เงื่อนไขการค้นหา

ทักษะ:

Network Infrastructure, VoIP, Compliance, English

ประเภทงาน:

งานประจำ

• Morning Shift: 06:00 AM - 03:00 PM.
• Afternoon Shift: 03:00 PM - 11:00 PM.
• Shift schedules are assigned on a rotational basis and may include weekends and public holidays. Shift allowances and benefits apply in accordance with company policy.
• WHAT YOU'LL DOProvide technical support for workstations, servers, network infrastructure, VoIP/voice systems, and mobile devices.
• Handle service requests including workstation setup, hardware upgrades, data backups, system monitoring, and break-fix activities.
• Support and troubleshoot Active Directory, network connectivity, VoIP/phone systems, and perform preventive maintenance tasks.
• Coordinate hardware repairs and manage vendor engagements to ensure timely resolution of issues.
• Escalate unresolved incidents appropriately and collaborate with internal IT teams and third-party service providers.
• Ensure endpoint security compliance, including patch management and configuration standards.
• Participate in process improvement initiatives and, when required, serve as a dedicated on-site support engineer for specific accounts or projects.
• Bachelor's degree in Electronics & Communications Engineering (ECE), Computer Engineering, Electrical Engineering, Computer Science, Information Technology, or a related field.
• Experience & Technical Skills.
• Experience in IT support or a related technical role; fresh graduates with strong foundational skills are welcome to apply.
• Proficiency in troubleshooting workstations, servers, networking equipment, and voice/VoIP systems.
• Hands-on experience with PC hardware, peripheral devices, and operating system configurations.
• Good English communication skills both written and verbal.
• Knowledge & Standards.
• Familiarity with IT Service Management (ITSM) principles and frameworks.
• Understanding of international IT standards including ISO 20000 (IT Service Management), ISO 27001 (Information Security), and ISO 22301 (Business Continuity).
• Certifications (Advantage).
• CompTIA A+.
• ITIL Foundation.
• MCSA / MCSE / MCDST (Microsoft Certified Solutions Associate/Expert/Desktop Support Technician).