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Experience:

5 years required

Skills:

Leadership Skill

Job type:

Full-time

• Lead the design and execution of comprehensive learning and development strategies that support business objectives, brand standards, and operational excellence.
• Develop competency frameworks, career development pathways, and succession-focused learning journeys across all operational levels.
• Establish and continuously enhance training systems, ensuring consistency, scalability, and measurable business impact.
• Design and facilitate world-class Luxury Hospitality, Fine Dining Service, and Guest Experience programs.
• Operational Excellence & Service Standards.
• Drive operational consistency and service excellence across all restaurant locations through structured audits, coaching, and performance improvement initiatives.
• Evaluate operational gaps and implement sustainable solutions to elevate service quality and execution standards.
• Develop and maintain SOPs, Sequence of Service, and signature service rituals that reinforce the brand's premium positioning.
• Lead training and operational readiness programs for new restaurant openings and business expansion projects.
• Leadership & Talent Development.
• Partner with operational leaders to develop high-performing Restaurant Managers, Supervisors, and service teams.
• Establish a robust Train-the-Trainer framework to ensure effective knowledge transfer and training sustainability.
• Strengthen leadership capabilities, coaching culture, and service mindset across the organization.
• Support talent identification, succession planning, and future leadership development initiatives.
• Guest Experience & Hospitality Culture.
• Champion a culture of exceptional hospitality that reflects luxury dining and premium guest experience standards.
• Develop Emotional Hospitality and Personalized Service capabilities to create memorable guest experiences.
• Analyze guest feedback, service trends, and customer insights to drive continuous improvement.
• Design and implement effective service recovery frameworks aligned with luxury hospitality expectations.
• Performance Management & Business Impact.
• Establish training KPIs, performance metrics, and evaluation frameworks to measure learning effectiveness and operational outcomes.
• Monitor service performance, productivity, and team capability development through data-driven analysis.
• Prepare strategic reports, insights, and recommendations for senior leadership to support organizational growth and operational excellence.
• Ensure all learning initiatives contribute to measurable improvements in guest satisfaction, employee performance, and business results.
• Bachelor's degree or higher in Hospitality Management, Hotel Management, Human Resource Development (HRD), Business Administration, or a related field.
• Minimum 8 years of experience in the Hospitality, Restaurant, or Fine Dining industry.
• Proven experience in Training & Development and/or Restaurant Operations.
• Experience managing teams across multiple branches or locations will be an advantage.
• Prior experience in a Michelin-starred restaurant, luxury hotel, or premium dining establishment will be highly preferred.

Experience:

2 years required

Skills:

English

Job type:

Full-time

• Lead and manage the Learning & Development function, including supervising the team and ensuring effective delivery of training programs in line with approved plans and budgets.
• Identify, analyze, and consolidate organizational training and development needs in collaboration with business units and department heads.
• Develop and manage the Annual Corporate Training and Development Program aligned with organizational strategy and operational requirements.
• Design, develop, and oversee training and development programs through both online and offline learning channels, including acting as an in-house trainer for assigned programs.
• Coordinate with internal and external stakeholders to ensure smooth implementation of training and development activities according to operational schedules.
• Monitor, evaluate, and report training effectiveness through pre- and post-training assessments for management and relevant stakeholders.
• Promote organizational culture, core values, and Kaizen mindset through learning initiatives and departmental activities.
• Coordinate and liaise with TFSC and relevant parties on HRD-related matters and requests.
• Bachelor's degree in human resources, Organization Development, Education, Business Administration, Social Sciences, or related fields / Master's degree is an advantage.
• Minimum 5 years of experience in Human Resource Development (HRD) or Learning & Development.
• Strong knowledge and hands-on experience in training design, budgeting, program management, career development, succession planning, and Individual Development Plan (IDP).
• Good understanding of Department of Skill Development (DSD) regulations and HRD-related frameworks.
• Strong presentation, facilitation, and communication skills with the ability to work effectively across all levels.
• Proficiency in Microsoft Office; experience in Excel functions (e.g. Pivot Tables, VLOOKUP) and SAP is an advantage.
• Good command of English, both spoken and written.
• Willingness to travel upcountry occasionally.
• Service-minded, proactive, positive attitude, and detail-oriented.
• Human Resources Department.
• TOYOTA LEASING (THAILAND) Co., Ltd.
• 990 ABDULRAHIM Place 18-19th Fl., Rama IV Rd., Silom, Bangrak Bangkok 10500.

Experience:

3 years required

Skills:

Education Development

Job type:

Full-time

• Analyze training needs and prepare annual training programs, curricula, and training plans to support organizational development.
• Coordinate, monitor, and follow up on training activities to ensure they are implemented effectively according to the training plan.
• Conduct and monitor pre-training and post-training evaluations to measure learning effectiveness and training outcomes.
• Support the development and continuous improvement of training systems, processes, and learning technologies to enhance training effectiveness.
• Maintain and administer training records, course documentation, and training databases in an accurate and systematic manner.
• Support the development of the Learning Resource Center and promote self-directed learning among employees.
• Maintain the internal trainer database, coordinate internal trainers, and support the identification and development of future trainers.
• Assist in developing employee competency development plans and learning roadmaps for short-term, and long-term development.
• Consult and support team members to ensure training objectives are achieved efficiently.
• Bachelor's degree or higher in Industrial and Organizational Psychology, Human Resource Development, or other related fields.
• At least 3 years of experience in trainer (Soft skill), human resource development(HRD), training and development, learning and development (L&D), or a related field.
• Strong interpersonal and communication skills, with the ability to influence, motivate, and engage others effectively.
• Experience as a master of ceremonies (MC), facilitator is preferred.
• Possession of a valid driver's license and ability to drive a car.
• Annual Performance Bonus.
• Annual Salary Adjustment.
• Life and Health Insurance.
• Provident Fund.
• Vacation Leave.
• Uniform.
• New Year Party.