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Skills:
English
Job type:
Full-time
Salary:
negotiable
- A strong focus on customer service.
- Prior experience in hotel front office operations is preferred.
- Excellent communication skills; fluency in English and Chinese are required.
- Be able to work shifts, weekends and public holidays.
- Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred.
- Additional InformationFluency in English and Chinese are required.
4 days ago
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Guest Service Representative - General Job Description and duties.
Overview:A Guest Service Representative is responsible for providing excellent customer service to guests in a hotel, resort, or other hospitality setting. They are the first point of contact for guests and are expected to be knowledgeable about the services and amenities offered by the establishment. Guest Service Representatives must be friendly, professional, and helpful in order to ensure a positive guest experience.
Common Responsibilities:
• Greet and welcome guests
• Answer questions and address complaints
• Provide information about services and amenities
• Process payments and check guests in and out
• Ensure guest satisfaction
• Maintain a clean and organized work area
• Follow safety and security procedures
• Monitor guest activity and alert management of any issues
• Assist with other duties as needed
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