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• Do you want to contribute to the future of
• healthcare? As Siemens Healthineers values those who dedicate their energy and
• passion to this cause, our companys name is dedicated to our employees. Its
• their pioneering spirit, blended with our long history of engineering in the
• ever evolving healthcare industry that truly makes us unique as an employer.We offer you a
• flexible and dynamic environment and the space to stretch beyond your comfort
• zone in order to grow both personally and professionally. Sound interesting? Then come in and join our global team as Customer Service (CS) Partner Manager to implement Service & Customer Support
• strategies and processes which optimize service levels with Siemens Healthineers
• and Customer Service division. Partners via best practice and within budget
• targets.Your mission and responsibilities:CS Partner
• Management:You will apply the
• global CS Partner Management principles in the establishment and implementation
• of Partner contracts, using available contract templates. Control compliance to
• the same and comply to Siemens Healthineers Service Branding requirements.Certification:You will implement
• and operate a consistent and continuous Service Certification program using Siemens
• Healthineers Service Excellence Guidelines across all Service Partners.People Development
• in Partners:You will facilitate
• proper leadership and management of the team of Field Service Engineers and Field
• Application Specialists within Partner Organizations. Be a Service Management Consultant
• to the Partners, provide guidance for the selection/ recruitment/ coaching of
• key people.Sales Support:You will ensure
• extensive sales support to the local sales organization/ modality managerYou will ensure
• technical collaboration and knowledge transfer during sales offers and projectsService Partner
• Systems & Tools:You will assure
• the rollout of Siemens Healthineers Partner systems and tools by Business
• Partners to be fully establish Service Transparency (Installed Base, Service
• KPIs, Notifications, PMs, etc.) for each of the appointed Business Partners.Service Customer
• Satisfaction:You will drive and
• maximize Service Customer Satisfaction through Service Delivery with full or partial
• contribution of a Service Partner.Registration of
• Service Partners:You will ensure
• proper registration and maintenance of Service Partners within the registration
• tool, especially regarding assigning appropriate authorization.Budget:You will manage
• business success by setting up budgets using appropriate service partner
• models.You will report
• business success in terms of revenue and gross margin on a frequent basis.To find out more about the specific business, have
• a look at qualifications and experiences:You hold a successfully completed Degree in technical,
• management and/or commerce discipline; technical understanding a pre-requisiteYou have at least 5 years of professional experience
• in a service business in the Healthcare industryYou have experience in managing,
• leading and motivating teams and individualsYou have experience dealing with
• customers complaintsYour personality and skills:You enjoy working in a team environment, sensitive to cultural
• diversity and language levelYou have the ability to interact with
• and network with Senior ExecutivesYou have the ability to prioritize work
• taking into account a complex matrix of inputsYou are proficient in Thai and English
• both written and spokenBeing
• part of our team:Siemens
• Healthineers is a leading global medical technology company. More than
• 48,000 dedicated colleagues in over 70 countries are driven to shape the future
• of healthcare. An estimated 5 million patients across the globe benefit every
• day from our innovative technologies and services in the areas of
• diagnostic and therapeutic imaging, laboratory diagnostics and molecular
• medicine, as well as digital health and enterprise services.Your
• cultural fit:Our unique team
• spirit arises from embracing different perspectives, open debate, and the will
• to challenge conventions. Change is a constant aspect of our work. We aspire to
• lead the change in our industry rather than just react to it. Thats why we want
• you to seek, implement and celebrate your best ideas.To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not
• forward resumes to our jobs alias, employees or any other company location.
• Siemens Healthineers is not responsible for any fees related to unsolicited
• resumes.Organization: Siemens HealthineersCompany: Siemens Healthcare LimitedExperience Level: Experienced ProfessionalJob Type: Full-time

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