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Skills:

Big Data

Job type:

Full-time

• Deep understanding of HR best practices and employment laws in Thailand and globally.
• Proven ability to lead HR functions in a fast-paced, growth-oriented environment.
• Strong expertise in organizational design, change management, and culture development.
• Excellent interpersonal, communication, and influencing skills to engage with stakeholders at all levels.
• Experience with HR systems, data analytics, and tech-driven HR tools.
• Strategic thinker with a results-driven mindset.
• High level of integrity, professionalism, and confidentiality.
• Passionate about fostering an innovative and inclusive workplace culture.
• Why work with us.
• We are a team of experts in a talented community, a collaborative atmosphere where creativity is encouraged. People First, by putting people at the heart of our priorities, we foster a work environment where you can excel and grow personally and professionally. Bluebik is strived for growth and expansion, and you can be part of our success story. We combine strategy, digital delivery excellence and deep technology advisory to help our clients transform their business. At Bluebik, your career advancement starts with actions. You can manage your own career and will advance based on performance. We collaborate to create unique and outstanding experiences with our talents to empower learning and growth opportunities. Whatever your ambitions, Bluebik offers you with a highly inclusive community of talents from both tech and business worlds to realize your full potential.
• What we offer.
• We offer impactful and challenging work with mentorship and support from direct managers and subject matter experts. You will have autonomy to manage your career path with endless opportunities for professional growth. Our comprehensive benefit package covers medical insurance, life, accident and disability insurance, wellness allowance, vaccination allowance, providence fund, flexible working arrangement, and Professional certification. Bluebik provides opportunities to become the best version of yourself!.
• Equal opportunity.
• Bluebik is an equal opportunity employer. We owe our success to the talents of our diverse team and the varying perspectives they add to our thriving community.
• Bluebik Group PCL.

Skills:

Analytical Thinking, Labor law, English, Thai

Job type:

Full-time

• BANGKOK GENERAL OFFICE.
• Overview of the job.
• The Human Resources Manager role belongs to the 'Human Resources' job family. This job family is dedicated to developing and executing HR strategies that foster organizational and people effectiveness. HR managers play a key role in driving growth and sustaining our winning culture. Your career opportunities include roles in HR Business Partners, Talent Acquisition, Talent Practice, Diversity & Inclusion, and more.
• Your team.
• You will be reporting directly to Country HR Director and will work with business leaders across multiple functions.
• How success looks like.
• Execute HR processes in your area of responsibility, such as employee performance management, compensation and benefits administration, etc.
• Ensure all HR activities adhere to company policies, local labor laws, and regulations, minimizing legal and reputational risks. Proactively identifies and addresses compliance gaps.
• Create positive experiences for new hires and exiting employees, ensuring smooth transitions and compliance.
• Become a go-to resource for employees and managers on HR policies, procedures, and best practices. Provide timely and accurate guidance.
• Identify key business opportunity areas in terms of people management and partner with business leaders to execute interventions.
• Successfully balance employee needs with business objectives to create integrated solutions and positive work environment.
• Stay updated on HR best practices, industry trends, and changes in labor law. Seek out opportunities for personal and professional development.
• Look for ways to streamline and improve existing HR processes for greater efficiency and effectiveness.
• Actively contribute to broader HR projects or employee engagement initiatives, even if in a supporting role.
• Understand HR systems and consistently deliver results via operational excellence.
• Identify key business building opportunities and implement interventions.
• Contribute to HR initiatives execution/employee engagement activities.
• Build capabilities and deliver business impact with excellence.
• Build autonomy and personal initiative.
• Job Qualifications.
• Role Requirements.
• Bachelor's or master's degree with an excellent academic background.
• Fresh graduates are welcome to apply - HR-related experience is a plus.
• Strong interpersonal, communication and analytical thinking skills.
• Ability to influence and shape team dynamics and organizational culture.
• Excellent in leading projects/initiatives from end to end.
• Proficient in English and Thai.
• About us.
• We produce globally recognized brands and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always , Ariel , Gillette , Head & Shoulders , Herbal Essences , Oral-B , Pampers , Pantene , Tampax and more. Our community includes operations in approximately 70 countries worldwide.
• Visit http://www.pg.com to know more.
• Our consumers are diverse and our talents - internally - mirror this diversity to best serve it. That is why we're committed to building a winning culture based on Inclusion and our ideal candidate is passionate about the same principle: you will join our daily effort of being "in touch" so we craft brands and products to improve the lives of the world's consumers now and in the future. We want you to inspire us with your unrivaled ideas.
• We are committed to providing equal opportunities in employment. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, veteran status, HIV/AIDS status, or any other legally protected factor.
• Job Schedule.
• Full time.
• Job Number.
• R000151424.
• Job Segmentation.
• Entry Level.

Experience:

5 years required

Skills:

Recruitment, Budgeting, Payroll

Job type:

Full-time

The HR Manager is responsible for the day to day transactions and policy administration relating to all phases of the employee life cycle, such as recruitment, induction, payroll, compensation and benefits, performance management, discipline, and resignations or terminations. In addition, the HR Manager oversees the organizing of online and offline recruitment events. The HR Manager ensures the maintenance of HRMS, talent database, and presence on recruitment website. The HR Manager also works with senior management on organizational structure, HR manpower plan, talent management p ...

Experience:

7 years required

Skills:

Problem Solving

Job type:

Full-time

• Be responsible for driving implementation on HR strategies across Business Unit in conjunction with COE & people services functions.
• Manage people function in the BU focusing on all aspects of HR, communication and employee development programs.
• Maintain deep understanding of business needs, challenges, goals to build strong relationship & trust with business units.
• Provide business partner support to address the strategic HR agenda & needs.
• Manage manpower planning, talent development & address sourcing needs based on business requriments.
• Develop operational HR programs & define HR policies & standards for BU employees.
• Manage talent development & address sourcing needs, with support from People Services on administrative tasks.
• Request for key HR metrics reports e.g. service level agreements, time to fill, employee survey results for analysis, tracking & to ensure that HR services that are provided to the BU are of quality & relevance to the business.
• Manage local high touch activities, support business units in the.
• implementation of HR strategy and programs.
• Serve as a point of local 'expertise' and coordination for enquiries / activities with pertinence to specific employee / business queries.
• Manage activities for employesss welfare and support by accommodation with support from People Services.
• Work with line managers and BU head to manage discipline cases.
• Competencies.
• Education Description.
• 5-7 years of work experience with a Bachelor's Degree.
• Education (Max. 2 Major).
• Bachelor Degrees in Human Resources Management.
• Experience.
• Over 3 years of successful business partnership at a divisional/executive level, with proven success in linking HR strategies to the business preference for experience.
• Knowledge.
• Business acumen.
• HR expertise.
• Employee experience solutioning.
• Workforce planning.
• Career planning and development.
• Job evaluation & classification.
• Organizational behavior.
• Performance management.
• Labour law (Intermediate level).
• Skills Description.
• Consulting skills.
• Building trust.
• Collaboration and networking.
• Operational excellence.
• Query resolution.
• Effective communication.
• HR technology literacy.
• Data analytics.
• Skills (Attribute).
• Data Analytics.
• Complex Problem Solving.
• Decision-Making.
• Communication Skills.
• Collaboration-Technical.
• Agility.
• Consulting skills.
• Building Trust-Technical.
• Key Performance Indicator.
• Apply now.
• Start applying with LinkedIn.
• Apply Now.
• Start.
• Please wait.
• Information at a Glance.

Skills:

Quality Assurance, Recruitment, Automation, Payroll, YouTube

Job type:

Full-time

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive.
• Within the People Team, the.
• People Experience and Services.
• function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it.
• At the center of this model sits.
• People Services & Help Desk.
• Agoda's front door for People support supported by specialist service teams such as.
• People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.
• Opportunity.
• We are looking for an.
• Associate Director, Head of People Services & Help Desk.
• to lead Agoda's employee-facing People service delivery model across.
• People Help Desk / Tier 1 support.
• Tier 0 / self-service foundations., and.
• Global People Relations Services.
• This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention.
• People Help Desk / Tier 1 services.
• Tier 0 / self-service and knowledge foundations.
• Global People Relations Services., including case governance and specialist support for complex employee relations matters.
• You will own the effectiveness of Agoda's People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance.
• This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.
• This position is based in.
• Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are.
• not open to remote work.
• or the possibility of being based in other locations.
• Lead Agoda's People Services front door and employee support model.
• Lead Agoda's employee-facing People Services model across.
• Tier 1 Help Desk support.
• Tier 0 self-service., and the interface into specialist support teams.
• Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience.
• Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution.
• Ensure Agoda's People support model scales effectively with organizational growth, complexity, and global reach.
• Lead the People Services & Help Desk team.
• Lead, manage, and develop the.
• People Services & Help Desk.
• team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support.
• Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling.
• Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism.
• Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives.
• Lead Global People Relations Services.
• Lead the.
• Global People Relations Services.
• team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change.
• Ensure clear service ownership, escalation pathways, and governance across People Relations case handling.
• Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements.
• Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team.
• Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices.
• Own the operating interfaces across Tier 1, People Relations, and specialist teams.
• Serve as the senior operational owner for how work flows between.
• Help Desk / Tier 1.
• People Relations Services., and other Tier 2 / specialist teams across the People organization.
• Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways.
• Ensure employees and managers experience a joined-up service model even when multiple People teams are involved.
• Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams.
• Build Tier 0 / self-service and knowledge management foundations.
• Develop and execute Agoda's roadmap for.
• Tier 0 / self-service., moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries.
• Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials.
• Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content.
• Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement.
• Enable digital, conversational, and AI-supported service delivery.
• Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management.
• Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support.
• Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions.
• Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels.
• Drive operational excellence and continuous improvement.
• Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection.
• Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting.
• Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences.
• Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations.
• Lead through insight, stakeholder partnership, and change.
• Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities.
• Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities.
• Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services.
• Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function.
• What you'll need to succeed.
• Bachelor's degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus.
• Typically,.
• 10+ years.
• of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience.
• Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment.
• Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience.
• Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management.
• Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency.
• Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design.
• Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools.
• Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making.
• Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners.
• Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture.
• Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale.
• It's great if you also have.
• Experience in a global or regional.
• HR shared services / People services.
• environment.
• Experience leading both broad employee support teams and specialist employee relations or case management teams.
• Experience in knowledge management, service content strategy, and self-service adoption.
• Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments.
• Experience improving employee experience through service redesign, process simplification, or digital product thinking.
• Experience in a high-growth tech, internet, or digital business.
• Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments.
• Why this role matters.
• This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence.
• As.
• Associate Director, Head of People Services & Help Desk., you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally.
• PeopleServices.
• Please review our Hiring Process Guidelines before your interview click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our.
• privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Skills:

Quality Assurance, Risk Management, Automation, Leadership Skill, Assurance

Job type:

Full-time

• Policy Development Support.
• Support the Head of Due Diligence in developing and maintaining the Integrity Due Diligence documentation up to date, including financial crime (AML/CTF) and related guidance, forms and questionnaires.
• Work with colleagues in the due diligence unit to maintain and promote all aspects of the Integrity Due Diligence Policy Framework, technical standards and implementing guidance (including AML/CFT, financial crime, reputational, environmental, human ri ...
• Work in partnership with the relevant business units on integrity risk mitigants to manage integrity risks identified via the due diligence process throughout the engagement life-cycle.
• Administer and operationalize the UNOPS Integrity Due Diligence Framework.
• Conduct integrity due diligence reviews (e.g. AML/CFT, financial crime, reputational, sustainability, ethical), researching and screening prospective and existing funding sources, partners, clients and other relevant entities in accordance with the UNOPS' integrity due diligence framework.
• Assess integrity risks on the basis of research and screening outcomes, and in relation to the wider business context and business risk.
• Provide support for due diligence conducted regionally or within business units or other functional partners, including for discounting of false positives.
• Draft and consolidate due diligence reports with a special focus on integrity, reputational and financial crime risks for UNOPS.
• Assist in the establishment and management of long-term agreements or other contractual instruments with specialised due diligence providers for enhanced due diligence.
• Provide support and assistance, as may be required to the relevant oversight committees.
• Oversee the integrity due diligence case management system.
• Receive and track due diligence requests, assessing the need for referral to internal or external reviewers, filing and maintaining detailed due diligence records in a due diligence register, and establishing and maintaining a retrievable database of reviewed entities and support risk-based monitoring.
• Drive the establishment and management of long-term agreements or other contractual instruments with specialised due diligence providers for enhanced due diligence reviews.
• Administer corporate intelligence service providers and tools to facilitate AML/CTF, sanctions and financial crime due diligence research.
• Provide Due Diligence Advisory Services.
• Provide analytical input and recommendations to internal and external stakeholders on the application of the UNOPS' integrity due diligence framework (and in particular AML/CTF) and related documentation and procedures.
• Respond to routine due diligence queries related to the UNOPS due diligence process and escalate complex issues.Assist with providing information to the relevant oversight committees.
• Training and Awareness.
• Develop and maintain the training plan and support with the development of training materials and awareness-raising campaigns to promote knowledge of and compliance with the integrity due diligence policy framework and implementing procedures within UNOPS.
• Assist with the provision of training for due diligence tools and provide support to stakeholders.
• Knowledge Management and Innovation.
• Contribute to and maintain knowledge management systems and guidelines to ensure that UNOPS integrity due diligence framework and implementing procedures and resources are widely accessible to all UNOPS stakeholders.
• Draft materials to keep the Intranet and Policy and Process Portal related due diligence guidance up to date and develop its content further.
• Collaborate with stakeholders to enhance UNOPS-wide systems relevant to include due diligence specific content, including due diligence risk ratings and integrity risk flags.
• Due Diligence, Financial Statement Analysis, Investigation, Knowledge Management, Stakeholder Management, Anti-Bribery & Corruption, Anti-Money Laundering, Training Development, Audit and compliance.
• Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organisational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.
• Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles.
• Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role).
• Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries.
• Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements.
• Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving.
• Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.
• Required.
• Bachelor's degree (or equivalent) in law, criminology, international relations, business administration, finan.

Experience:

5 years required

Skills:

Risk Management, Data Analysis, Recruitment, Labor law, Thai

Job type:

Full-time

• Strategic People Partnership.
• Work directly with leadership to translate BU strategy into a People game plan.
• Drive initiatives across organization design, workforce planning, capability building, and culture development.
• Partner with Corporate HR (People & Culture Team) to ensure alignment, support, and best practice.
• Talent Acquisition & Workforce Planning.
• Own hiring results by forecasting manpower needs and working closely with Corporate TA team.
• Ensure recruitment quality, and cultural fit to meet business growth demands.
• Performance & Capability Development.
• Track and monitor workforce performance through BU-level dashboards and analytics.
• Facilitate performance management cycles (goal setting, reviews, feedback, PIP processes).
• Culture & Engagement.
• Champion company culture while embedding LEARN Corporation's Core Values into daily ways of working.
• Design and support BU-level engagement activities that foster collaboration, belonging, and productivity.
• People Analytics & Risk Management.
• Maintain and interpret BU-level people dashboards.
• Proactively identify people risks and escalate to BU leadership and Corporate HR as needed.
• Operational HR & Compliance.
• Act as first responder for day-to-day employee issues, balancing problem-solving with compliance.
• Coordinate HR administration within the BU.
• Deploy and monitor central HR policies, ensuring compliance with labor law and company standards.
• Whayt You'll Bring.
• Bachelor's or Master's degree in Human Resources, Business Administration, or related field.
• 6-10 years of HR/People experience, with at least 3 years in a business partner or HR generalist role.
• Experience in business management, general management, consulting or exposure to strategic business operations is preferable.
• Proven track record in workforce planning, performance management, and culture-building initiatives.
• Strong analytical capability; ability to interpret data and turn insights into action.
• Excellent stakeholder management and communication skills.
• Growth mindset, solution-oriented, and able to balance strategic thinking with operational delivery.
• What You'll Get.
• Strategic exposure.
• Work side-by-side with BU Head and leadership team, directly influencing one of Learn Corp's flagship business units.
• Dual career leverage.
• Operate as part of management team while also reporting into Corporate People Director, gaining cross-company visibility and access to HR best practices.
• Shape the future of thousands of students by ensuring attracts, develops, and retains top educators and talent.
• Join a fast-moving EdTech group that values innovation, collaboration, and continuous improvement.
• The Company may use AI-assisted tools to support data analysis at certain stages of the recruitment process. The Human Resources team oversees the entire process and retains final decision-making authority to ensure an accurate and comprehensive assessment.
• Applicant data will not be used to train AI models and will only be accessible to authorized HR personnel and the relevant hiring managers or supervisors.
• By submitting your application for this position through the recruitment system, you acknowledge that you have read and understood this notice.

Experience:

2 years required

Skills:

Thai

Job type:

Full-time

• LEARN Corporation is Thailand's leader in lifelong-learning EdTech. Guided by our conviction that "learning opportunities can improve one's quality of life," we harness technology to design engaging, age-inclusive learning experiences that help people develop new skills, achieve ambitious goals, and pass on good things to others advancing Thai society together.
• Across 12-plus business units including OnDemand, Ignite, Skooldio, Learn Satit Pattana School, Crest School, and more we reach hundreds of thousands of learners every ...
• Join us and shape the next chapter of learning in Thailand.
• What You'll Drive.
• Deliver engaging and interactive lessons in Thai language, Thai history, culture and religion in accordance with curriculum standards.
• Foster students' critical thinking, language proficiency, and appreciation for Thai heritage through diverse instructional methods.
• Differentiate instruction to meet the varying needs of students.
• Develop and refine the Thai Studies curriculum to ensure relevance and academic rigor.
• Design formative and summative assessments to measure student learning and progress.
• Prepare and submit assessment reports and student progress evaluations in a timely manner.
• Work closely with the Head of Thai Studies and the academic team to align the Thai Studies program with the school's overall curriculum.
• Participate in department meetings, training sessions, and professional development opportunities.
• Provide input on school events and activities related to Thai language and culture.
• What You'll Bring.
• Bachelor's degree (or higher) in Education (Thai major), Arts (Thai Language), Social Studies, History, Sociology, Thai Studies, or a related field.
• Teaching license from Kurusapa (temporary or permanent) preferred.
• Minimum 1-2 years of teaching experience at the secondary level.
• Strong understanding of curriculum design, lesson planning, and assessment methods.
• Excellent communication and collaboration skills.
• Passion for education and fostering cultural appreciation in students.
• Familiarity with international school settings or bilingual education.
• Ability to integrate technology and innovative teaching methods into lessons.
• Note: Please include "Thai Studies Teacher Application" in the subject line. Only shortlisted candidates will be contacted for an interview.
• The Company may use AI-assisted tools to support data analysis at certain stages of the recruitment process. The Human Resources team oversees the entire process and retains final decision-making authority to ensure an accurate and comprehensive assessment.
• Applicant data will not be used to train AI models and will only be accessible to authorized HR personnel and the relevant hiring managers or supervisors.
• By submitting your application for this position through the recruitment system, you acknowledge that you have read and understood this notice.

Experience:

2 years required

Skills:

Data Analysis, Recruitment, Biology, English, Thai

Job type:

Full-time

• Sales Operations Support.
• Support daily sales operations across branch networks.
• Coordinate and follow up on sales-related activities and operational tasks.
• Prepare and maintain sales documents, reports, and operational records.
• Ensure accuracy and completeness of sales and enrollment data in internal systems.
• Support branch teams in operational execution and issue resolution.
• Support branch events and activities.
• Sales Performance & Data Tracking.
• Monitor and track branch sales performance and sales KPIs.
• Consolidate sales data and prepare regular performance reports.
• Track lead status, conversion performance, and campaign effectiveness.
• Identify data inconsistencies and coordinate corrective actions with relevant teams.
• Support basic sales analysis to assist management decision-making.
• Process & Operational Improvement.
• Support implementation and improvement of sales processes and operational workflows.
• Coordinate rollout of sales campaigns, promotions, and operational initiatives.
• Ensure branch compliance with sales operation standards and processes.
• Support adoption of new operational tools, systems, and procedures.
• Cross-functional Coordination.
• Coordinate with internal teams such as Marketing, Academic, Finance, and Branch Operations.
• Support communication and execution of sales initiatives across branches.
• Assist in organizing branch activities, campaigns, and operational projects.
• Ensure smooth coordination between head office and branch teams.
• Bachelor's degree in Business Administration, Marketing, Management, or related fields.
• 1-3 years of experience in Sales Operations, Sales Support, Coordinator, or Business Operations.
• Strong coordination and communication skills - Good analytical and problem-solving abilities.
• Proficient in Microsoft Excel and Google Sheets.
• Detail-oriented with strong organizational skills.
• Able to manage multiple tasks in a fast-paced environment.
• Experience with CRM or sales management systems.
• Data reporting and operational analysis skills.
• Process improvement mindset.
• Strong ownership and accountability.
• Ability to work collaboratively with cross-functional teams.
• Flexible working hours, including weekends when required.
• The Company may use AI-assisted tools to support data analysis at certain stages of the recruitment process. The Human Resources team oversees the entire process and retains final decision-making authority to ensure an accurate and comprehensive assessment.
• Applicant data will not be used to train AI models and will only be accessible to authorized HR personnel and the relevant hiring managers or supervisors.
• By submitting your application for this position through the recruitment system, you acknowledge that you have read and understood this notice.

Skills:

Quality Assurance, Recruitment, Automation, Payroll, YouTube

Job type:

Full-time

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive.
• Within the People Team, the.
• People Experience and Services.
• function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it.
• At the center of this model sits.
• People Services & Help Desk.
• Agoda's front door for People support supported by specialist service teams such as.
• People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.
• Opportunity.
• We are looking for an.
• Associate Director, Head of People Services & Help Desk.
• to lead Agoda's employee-facing People service delivery model across.
• People Help Desk / Tier 1 support.
• Tier 0 / self-service foundations., and.
• Global People Relations Services.
• This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention.
• People Help Desk / Tier 1 services.
• Tier 0 / self-service and knowledge foundations.
• Global People Relations Services., including case governance and specialist support for complex employee relations matters.
• You will own the effectiveness of Agoda's People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance.
• This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.
• This position is based in.
• Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are.
• not open to remote work.
• or the possibility of being based in other locations.
• Lead Agoda's People Services front door and employee support model.
• Lead Agoda's employee-facing People Services model across.
• Tier 1 Help Desk support.
• Tier 0 self-service., and the interface into specialist support teams.
• Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience.
• Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution.
• Ensure Agoda's People support model scales effectively with organizational growth, complexity, and global reach.
• Lead the People Services & Help Desk team.
• Lead, manage, and develop the.
• People Services & Help Desk.
• team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support.
• Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling.
• Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism.
• Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives.
• Lead Global People Relations Services.
• Lead the.
• Global People Relations Services.
• team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change.
• Ensure clear service ownership, escalation pathways, and governance across People Relations case handling.
• Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements.
• Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team.
• Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices.
• Own the operating interfaces across Tier 1, People Relations, and specialist teams.
• Serve as the senior operational owner for how work flows between.
• Help Desk / Tier 1.
• People Relations Services., and other Tier 2 / specialist teams across the People organization.
• Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways.
• Ensure employees and managers experience a joined-up service model even when multiple People teams are involved.
• Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams.
• Build Tier 0 / self-service and knowledge management foundations.
• Develop and execute Agoda's roadmap for.
• Tier 0 / self-service., moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries.
• Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials.
• Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content.
• Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement.
• Enable digital, conversational, and AI-supported service delivery.
• Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management.
• Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support.
• Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions.
• Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels.
• Drive operational excellence and continuous improvement.
• Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection.
• Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting.
• Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences.
• Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations.
• Lead through insight, stakeholder partnership, and change.
• Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities.
• Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities.
• Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services.
• Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function.
• What you'll need to succeed.
• Bachelor's degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus.
• Typically,.
• 10+ years.
• of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience.
• Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment.
• Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience.
• Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management.
• Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency.
• Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design.
• Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools.
• Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making.
• Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners.
• Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture.
• Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale.
• It's great if you also have.
• Experience in a global or regional.
• HR shared services / People services.
• environment.
• Experience leading both broad employee support teams and specialist employee relations or case management teams.
• Experience in knowledge management, service content strategy, and self-service adoption.
• Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments.
• Experience improving employee experience through service redesign, process simplification, or digital product thinking.
• Experience in a high-growth tech, internet, or digital business.
• Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments.
• Why this role matters.
• This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence.
• As.
• Associate Director, Head of People Services & Help Desk., you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally.
• PeopleServices.
• Please review our Hiring Process Guidelines before your interview click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our.
• privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Skills:

Data Analysis, Recruitment, Teaching, Thai

Job type:

Full-time

• LEARN Corporation is Thailand's leader in lifelong-learning EdTech. Guided by our conviction that "learning opportunities can improve one's quality of life," we harness technology to design engaging, age-inclusive learning experiences that help people develop new skills, achieve ambitious goals, and pass on good things to others advancing Thai society together. Our dream is to serve as a private "ministry of education," upgrading education nationwide and preparing every learner for the future.
• Our flagship schools Crest School and Mastery School are at the forefront of educati ...
• We empower students to explore their passions and excel in their chosen fields, leveraging resources from our sister companies OnDemand, EduSmith, Appa, and Ignite to enhance academic and career readiness. At Crest School, we nurture a global mindset by fostering an environment that embraces diversity and encourages open-mindedness.
• Join us and guide the next generation as they design, pursue, and master their own paths to success.
• What You'll Drive.
• Curriculum, Pedagogy & Differentiated Learning.
• High-Quality Teaching & Learning: Design and deliver inspiring, rigorous, and inclusive Chemistry that challenge and motivate pupils across all ability levels.
• Curriculum Alignment & Mapping: Implement and refine schemes of work, lesson plans, and reflective teaching practices in strict alignment with the British National Curriculum, relevant Examination Boards (e.g., Cambridge, Edexcel), and Ministry of Education standards.
• Differentiated Instruction: Apply sophisticated differentiation strategies to cater to the diverse learning needs, language proficiencies, and individual profiles of pupils, ensuring equitable access to the curriculum.
• Assessment, Examination Preparation & Data Tracking.
• Rigorous Examination Preparation: Structure and execute comprehensive test preparation frameworks for external examinations (including Mock Exams, A-Levels or equivalent), ensuring pupils are thoroughly equipped with examination techniques and content knowledge.
• Academic Intervention & Support: Provide targeted booster, remedial, and extension sessions based on ongoing data analysis and pupil requests to bridge learning gaps and stretch high-achieving pupils.
• Holistic Assessment Practices: Utilize robust formative and summative assessment methodologies (including written coursework, oral presentations, and standardized essays) to accurately evaluate pupil performance against established benchmarks.
• Data-Informed Monitoring: Systematically track, analyze, and record pupil attainment and progress data to generate actionable insights and maintain accurate profiles within the school's Management Information System (MIS).
• Pastoral Care, Pupil Well-being & Safeguarding.
• Holistic Pupil Development: Lead and facilitate pupil success initiatives and well-being programmes, such as the Symphony of Life initiative, to promote personal development, resilience, and positive mental health.
• Safeguarding & Child Protection: Uphold the school's Safeguarding and Child Protection policies with the utmost diligence, ensuring a secure environment and reporting any pastoral or safety concerns immediately through the designated safeguarding channels.
• Pastoral Interventions: Actively identify pupils requiring additional pastoral, academic, or emotional support, and coordinate with the pastoral team to implement timely, structured interventions.
• Classroom Management & Culture: Maintain a structured, purposeful, respectful, and inclusive classroom environment that reflects the school's ethos and is highly conducive to academic excellence.
• Enrichment, Extra-Curricular & Community Engagement.
• Project & Experiential Learning: Initiate, design, and oversee educational projects, including leading subject-specific Clubs and managing comprehensive educational visits (both day trips and residential trips). Ensure all off-site activities securely bridge academic theory with real-world experiences while strictly adhering to Risk Assessment protocols.
• Parent Stakeholder Communication: Maintain professional, transparent, and constructive communication channels with parents and guardians regarding pupil progress, attainment, and targets.
• Whole-School Contribution: Actively contribute to school-wide events and community initiatives, including Open Days, parent-teacher conferences, orientations, and marketing/admissions events.
• Continuous Professional Development (CPD): Engage proactively in the school's CPD programmes, Professional Learning Communities (PLCs), and external training to continually refine pedagogical skills and subject knowledge.
• Other Duties.
• Any Other Reasonably Assigned Duties: Undertake any other professional duties and responsibilities as reasonably requested by the Head of Academic Affairs, Head of Programme or School Leadership Team to support the operational and academic success of the school.
• What You'll Bring.
• Bachelor's degree or higher in Education, Chemistry or a related field (applicants with other degrees and significant teaching experience are also welcome).
• Experience teaching to secondary school students.
• Skilled in curriculum and syllabus development, lesson planning, and classroom delivery.
• Deep understanding of educational evaluation methods and curriculum standards.
• Strong cross-cultural awareness with the ability to create an inclusive, supportive learning environment for students from diverse backgrounds.
• The Company may use AI-assisted tools to support data analysis at certain stages of the recruitment process. The Human Resources team oversees the entire process and retains final decision-making authority to ensure an accurate and comprehensive assessment.
• Applicant data will not be used to train AI models and will only be accessible to authorized HR personnel and the relevant hiring managers or supervisors.
• By submitting your application for this position through the recruitment system, you acknowledge that you have read and understood this notice.

Skills:

Quality Assurance, Recruitment, Automation, Payroll, YouTube

Job type:

Full-time

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive.
• Within the People Team, the.
• People Experience and Services.
• function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it.
• At the center of this model sits.
• People Services & Help Desk.
• Agoda's front door for People support supported by specialist service teams such as.
• People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.
• Opportunity.
• We are looking for an.
• Associate Director, Head of People Services & Help Desk.
• to lead Agoda's employee-facing People service delivery model across.
• People Help Desk / Tier 1 support.
• Tier 0 / self-service foundations., and.
• Global People Relations Services.
• This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention.
• People Help Desk / Tier 1 services.
• Tier 0 / self-service and knowledge foundations.
• Global People Relations Services., including case governance and specialist support for complex employee relations matters.
• You will own the effectiveness of Agoda's People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance.
• This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.
• This position is based in.
• Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are.
• not open to remote work.
• or the possibility of being based in other locations.
• Lead Agoda's People Services front door and employee support model.
• Lead Agoda's employee-facing People Services model across.
• Tier 1 Help Desk support.
• Tier 0 self-service., and the interface into specialist support teams.
• Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience.
• Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution.
• Ensure Agoda's People support model scales effectively with organizational growth, complexity, and global reach.
• Lead the People Services & Help Desk team.
• Lead, manage, and develop the.
• People Services & Help Desk.
• team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support.
• Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling.
• Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism.
• Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives.
• Lead Global People Relations Services.
• Lead the.
• Global People Relations Services.
• team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change.
• Ensure clear service ownership, escalation pathways, and governance across People Relations case handling.
• Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements.
• Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team.
• Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices.
• Own the operating interfaces across Tier 1, People Relations, and specialist teams.
• Serve as the senior operational owner for how work flows between.
• Help Desk / Tier 1.
• People Relations Services., and other Tier 2 / specialist teams across the People organization.
• Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways.
• Ensure employees and managers experience a joined-up service model even when multiple People teams are involved.
• Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams.
• Build Tier 0 / self-service and knowledge management foundations.
• Develop and execute Agoda's roadmap for.
• Tier 0 / self-service., moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries.
• Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials.
• Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content.
• Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement.
• Enable digital, conversational, and AI-supported service delivery.
• Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management.
• Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support.
• Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions.
• Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels.
• Drive operational excellence and continuous improvement.
• Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection.
• Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting.
• Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences.
• Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations.
• Lead through insight, stakeholder partnership, and change.
• Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities.
• Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities.
• Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services.
• Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function.
• What you'll need to succeed.
• Bachelor's degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus.
• Typically,.
• 10+ years.
• of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience.
• Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment.
• Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience.
• Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management.
• Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency.
• Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design.
• Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools.
• Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making.
• Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners.
• Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture.
• Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale.
• It's great if you also have.
• Experience in a global or regional.
• HR shared services / People services.
• environment.
• Experience leading both broad employee support teams and specialist employee relations or case management teams.
• Experience in knowledge management, service content strategy, and self-service adoption.
• Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments.
• Experience improving employee experience through service redesign, process simplification, or digital product thinking.
• Experience in a high-growth tech, internet, or digital business.
• Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments.
• Why this role matters.
• This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence.
• As.
• Associate Director, Head of People Services & Help Desk., you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally.
• PeopleServices.
• Please review our Hiring Process Guidelines before your interview click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our.
• privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Experience:

8 years required

Skills:

Business Development, Data Analysis, Recruitment, Automation, Teaching, English, Thai

Job type:

Full-time

• LEARN Corporation is Thailand's leader in lifelong-learning EdTech. Guided by our conviction that "learning opportunities can improve one's quality of life," we harness technology to design engaging, age-inclusive learning experiences that help people develop new skills, achieve ambitious goals, and pass on good things to others advancing Thai society together. Our dream is to serve as a private "ministry of education," upgrading education nationwide and preparing every learner for the future.
• Learn Satit Pattana School (LSP) is the first school under the care of LEARN Corpora ...
• We are seeking a bold, action-oriented.
• Head of People Strategy.
• to transform how talent drives educational excellence and business growth at Learn Satit Pattana School (LSP). You do not need a traditional HR backgroundor decades of experience to succeed here. Whether you come from business strategy, consulting, or a rising leadership role,.
• what matters most is your drive to create deeply impactful outcomes for our students, our parents, and the overall standard of education.
• Moving beyond routine administration, you will act as a core business partner to the school's leadership and LEARN Corporation. Your mission is to design the performance cultures and organizational frameworks that empower our educators and directly align with our core goals: the quality of education for our students, the trust of our parents, and the sustainable growth of the school.
• Redesign performance, development, and talent strategy frameworks to directly align with the school's core metrics specifically focusing on teaching excellence, student success, and parent satisfaction.
• Identify bottlenecks in how the school operates and introduce smart efficiencies, workflow automation, and modernized structures so that academic staff can focus their energy on students, not administrative friction.
• Act as a crucial bridge between staff performance and parent/student outcomes. Ensure that our people strategy directly enhances the daily experience of the families we serve.
• Adapt and elevate LEARN Corporation's central HR policies to serve the specific, dynamic needs of the LSP school environment, acting as a strategic partner to school executives.
• Provide leadership and mentorship to the HR team, ensuring the execution of day-to-day operational HR activities, which is crucial in order to deliver high-impact outcomes.
• 7+ years of experience in Business Strategy, Business Development, People Strategy, or Organizational Development. We value bold ideas, execution capability, and a proven track record of driving change over years spent in a senior seat.
• Deep understanding of how talent strategy impacts the bottom line and customer (parent/student) experience.
• Proven ability to modernize legacy processes, drive change management, and implement new technologies or frameworks to improve organizational efficiency.
• High capacity to navigate and influence complex stakeholder environments. You must have the confidence to partner with corporate executives, Thai and international teaching staff, driving initiatives with conviction.
• Strong command of English and Thai, with the ability to communicate strategic vision clearly to both local and foreign staff.
• Not mandatory. A genuine passion for elevating the standard of education through people is required.
• Based full-time on-site at LSP School (Khlong Sam Wa).
• Strategic coordination and occasional travel to LEARN Corporation HQ (MBK Center).
• The Company may use AI-assisted tools to support data analysis at certain stages of the recruitment process. The Human Resources team oversees the entire process and retains final decision-making authority to ensure an accurate and comprehensive assessment.
• Applicant data will not be used to train AI models and will only be accessible to authorized HR personnel and the relevant hiring managers or supervisors.
• By submitting your application for this position through the recruitment system, you acknowledge that you have read and understood this notice.

Skills:

Recruitment, Leadership Skill, Labor law, Teamwork

Job type:

Full-time

• As Restaurant General Manager, the job incumber will be required to run the restaurant to its highest profitability, working closely with the MD / VP of Food Business and following the budget agreed. The job incumber will be assisted by the Restaurant Manager and Head Sommelier to provide excellent customer service, exceeding guests expectations.
• Ensure and perfect relationship and smooth collaboration with the kitchen team, the Sommelier team via head sommelier, the FOH via the restaurant team and the reservati ...
• Previous experiences in similar establishment (same standing) at least 4 5 yearsExperience in establishing recruitment, training and leadership systems in restaurantsProject management skillAccounting & administrative managementLegal obligation (labor law, food safety)Rigorous anticipation & reactivityCustomer care skills and attention to detailCommitment in delivering high quality service and maintain the brand standardAbility to work under pressureAbility to handle a complex and multi-faceted roleAbility to lead teamsAutonomy & initiativeComputingFluent in EnglishMotivational skills.

Experience:

2 years required

Skills:

Thai

Job type:

Full-time

• LEARN Corporation is Thailand's leader in lifelong-learning EdTech. Guided by our conviction that "learning opportunities can improve one's quality of life," we harness technology to design engaging, age-inclusive learning experiences that help people develop new skills, achieve ambitious goals, and pass on good things to others advancing Thai society together.
• About Learn Satit Pattana School (LSP).
• Learn Satit Pattana School (LSP) is the first school under the care of LEARN Corpora ...
• Join us and shape the next chapter of learning in Thailand.
• What You'll Drive.
• Deliver engaging and interactive lessons in Thai language, Thai history, culture and religion in accordance with curriculum standards.
• Foster students' critical thinking, language proficiency, and appreciation for Thai heritage through diverse instructional methods.
• Differentiate instruction to meet the varying needs of students.
• Develop and refine the Thai Studies curriculum to ensure relevance and academic rigor.
• Design formative and summative assessments to measure student learning and progress.
• Prepare and submit assessment reports and student progress evaluations in a timely manner.
• Work closely with the Head of Thai Studies and the academic team to align the Thai Studies program with the school's overall curriculum.
• Participate in department meetings, training sessions, and professional development opportunities.
• Provide input on school events and activities related to Thai language and culture.
• What You'll Bring.
• Bachelor's degree (or higher) in Education (Thai major), Arts (Thai Language).
• Social Studies, History, Sociology, Thai Studies, or a related field.
• Teaching license from Kurusapa (temporary or permanent) preferred.
• Minimum 1-2 years of teaching experience at the secondary level.
• Strong understanding of curriculum design, lesson planning, and assessment methods.
• Excellent communication and collaboration skills.
• Passion for education and fostering cultural appreciation in students.
• Familiarity with international school settings or bilingual education.
• Ability to integrate technology and innovative teaching methods into lessons.
• The Company may use AI-assisted tools to support data analysis at certain stages of the recruitment process. The Human Resources team oversees the entire process and retains final decision-making authority to ensure an accurate and comprehensive assessment.
• Applicant data will not be used to train AI models and will only be accessible to authorized HR personnel and the relevant hiring managers or supervisors.
• By submitting your application for this position through the recruitment system, you acknowledge that you have read and understood this notice.