุมการใช้งบประมาณของแต่ละแผนกให้เป็นไปตามที่กำหนด (Budget vs. Actual).
• วิเคราะห์ความแตกต่างระหว่างงบประมาณและผลการดำเนินงานจริง (Variance Analysis) พร้อมรายงานสาเหตุและแนวทางแก้ไข.
• อนุมัติ/พิจารณาคำขอใช้จ่ายที่นอกเหนือจากงบประมาณที่ตั้งไว้ ตามอำนาจที่ได้รับมอบหมาย.
• ให้คำปรึกษาด้านการเงินแก่หัวหน้าแผนกต่างๆ ในการวางแผนและควบคุมงบประมาณ.
• ปริญญาตรีขึ้นไป สาขาบัญชี/การเงิน หรือสาขาที่เกี่ยวข้อง.
• ประสบการณ์ 5-10 ปีด้านบัญชี-การเงิน โดยมีประสบการณ์ระดับบริหาร (Manager/Controller) อย่างน้อย 3-5 ปี.
• มีประสบการณ์ในธุรกิจ FMCG/Consumer Products/เครื่องสำอาง จะได้รับการพิจารณาเป็นพิเศษ.
• มีความเข้าใจธุรกิจ Multi-channel (Modern Trade, Traditional Trade, E-Commerce).
• มีทักษะการวิเคราะห์ P&L, Cashflow, Budgeting ในระดับสูง.
• มีความเป็นผู้นำ สามารถประสานงานข้ามสายงานได้ดี.
• มีความรู้ด้านมาตรฐานบัญชี ภาษีอากร และกฎหมายที่เกี่ยวข้อง.
• ใช้โปรแกรม Advanced Excel.