เงื่อนไขการค้นหา

ทักษะ:

Usability Testing

ประเภทงาน:

งานประจำ

• Governs all designs and direction to ensure intuitive & innovative solution and drive consistency following established design principles, guidelines & patterns for all Krungsri Mobile app s squads.
• Leads and executes experience activities, results and artifacts, including customer journey maps and personas, empathy maps, service design blueprints, content strategy, information architectures, experience ecosystem maps, storyboards, and aspirational experience narratives.
• Team up with User Researchers and CX to maintain consistency for all Krungsri s touchpoints.
• Assesses and optimizes the performance of new and existing features by conducting/participating usability testing and interpreting analytic data.
• Identify emerging opportunities for improving the user experience of core journeys in the mobile app.
• Identify the root causes of wider customer experience issues and help teams tackle them.
• Using your holistic view of the whole application to bridges between different parts of the sub-module on Application to create seamless experience for the customer.
• Apply now if you have these advantages.
• Bachelor's degree in marketing, communications, advertising, Business management, Business Administration, or in a related field preferred.
• At least 5 years' experience as a customer experience specialist, or a similar customer support role on the Mobile application. (Need to deliver in HTML, frontend format).
• Mobile Banking experience is a must **.
• Extensive experience in gathering and interpreting customer experience information.
• Solid knowledge of online customer engagement platforms and channels.
• Great organizational and time management abilities.
• Superb communication, collaboration, and problem-solving skill.
• Why join Krungsri?.
• As a part of MUFG (Mitsubishi UFJ Financial Group), we a truly a global bank with networks all over the world.
• We offer a striking work-life balance culture with hybrid work policies (2 days in office per week).
• Unbelievable benefits such as attractive bonuses and many more..
• Apply now before this role is close. **.
• FB: Krungsri Career(http://bit.ly/FacebookKrungsriCareer [link removed]).
• LINE: Krungsri Career (http://bit.ly/LineKrungsriCareer [link removed]).
• Talent Acquisition Department
• Bank of Ayudhya Public Company Limited
• 1222 Rama III Rd., Bangpongpang, Yannawa, Bangkok 10120.
• หมายเหตุ ธนาคารมีความจำเป็นและจะมีขั้นตอนการตรวจสอบข้อมูลส่วนบุคคลเกี่ยวกับประวัติอาชญากรรมของผู้สมัคร ก่อนที่ผู้สมัครจะได้รับการพิจารณาเข้าร่วมงานกับธนาคารกรุงศรีฯ.
• Remark: The bank needs to and will have a process for verifying personal information related to the criminal history of applicants before they are considered for employment with the bank..
• Applicants can read the Personal Data Protection Announcement of the Bank's Human Resources Function by typing the link from the image that stated below.
• EN (https://krungsri.com/b/privacynoticeen).
• ผู้สมัครสามารถอ่านประกาศการคุ้มครองข้อมูลส่วนบุคคลส่วนงานทรัพยากรบุคคลของธนาคารได้โดยการพิมพ์ลิงค์จากรูปภาพที่ปรากฎด้านล่าง.
• ภาษาไทย (https://krungsri.com/b/privacynoticeth).

ประสบการณ์:

3 ปีขึ้นไป

ทักษะ:

Research

ประเภทงาน:

งานประจำ

• Partner with product and business teams to research, design, and prototype new user experiences.
• Create digital solutions that address customer needs and achieve business objectives.
• Perform user research to understand user needs and validate proposed solutions.
• Participate in internal projects to improve the effectiveness and efficiency of the UX design team.
• Thai citizens (fluent Thai speaker) only.
• 3+ years of product design experience, with an emphasis on mobile UX design.
• Portfolio available demonstrating a history of delivering quality products, your roles and responsibilities, and the design processes used.
• An understanding of user-centric principles, human-computer interaction, psychology, and usability.
• A talent for articulating ideas and presenting your work.
• Fluency with industry-standard design tools (We use Figma).
• Experience mentoring and upskilling other designers.
• Very comfortable with speaking up, asking questions, and receiving feedback.
• Experience using Design Thinking (or similar design methodology) preferred.
• Able to handle multiple projects and tasks simultaneously.

ทักษะ:

Research, Usability Testing, Product Development

ประเภทงาน:

งานประจำ

• Create clear, simple, consistent and effective microcopy throughout Makro digital products. Champion the role of language in product.
• Be ownership to create and develop content strategy, direction and tone of voice for our digital product with the right writing format and content style guide/design system.
• Manages inputs from various sources (i.e. customer interviews, surveys etc.) and then turn it into actionable items to improve content design.
• Can derive meaningful insights and implications based on data, and share with relevant departments through workshops, reports and research repository.
• Collaborate with Product, Research, Creative, Campaign, Marketing, and agency teams to ensure content enhances usability, reflects the brand, and remains consistent throughout the user journey.
• Be able to understand complex challenges, requirements and also user s needs then turn into content design strategies and actionable plans.
• Can plan, manage, maintain and run concept/usability testing to iteratively validate and improve content design.
• Have proven record experience in writing content, creative content design, long/short from content creation supporting product development and marketing team.
• Proficient understanding of content design strategy, tone of voice guidelines, and building UX writing system. Able to plan and execute content writing and strategy across the design process.
• Strong content-making, proofreading, editing, both online and offline.
• Creative problem solving and analytical thinking.
• Strong communication skills with ability to articulate the value of a design choice to users and non-designer stakeholders.
• Able to plan, conduct, and synthesize user research is a plus.
• Retail knowledge and enthusiasm is a plus.