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Experience:

1 year required

Skills:

XML, Spanish, English

Job type:

Full-time

• Respond to customer inquiries via chat, email, and phone in a timely and professional manner.
• Owning customer issues and requests from initial report to resolution, collaborating cross-functionally to address each request, and communicating with customers regularly regarding incidents or requests status.
• Work closely with product or engineering teams to escalate and resolve issues, providing detailed feedback and insights.
• Provide clear and concise updates to customers regarding the status of their issues, ensuring they are kept informed throughout the resolution process.
• Log and track all support requests in the CRM and ticketing system, ensuring accurate and detailed documentation of issues and resolutions.
• Act as a liaison between customers and product teams to provide feedback on product features, usability, and potential areas for improvement.
• Provide after-hours and on-call support as needed through live chat or impromptu live support requests.
• Handling customers with a consummately professional attitude.
• Other tasks assigned by the CEO and Management.
• Spanish Speaking - Must.
• 1-5 years related to customer support experience.
• 1+ years of technical support experience is a plus.
• Excellent written and verbal English communication skills, with the ability to explain technical issues to both technical and non-technical audiences.
• Understanding of common operating systems (Windows, MacOS) and Software applications.
• Basic troubleshooting knowledge about issues related to bugs, web applications, databases, APIs, simple scripts, XML feeds and others is preferred.
• Familiarity with ticketing platforms - experience with support ticketing systems such as Jira, ServiceNow, Zendesk or similar.
• Able and comfortable working in the time allocation.
• Proven leadership skills in both independent and team environments.
• High energy levels, a high degree of integrity, self-motivation, positive attitude, proactive approach to work, and confidence.
• Demonstrated success in a B2B sales environment.
• A degree in Computer Science, Information Technology, or a related field is a plus. Relevant certifications (e.g., ITIL, AWS, etc.) are also a plus.
• Working with Manatal.
• This role is based at our Bangkok office in the heart of the city center.
• As a team of diverse cultures and nationalities, English language proficiency is required.
• We enjoy collaborating in person, and the team is working on-site.
• Why you'll enjoy working with Manatal.
• Well-funded start-up backed by Surge & Sequoia.
• Be part of one of the fastest-growing B2B SaaS start-ups in the region.
• You will be collaborating with talented individuals in the industry.
• Join a lively and highly international team.
• Indulge in a challenging and innovative working culture.
• Attractive medical healthcare plan.
• Personal development allowance.
• 2 weeks of work from anywhere per year.
• Regular fun team-building activities.
• Company trip.
• Apply on our Careers Page.
• https://www.careers-page.com/manatal/job/3W5R45VV.
• Watch our Demo.
• https://www.youtube.com/watch?v=-GG1GqXkAKQ.
• https://www.youtube.com/watch?v=VjinpYMUMoc.
• Manatal Hiring.
• At Manatal, we are dedicated to building an intuitive AI-powered application tracking system to streamline and transform the entire hiring and recruitment process.
• We are devoted to attracting the best talent worldwide to join our team and take pride in being an equal-opportunity workplace. We are committed to equal employment opportunities regardless of religion, race, ethnicity, ancestry, national origin, gender, gender identity, sex, sexual orientation, marital or parental status, disability, age, citizenship or other class protected by applicable law.

Skills:

SAP, Finance, Accounting

Job type:

Full-time

• Coordinate invoice and billing document follow-ups with internal users and vendors.
• Verify and post goods receipts (MIGO) in SAP for PO transactions.
• Handle daily AP/AR data processing and reconciliation between SOA and SAP systems.
• Prepare and test ZFI05 voucher templates for SAP uploads.
• Manage import cost documentation and inventory movement reports.
• Set product prices and process sales invoices via SOA.
• Generate various financial reports including AR Aging, KPI, cash flow forecasts, and service charges.
• Collaborate with ASSC to ensure timely and accurate financial transactions.
• Provide support on operational finance issues and manage customer contract documentation.
• Qualifications:Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
• Minimum of 2-3 years of experience in Accounts Payable (AP), Accounts Receivable (AR), or accounting administration.
• Experience using SAP (especially FI and MM modules) and/or SOA systems is highly preferred.
• Solid understanding of accounting and financial operations, including invoice processing, billing, and reconciliation.
• Proficient in Microsoft Excel, including Pivot Tables, VLOOKUP, and report generation..
• Office of Human Capital.
• HAVI Logistics (Thailand) Ltd.
• 989 Moo 15, Tambol Bangsaothong, Amphoe Bangsaothong, Samutprakarn 10570, Thailand.

Skills:

Contracts, Research, Negotiation, English

Job type:

Full-time

• Manage the full lifecycle of sourcing and procurement for Marketing requirements, Event, Marketing Production, Services, and Outsource Turnkey solutions.
• Identify, evaluate, and onboard new potential suppliers to meet organizational needs.
• Negotiate contracts, pricing agreements, and terms with suppliers, ensuring favorable and sustainable conditions.
• Monitor supplier performance and ensure adherence to contractual obligations, addressing any discrepancies as they arise.
• Collaborate with internal stakeholders to understand their requirements and ensure alignment with procurement strategies.
• Proactively identify and resolve procurement-related challenges to avoid operational disruptions.
• Conduct market research and competitor analysis to identify cost-effective, high-quality suppliers that meet the company's needs.
• Educational Background: Bachelor's degree in Supply Chain Management, Business Administration, Information Technology, or a related field. A master's degree or relevant certifications are a plus..
• Experience: Proven experience in Marketing procurement and sourcing, or vendor management, ideally within a technology-driven environment..
• Negotiation Skills: Demonstrated ability to negotiate contracts and pricing agreements that deliver favorable outcomes for the organization..
• Supplier Management: Experience in identifying, qualifying, and nurturing long-term relationships with suppliers..
• Problem-Solving Abilities: A proactive approach to resolving procurement challenges and driving solutions that support organizational objectives..
• Market Awareness: Ability to conduct comprehensive market research and competitor analysis to identify high-quality, cost-effective suppliers..
• English Communication Skills: Strong verbal and written communication skills in English..

Job type:

Full-time

• 2 ประสานงานและจัดเตรียมสิ่งอำนวยความสะดวกที่เกี่ยวข้องกับโครงการตามความจำเป็น
• 3 สนับสนุนด้านงานธุรการแก่ทีม ในการจัดการปฏิทินและตารางเวลาของทีม จัดระเบียบไฟล์และเอกสารภายใน จัดทำเอกสาร
• การจัดซื้อและค่าใช้จ่าย พร้อมขออนุมัติที่เกี่ยวข้อง
• 4 จัดทำรายงานที่เกี่ยวข้องกับโครงการและทีม รวมถึงสรุปงบประมาณเพื่อเสนอต่อผู้บริหาร
• 5 ดูแลและจัดเก็บเอกสารของทีมและโครงการเพื่อเก็บเป็นข้อมูลอ้างอิงในอนาคต
• 6 สรุปและจัดเตรียมข้อมูลในรูปแบบที่เป็นระเบียบและพร้อมใช้งานสำหรับการวิเคราะห์ทางธุรกิจ
• 7 จัดทำรายงานและสไลด์นำเสนอเพื่อสนับสนุนผู้จัดการโครงการและหัวหน้าทีม
• 8 ให้ความช่วยเหลือผู้นำทีมและผู้บริหารตามที่ได้รับมอบหมาย.

Skills:

Good Communication Skills, Japanese, Korean

Job type:

Full-time

• Bachelor's degree in Liberal Arts, Humanities: Major in Chinese, Japanese, Korean / New Graduates are welcome.
• 0-3 years experience in customer service.
• Good communication skills in both English and 3rd Language. (Chinese, Japanese, Korean).
• Toeic 550+.
• HSK 4+.
• Competence in Computer & Digital Literary.
• Familiar with application & program usage.
• Understanding of basic calculation i.e. % discount, on-top discount, % redemption.
• If have experience in Customer service, Retail Business, Hotel, Airline will be an advantage.

Skills:

Good Communication Skills, Arabic

Job type:

Full-time

• 00 a.m.-19.00 p.m.
• 00 a.m.-22.00 p.m.
• Functional Skills & Experiences.
• Bachelor's degree in Liberal Arts, Humanities: Major in Alabic / New Graduates are welcome.
• 0-3 years experience in customer service.
• Good communication skills in both English and 3rd Language. (Alabic).
• Toeic 550+.
• Competence in Computer & Digital Literary.
• Familiar with application & program usage.
• Understanding of basic calculation i.e. % discount, on-top discount, % redemption.
• If have experience in Customer service, Retail Business, Hotel, Airline will be an advantage..
• Interested person may send your resume to [email protected]
• or contact to.

Skills:

Microsoft Office, Excel, English

Job type:

Full-time

• Answer customer calls with accurately, efficiently and professionally by following call center processes (English and Thai language).
• Maintain and update the necessary information for customer into related banking system with accurately.
• Follow up on customer requests/issues or escalate to supervisors when needed according to department processes.
• Perform sales activities to support business direction by providing and recommend the most suitable banking products and service to customer.
• Fulfill other work assigned by supervisors or managers.
• Bachelor's Degree in any fields.
• Able to work on shift schedule.
• Knowledge of Financial and Banking business (if any).
• Computer literate in Microsoft Office - Word & Excel.
• Customer service oriented.
• Proactive, self-motivated and high responsibility.
• Able to work in a team environment.
• Possess good service mind and patient.
• Able to work under pressure.
• FB: Krungsri Career (http://bit.ly/FacebookKrungsriCareer).
• LINE: Krungsri Career (http://bit.ly/LineKrungsriCareer).
• Talent Acquisition Department
• Bank of Ayudhya Public Company Limited
• 1222 Rama III Rd., Bangpongpang, Yannawa, Bangkok 10120.
• Applicants can read the Personal Data Protection Announcement of the Bank's Human Resources Function by typing the link from the image that stated below.
• EN (https://krungsri.com/b/privacynoticeen).
• ผู้สมัครสามารถอ่านประกาศการคุ้มครองข้อมูลส่วนบุคคลส่วนงานทรัพยากรของธนาคารได้ โดยการพิมพ์ลิงค์จากรูปภาพที่ปรากฏด้านล่าง.
• ภาษาไทย (https://krungsri.com/b/privacynoticeth).

Job type:

Full-time

• Represent a positive image of the organization and deliver exceptional service to customers
• Represent a good image of the shopping mall and company
• Providing excellence service to customer at the assigned service counter including
• Information Center
• Parking Validation
• Redemption (Promotion & Rewards)
• Membership Services
• Selling and Issuing Gift Cards, Coupons, or Vouchers (Product)
• Baby Stroller & Wheelchair Service
• Assist with Customer Issues
• Receive and Handle Customer Feedback
• Support Company Activities and Events
• Comply with Company Policy
• Business Group Visit Laison.
• Hours of operation: 5 working days per week.
• 2 Shift 9.00 - 19.00 Hrs. and 12.00 - 22.00 Hrs. (9 hours + Break 1 hours = 10 hours per days)
• Functional Skills & Experiences
• 0-2 years experience in customer service
• Fluent of spoken and written English
• Competence in Computer & Digital Literary
• Familiar with application & program usage
• Understanding of basic calculation i.e. % discount, on-top discount, % redemption.

Skills:

Research, Compliance, Social media, English

Job type:

Full-time

• Assist in conducting research, gathering information and assisting in the formulation of strategy to support Corporate Strategy, Business Strategy, Company goals and directions.
• Support the preparation of communications work programs, budgets, and KPIs, and help track work progress against key milestone goals.
• Corporate Brand Management & Corporate Identity.
• Support the implementation and compliance across the company with the Corporate Brand policies to ensure alignment with the governing documents.
• Act as a point of contact for internal users and external contractors to provide guidance and information and ensure alignment and compliance of Corporate Brand Identity.
• Support the management and periodic development of Corporate Brand Identity (including the visual and verbal elements of the brand i.e. logo, tagline, brand guidelines) to ensure alignment and consistent application of Corporate Brand Identity across all media.
• Periodically monitor brand performance and analyze against industry peers, to make recommendations for strategic adjustments to brand and communication strategies.
• Key Accountabilities (Continued).
• Corporate Advertising/ Campaigns.
• Support the planning and execution of corporate advertising campaigns to promote the brand and its business objectives.
• Review and analyze the effectiveness of advertising/campaigns, initiate and make recommendations for improvement to further improve work practices, increase efficiency and effectiveness of the units activities.
• Periodically monitor brand, analyze industry peers and the industry, to identify emerging trends and make informed recommendations for adjustments to brand and communication strategies.
• Events / Exhibitions.
• Support the planning and execution of corporate events and exhibitions with appropriate business contents for promotion and communication in accordance with brand strategy.
• Corporate Communication Material & Publications.
• Assist in preparing and producing a variety of corporate communication materials, to support Brand Management and Corporate Advertising such as videos, TV commercials, radio spots, print ads, and branded collaterals.
• Crisis Communications.
• Be part of Crisis Management Team as Team Member to support in the overall crisis communications tasks.
• Professional Knowledge & Experiences.
• Bachelor s Degree in Public Relations, Advertising, Journalism, Mass Communications, Digital Communications.
• 5 - 10 years experience in corporate communications, public relations, advertising or related fieldsGood command of PR writing skills in Thai and English.
• Strong content development skills, with ability to create and adapt messages for multiple platforms (e.g., print, web, social media, video, exhibitions and events etc.) for different audiences.
• Good interpersonal and communication skills, with the ability to collaborate effectively across functions and engage with diverse stakeholders.
• Good digital literacy with familiarity in collaboration tools (e.g., MS 365), content development tools (including AI-assisted), and social media management platform.

Skills:

Enthusiastic, English

Job type:

Full-time

• 00 a.m.-20.00 p.m.
• 00 a.m.-22.00 p.m.
• Base Salary start ฿20,000 + Experience + Toeic Score + Third Language.
• What you'll be doing.
• Provide friendly and efficient assistance to customers, addressing their inquiries and resolving any issues they may have.
• Respond to customer feedback and complaints, taking appropriate actions to ensure customer satisfaction.
• Collaborate with other departments to ensure a seamless and positive customer experience.
• Maintain detailed records of customer interactions and follow up as necessary.
• Contribute to the continuous improvement of customer service processes and procedures.
• Participate in team meetings and training sessions to enhance your skills and knowledge.
• What we're looking for.
• Bachelor's degree in Liberal Arts, Humanities: Major in English / New Graduates are welcome.
• Excellent communication and interpersonal skills, with the ability to interact with customers from diverse backgrounds.
• Strong problem-solving and decision-making abilities, with a focus on delivering customer-centric solutions.
• Attention to detail and the ability to multitask in a fast-paced environment.
• Prior experience in customer service or a similar role within the service industry.
• Proficiency in English and Thai, both written and spoken.
• A positive, friendly, and enthusiastic attitude.
• Able to work in shift time.
• If you are passionate about delivering outstanding customer service and contributing to the success of a dynamic organization, we encourage you to apply for this exciting opportunity..

Job type:

Full-time

• Tracking customer experiences and communicate across online and offline channels, devices, and touchpoints.
• Guiding customer by providing directions, information about stores, facilities, services, and events within the shopping mall.
• Proactively engage with customer and addressing customer inquiries, complaints, and concerns regarding the mall's facilities, services, or specific stores via various channels.
• Collaborating with all departments, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.
• Provide customer service when complaints arise and help find the best solutions to make customer satisfied.
• Escalating complex issues or unresolved complaints to higher levels of management for further resolution when necessary.
• Monitoring for any security concerns, coordinating with security personnel to ensure a safe and secure environment for customer.
• Monitoring and reporting maintenance issues, coordinating repairs, and ensuring that the mall's facilities and amenities are properly functioning.
• Providing feedback to improve services and facilities or processes based on recurring customer inquiries or issues.
• Be part of training sessions for outsource, existing touchpoint employees, or specific departments.
• Analyzing customer feedback on touchpoint, as well as preparing reports.
• Supportive of other working and tasks as assigned.
• At least 3 years' experience as a customer experience specialist, or a similar customer support role.
• Extensive experience in gathering and interpreting customer experience information.
• Solid knowledge of customer engagement platforms and channels.
• Exceptional interpersonal skills and a client-centered approach.
• Great organizational and time management abilities, Superb communication, collaboration, and problem-solving skills.
• Strong operational skills in day-to-day execution, familiarity for retail business quick serve environment; highly customer focused.
• Service-mind and excellent customer relationship management.
• Able to deal with challenging customers who have difficult requests.
• Ability to multitask and work in a very fast paced environment.
• Ability to initiative new services align by customer trend.
• CP AXTRA | Lotus's
• CP AXTRA Public Company Limited.
• Nawamin Office: Buengkum, Bangkok 10230, Thailand.
• By applying for this position, you consent to the collection, use and disclosure of your personal data to us, our recruitment firms and all relevant third parties for the purpose of processing your application for this job position (or any other suitable positions within Lotus's and its subsidiaries, if any). You understand and acknowledge that your personal data will be processed in accordance with the law and our policy. .

Experience:

No experience required

Skills:

Python, SQL, Database Administration, English, Thai

Job type:

Full-time

• Guide and train new customers to confidently use our system.
• Monitor customer activity, troubleshoot basic issues, and coordinate with internal teams.
• Analyze and manage customer data to ensure readiness for real-time use.
• Work closely with logistics, operations, and tech teams to deliver a seamless onboarding experience.
• Travel and visit customer sites.
• Experience in Customer Support or Data Analysis is a plus new graduates are welcome to apply.
• Proficiency in Excel and SQL; Python skills are a plus.
• Excellent communication skills in both Thai and English.
• Adaptable, quick to learn, and able to work under pressure.
• Educational background in IT, Computer Science, or related fields is preferred.
• Allows you to apply your skills in data, technology, and customer service.
• Supports your personal and professional development.

Job type:

Full-time

• Issue / renew / amendment Letter of Guarantee, Aval, Bill Acceptance.
• Follow up LG overdue fee collection and claim.
• Refund WHT.
• Issue financial support letter for purpose of bidding, project contractors (i.e.).
• Prepare litigation documents for court process, investor (i.e.) and confirm customer debt or being a witness for court process in case of default or fraudulent.
• Issue / certify authentic of customer deposit / credit outstanding balance submission to third parties (i.e. oversea academic institution, migration office, audit firm.
• Certify authentic of Bank Guarantee, Aval, Bill Acceptance, and financial support to beneficiaries.
• Register specimen and power of authority of customer signature in bank application system.
• Register, maintain credit agreement and collateral documents in custodian application system (imaging, filing and withdrawing).
• Handle credit collateral redemption process for returning to customer.
• Renew fire insurance policy for credit collateral.
• Reconcile daily financial and none-financial transactions.
• Collaborate with related departments for clarifying / resolving any issue on daily transaction may have. (i.e
• Legal, Compliance, Business Product, Credit Approver, Branch officer).
• Provide operation data / performance reports for internal control, support other departments or management or regulatory requirements.
• Raise any operation process issue may found and assist supervisor to recommend process improvement.
• Perform operational services to comply with operation procedures, regulations, law and policy.
• Ensure operation expense is efficiently utilized and follow annual operation plan.
• Keep self-development for expanding bank product / process knowledge.
• Bachelor s degree in any field or equivalent.
• FB: Krungsri Career.
• LINE: Krungsri Career.
• LinkedIn: Krungsri Career.
• Talent Acquisition Department
• Bank of Ayudhya Public Company Limited
• 1222 Rama III Rd., Bangpongpang, Yannawa, Bangkok 10120.
• Applicants can read the Personal Data Protection Announcement of the Bank's Human Resources Function by typing the link from the image that stated below.
• EN (https://krungsri.com/b/privacynoticeen).
• ผู้สมัครสามารถอ่านประกาศการคุ้มครองข้อมูลส่วนบุคคลส่วนงานทรัพยากรของธนาคารได้ โดยการพิมพ์ลิงค์จากรูปภาพที่ปรากฏด้านล่าง.
• ภาษาไทย (https://krungsri.com/b/privacynoticeth).

Skills:

SAP, Finance, Problem Solving

Job type:

Full-time

• Define the project plan according to the defined strategies covering all project areas ensuring resource support aligns and suffices to achieve the objectives within the set timeline and budget..
• Oversee, govern, and manage the project execution to adhere to the project plan and objectives. Additionally, provide guidance and make necessary decisions to solve issues or adjust the plan for efficient progress to align with the project's goals and objectives..
• Monitor the project's progress, identify both success and potential risks that could impact the overall project, and coordinate with relevant departments and the Project Director for contingency plan..
• Coordinate with various departments, both within the Taskforce, Working Team and other entities, to support the execution of the project s objectives. Additionally, manage the communication for necessary information and project's progress to the involved stakeholders at appropriate times..
• Regularly report the project's progress to the Steering Committee and Project Director..
• Professional Knowledge & Experiences.
• Bachelor s degree in IT, Computer Science, Business, or related field.
• 20+ years of experience in IT project management, extensively in SAP implementation projects..
• Experience as project manager role in full cycle of SAP implementation project with a value of more than 500 million baht or number of users more than 1,000 users.
• Strong knowledge of SAP S/4HANA capabilities and understanding of core business processes in areas like finance, logistics, or supply chain..
• Experience in upstream industry is a plus..
• Excellent communication, problem solving, leadership, and stakeholder management skills.

Experience:

5 years required

Skills:

Compliance, Negotiation, Contracts

Job type:

Full-time

• Communicate with users to consolidate requirements into Master Procurement Plan (MPP, APP, AMPP).
• Review and analyze users requirements in order to provide the best fit sourcing strategy and propose qualified vendors to match with users requirements.
• Perform as a single point of contact for both contractors and users to facilitate the procurement process and ensure its compliance.
• Support users in reviewing PO, invoices, or related documents; and announcing the reference price to ensure compliance with NACC s law.
• Ensure evaluation criteria is reasonable with fairness in dealing the contractors.
• Support and advise users in preparing the procurement proposal to Procurement Committee and contract documents when the proposal is approved.
• Facilitate tender/negotiation process, including to negotiate contracts with contractors to ensure the contracts gives adequate protection to Company legal position and conforms to Company legal requirement.
• Provide support during formulation of the contracting negotiation and clarification of contract terms, give recommendations on contractual exceptions/deviations from contractors, and draft the final contracts.
• Coordinate with Procurement and Contracts Services Team in case of contracts complex deviation.
• Manage contracts and provide initial alleviation or dissolution on procurement contracts dispute before arbitration or court litigation process.
• Ensure contracts is closed out and user complete contractor s performance evaluation under the contracts.
• Keep update on procurement and contracts matters, commercial terms and conditions, and market information in order to protect and optimize Company s interes.
• Job End Results.
• Master Procurement Plan (MPP, APP, AMPP).
• Proposal on best fit sourcing strategy and qualified vendors.
• Single point of contact for both contractors and users to ensure the compliance with company s procurement procedure.
• Support on reference price matters.
• Reasonable and fair evaluation criteria.
• Support and advise on procurement proposal and contract documents.
• Tender/negotiation process facilitation.
• Contracts formulation, clarification of contract terms, recommendations on contractual exceptions/deviations, and final contracts.
• Contracts management, initial alleviation or dissolution on procurement contracts dispute before arbitration or court litigation process.
• Close out report and contractor s performance evaluation.
• Updated procurement and contracts matters, commercial terms and conditions, and market information.
• Professional Knowledge & Experiences.
• Bachelor's degree in Engineering, Commercial, law or related technical fields.
• At least 5 years experience in procurement and contracts or related functions.
• Good knowledge in oil and gas industry, commercial, insurance and legal.
• Good command of written and spoken English with TOEIC score higher than 750.
• Additional Desirable Qualifications.
• Communication and negotiation skill.
• Work Location.
• Bangkok - Resident.

Skills:

Social media

Job type:

Full-time

• Customer Interaction - Respond to customer inquiries via email, phone, chat, or social media promptly and professionally.
• Order Management - Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
• Issue Resolution - Address and resolve customer complaints or issues, such as defective products or delivery problems, ensuring a satisfactory outcome.
• Feedback Collection - Gather customer feedback to improve products, services, and the overall customer experience.
• Knowledge Sharing - Stay updated on product knowledge and policies to provide accurate information to customers.
• System Navigation - Utilize CRM software to document, track, and manage customer interactions and profiles.
• Collaboration - Work with other departments, like logistics or operations, to ensure customer needs are met.
• Sales Support - Advise customers on product choices, promotions, and features to support sales efforts.
• Follow-up - Conduct follow-up communications to ensure that customer issues have been resolved to their satisfaction.

Skills:

English

Job type:

Full-time

• Fluent in both Thai and English (spoken and written).
• Minimum qualification: High School Diploma; Diploma or Degree preferred.
• Good communication and interpersonal skills.
• Basic computer and typing proficiency.
• Previous customer service or call center experience is an advantage.
• Willingness to work in shifts, weekends, or public holidays as required.
• Why Join Us? Competitive salary and performance incentives.
• Professional and inclusive working environment.
• Training and development opportunities.
• Career growth in a global BPO company.
• Responsibilities: Handle customer interactions via phone, email, or chat in Thai and English.
• Assist customers with inquiries, product information, order status, and troubleshooting.
• Maintain accurate records of customer interactions in the system.
• Follow up to ensure resolution and customer satisfaction.
• Meet performance targets for quality, efficiency, and customer satisfaction.
• Escalate complex issues to the relevant department when necessary.

Experience:

1 year required

Skills:

Finance, Statistics, Python, English

Job type:

Full-time

• Manage/ Clean/ Prepare internal and external data (structured/ semi-structured/ unstructured data) for model development/ deployment/ monitoring, including the production of data quality and integrity report.
• Develop statistical/ expert/ hybrid models to be able to enhance the model when model deterioration is indicated using variety of data modeling techniques such as Logistic Regression/ Random Forest/ Gradient Boosting/ Non-Parametric Regression. Also, in case of using external consultants, be able to work closely with them across all m ...
• Generate prescriptive models to respond to interactive decision to optimize risks and rewards.
• Deploy credit risk models into Databricks platform, collection system and credit decision engine and maintain any model adjustment.
• Assist and work closely with related parties, e.g. business users, credit approval officers and relationship managers to ensure credit risk models are appropriate and efficient for business direction and support for new digital lending risk assessment and platform.
• Ensure all credit risk models are qualified to be used through model life cycle. Regularly perform model monitoring, model assessment and propose proactive action/ recommendation to improve the model.
• Assist and design for business opportunity to develop alternative credit score from partnership data.
• Collaborate with IT and data engineer to ensure data availability and quality from various sources (both on-premise/ cloud) to develop an efficient model.
• Qualifications Bachelor s or higher degree in Finance, Statistics, Mathematics, Economics, MIS, Engineer, Data scientist or any related fields.
• At least 1-2 year experiences credit risk analytics, credit risk modeling/ scoring in retail banking, consumer finance or any financial business.
• Strong knowledge and skill in machine learning, credit scoring, data analytics using R/ Python/ PySpark, MATLAB, SPSS, SAS, SQL or similar required.
• Analytical mindset with excellent critical thinking ability and data analytics skills.
• Excellent computer skills and programming tools.
• Good command in both written and spoken English.
• Good project management skills.
• Good team player with a positive attitude toward hard working and working under pressure.
• Experienced in credit risk modeling, model monitoring/ validation/ deployment/ maintenance preferred.
• Prior experience in Basel/ IFRS9, RAROC, Stress Test, Big Data, Data Mining, Digital leading, Fin-tech/ Start-up is a plus.
• We're committed to bringing passion and customer focus to the business. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us.