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Experience:
2 years required
Skills:
Problem Solving, English
Job type:
Full-time
Salary:
negotiable
- Answer incoming calls and provide information to all customer requests at the first call solution (excluding policy cancellation request of direct marketing customers that transfer to retention team for further convincing).
- Carry out assignments and handle problems in accordance with call patterns, instructions, policies, procedures and / or accepted practices to ensure optimum level of Quality.
- Support customers to handle and eliminate day-to-day issues with enquiries.
- 2) Quality ManagementBe responsible for delivery our service offers with excellent service as well as handling the complex or difficult cases.
- Skill sets and the customer satisfaction measured by Bottom Up and Top Down NPS.
- Communicate professionally at all time with customers, other team and other department to ensure consistently effective working relationships.
- Contribute or be involved in Contact Centre process and procedural analysis or projects as and when required.
- 3) Business Acumen and multiple programs / systemsProcess and record new transactions.
- For those with non-call resolution, will escalate the case in the tracking service request - Footprints program to Functional Unit.
- Must HaveBachelor's degree in any fields.
- Minimum 2 years' experience in insurance operations, customer services, call center or other related field.
- Nice to HaveInsurance product knowledge.
- Customer service managerial skill.
- Problem solving& decision making.
- Collaboration& Data protection are required.
- Able to communicate in English is plus.
7 days ago
Send me latest jobs forguest service representative
Guest Service Representative - General Job Description and duties.
Overview:A Guest Service Representative is responsible for providing excellent customer service to guests in a hotel, resort, or other hospitality setting. They are the first point of contact for guests and are expected to be knowledgeable about the services and amenities offered by the establishment. Guest Service Representatives must be friendly, professional, and helpful in order to ensure a positive guest experience.
Common Responsibilities:
• Greet and welcome guests
• Answer questions and address complaints
• Provide information about services and amenities
• Process payments and check guests in and out
• Ensure guest satisfaction
• Maintain a clean and organized work area
• Follow safety and security procedures
• Monitor guest activity and alert management of any issues
• Assist with other duties as needed
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