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อัพโหลดเรซูเม่ของคุณ AI ของเราจะวิเคราะห์และแนะนำตำแหน่งงานที่ดีที่สุดให้คุณ
ทักษะ:
Usability Testing, Product Design, Sketch
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Map end-to-end customer journeys, identifying touchpoints and gaps in the experience.
- Use journey maps to highlight opportunities for improvement.
- Design detailed service blueprints, showcasing the interaction between customers, employees, and technology.
- Optimize operational processes to enhance the service delivery.
- Create wireframes, prototypes, and user flows for digital products.
- Design user interfaces and crafting intuitive interactions.
- Ensure designs are accessible, inclusive, and responsive across devices.
- Conduct user interviews, surveys, and usability testing to gather insights.
- Analyze user behavior, needs, and pain points to inform design decisions.
- Plan and execute A/B testing, usability sessions, and analytics reviews.
- Iterate on designs based on data-driven feedback and user input.
- Facilitate workshops with stakeholders to co-create solutions.
- Work with cross-functional teams, including PO, PM, Developer, Marketing, Sales, and Customer support, to align on service objectives and Design..
- Customer insight reports and recommend action items.
- User personas, journey maps, and empathy maps.
- Wireframes and high-fidelity prototypes.
- Service blueprints.
- Bachelor s or Master s degree in Product Design, Human-Computer Interaction (HCI), Psychology, or related fields. Business Administration or Marketing (with experience in customer-centric roles)..
- Design Thinking Tools & Technique.
- Proficiency in design tools like Figma, Sketch, Adobe Creative Suite, and prototyping tools.
- Familiarity with usability testing platforms and service design methodologies..
- Strong problem-solving and critical thinking.
- Excellent communication and storytelling skills to convey ideas effectively.
- Collaborative mindset with the ability to work across departments and levels..
- 2+ years of professional experience in UX design, service design, or related roles.
- Experience in any industry, financial services as a plus.
- A diverse portfolio showcasing successful UX and service design projects.
- Examples of user journey maps, wireframes, prototypes, and service blueprints.
- Proven ability to work with cross-functional teams, including developers, marketers, and customer support.
- Evidence of staying current with UX and service design trends through conferences, webinars, or personal projects..
- Applicants can read the Personal Data Protection Announcement of the Bank's Human Resources Function by typing the link from the image that stated below.
- (https://krungsri.com/b/privacynoticeen).
- Remark: The bank needs to and will have a process for verifying personal information related to the criminal history of applicants before they are considered for employment with the bank.
- Only shortlisted candidates will be contacted".
- FB: Krungsri Career.
- LINE: Krungsri Career..
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ประสบการณ์:
3 ปีขึ้นไป
ทักษะ:
Research
ประเภทงาน:
งานประจำ
เงินเดือน:
สามารถต่อรองได้
- Partner with product and business teams to research, design, and prototype new user experiences.
- Create digital solutions that address customer needs and achieve business objectives.
- Perform user research to understand user needs and validate proposed solutions.
- Participate in internal projects to improve the effectiveness and efficiency of the UX design team.
- Thai citizens (fluent Thai speaker) only.
- 3+ years of product design experience, with an emphasis on mobile UX design.
- Portfolio available demonstrating a history of delivering quality products, your roles and responsibilities, and the design processes used.
- An understanding of user-centric principles, human-computer interaction, psychology, and usability.
- A talent for articulating ideas and presenting your work.
- Fluency with industry-standard design tools (We use Figma).
- Experience mentoring and upskilling other designers.
- Very comfortable with speaking up, asking questions, and receiving feedback.
- Experience using Design Thinking (or similar design methodology) preferred.
- Able to handle multiple projects and tasks simultaneously.
1 วันที่ผ่านมา
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