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Experience:

5 years required

Skills:

Analytical Thinking

Job type:

Full-time

• Design and work on cybersecurity framework based on business objectives and strategic imperatives of the client organisation including goals, vision, mission, and operational plans.
• Data pattern and trend identification via metric analysis, driving operational excellence and improvement.
• Designing and implementing data protection and privacy programs for our clients and supporting their business.
• Evaluating the data protection and privacy practices of our clients and Conducting Privacy Impact Assessments.
• Monitor processes and drive improvements in efficiency and quality of cybersecurity programs.
• Assist in development of workflows for transitioning strategic plans into implementation plans and operational readiness.
• Facilitate strategic planning initiatives, documentation, technical roadmaps and security tool rationalisation.
• Assist in designing the security organisation structure including cyber defense.
• Develop security policies, procedures, standards based on the security strategy and roadmap.
• Review of cybersecurity policies and processes to identify gaps in design of control based on comprehensive assessment framework.
• Maintain continuous communication with key stakeholders in support of the security strategy, and plan and solicit feedbacks, to uplift the programs and capabilities.
• Conduct security process implementation reviews to assess security effectiveness and reporting.
• Conduct Current State Assessment of cybersecurity practices against the defined controls and provide recommendations for to-be state.
• Run Cyber Security Diagnostic Assessments and develop programs for cybersecurity skill development and enhancement.
• Provide certification advisory across Information Security Management System (ISMS).
• Implement security controls for realisation of the certification requirements and provide technology roadmap based on the security strategy.
• Assisting in delivering privacy projects to acting as a subject matter expert on them or to leading a team towards excellent client experience.
• Supporting and guiding our clients in adhering to the complex web of relevant national and international regulations (e.g. EU General Data Protection Regulation).
• Deploying processes and tools to help detect and prevent privacy breaches.
• Ensuring a harmonised approach towards data protection and privacy by bringing together our client's stakeholders (e.g. legal, compliance, risk, HR, security, business functions).
• Assisting clients in privacy related incident response activities.
• Supporting the client's team by acting as an interim team member (e.g. data protection officer, security officer, security manager, security analyst).
• Proactively identifying and pursuing opportunities for further business and team growth.
• Preferred skills.
• Bachelor's degree in Computer Science, Information Systems, Information Technology, Engineering, or equivalent education.
• Minimum 4 - 5 years of prior relevant working experience.
• Experience with vulnerability scanning solutions and cybersecurity systems.
• Possession of relevant qualifications such as CIPM, CIPT, CIPP/E, CISM, CISSP, and/or HCISSP, as well as involvement in industry related organizations (e.g. IAPP, ISACA, (ISC)²) or relevant certifications.
• Strong interpersonal and stakeholder management skills with ability to coordinate between technical and business teams.
• Excellent verbal, written communication and interpersonal skills with stakeholders at all levels.
• Knowledge and experience with relevant data protection and privacy laws and regulations (e.g. PDPA, EU GDPR, and Privacy Shield) and industry standards and frameworks, such as GAPP and BCR.
• Ability to efficiently understand client organisations and their business model and to tailor relevant processes to privacy requirements.
• An analytical mindset, strive for quality and are able to work in a result-oriented environment.
• Education (if blank, degree and/or field of study not specified).
• Degrees/Field of Study required: Bachelor Degree.
• Certifications (if blank, certifications not specified).
• Required Skills.
• Optional Skills.
• Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, AI Fluency, AI-Human Collaboration, Analytical Thinking, Azure Data Factory, Coaching and Feedback, Communication, Creativity, Cybersecurity, Cybersecurity Framework, Cybersecurity Policy, Cybersecurity.
• Requirements, Cybersecurity Strategy, Digital Tooling, Embracing Change, Emotional Regulation, Empathy, Encryption Technologies, Inclusion, Intellectual Curiosity, Learning Agility, Managed Services {+ 16 more}.
• Desired Languages (If blank, desired languages not specified).
• Travel.
• Not Specified.
• Available for Work Visa Sponsorship?.
• Yes.
• Government Clearance Required?.
• No.

Skills:

Microsoft Office, Problem Solving, Recruitment, Automation, Backbone, Tableau, YouTube, SQL, English

Job type:

Full-time

• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
• Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
• No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• About Agoda.
• At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.
• The Customer Experience Group (CEG) of Agoda effectively serves our customers and partners to ensure satisfying results. This great task is accomplished with the support of our Global Service Verticals (GSV) team. We serve as the backbone for CEG's global operations. Our team is comprised of project managers, process owners, analysts, and talent management. Together we work nonstop to improve the quality and efficiency of our customer and partner support processes. We are a very data-driven environment, eager to move fast and learn through experimentation. A clear focus on supporting our customers and partners is bolstered by a strong, entrepreneurial culture that enriches us and Agoda's business performance.
• This role is within the.
• Partner Excellence team., which is a part of CEG's Global Service Verticals. The team focuses on driving end to end partner experience and process improvements, and scaling impact through automation, AI, and tooling across both partner-facing and agent-facing journeys.
• This role is responsible for leading a portfolio of global partner excellence programmes with a focus on complex system support in the Customer Experience Group (CEG), with a focus on: (i) process optimization and PX improvements across the post booking partner journey, (ii) automation, AI, and tooling to enhance customer and agent experience, (iii) collaboration with product and commercial teams to drive structural changes and (iv) reduce partner effort and CEG cost to serve, unlock commercial value from partner support insights.
• You will lead a high performing team of project managers/experts to drive measurable impact on customer satisfaction, efficiency, quality, and cost. The role combines strategic problem solving, hands on data-driven execution, and strong stakeholder management with both technical (Product/Tech/Data) and non technical (Operations/Support/Commercial) teams.
• Lead and Own a Portfolio of Transformational Initiatives.
• Own from end to end a collection of projects and/or areas of business in CEG (global coverage), spanning commercial enablement and process excellence initiatives.
• Prioritize, plan, and drive initiatives that improve mission critical metrics: partner satisfaction (e.g., PSAT), service levels, automation quality, productivity, cost efficiency, and employee/agent engagement.
• Ensure CEG readiness to support Agoda's new business and product initiatives by working closely with Product, Engineering, Data, Marketing, Strategic Partnerships, Partner Services, Finance, Legal, and other CEG teams.
• Shape End to End Customer & Process Improvements.
• Continuously improve CEG end to end processes across the post booking journey to remove pain points, and improve operational performance through targeted initiatives and data driven insights.
• Own and evolve frameworks and roadmaps for how we continuously improve our internal Standard Operating Procedures (SOPs) and related processes; balancing CX/PX outcomes vs. efficiency/cost.
• Define clear problem statements and build business cases to define and prioritize customer/partner pain points and success metrics.
• Drive Commercial driven Solutions & Insights in Operations.
• Partner with Product Management / Technology /CEG teams to design, prioritize, and implement solutions, from experimentation and configuration through to global rollout and impact measurement.
• Drive strategic initiatives across CEG such as improving complex systems support in key growth markets, regulatory initiatives and partner closely with our commercial teams in order to improve partner/supplier pain points.
• Identify opportunities to leverage automation, AI, and tooling across customer, partner and agent journeys (e.g., self service, post-booking APIs).
• Lead and Develop a High Performing Team.
• Set long term vision, strategy, and annual/quarterly OKRs for your team, aligning with CEG and Agoda-wide priorities.
• Manage and coach a team of project managers (and potentially people managers), building talent, capability, and succession within the Partner Excellence team.
• Provide structured feedback, mentoring, and support to enable your team's growth and to consistently raise the bar for quality and impact.
• Build trusted relationships with senior leaders and stakeholders across CEG and other functions, effectively influencing priorities and decisions.
• Monitor project milestones, identify risks and dependencies, troubleshoot issues, and implement mitigation plans - acting at all times as the ultimate owner of the portfolio's outcomes.
• Experience & Background.
• At least 8-10+ years of experience in project/program management, strategy & operations, commercial excellence, process improvement, management consulting, or similar fields.
• Significant people leadership experience, including building and managing high performing teams (ideally including people managers and individual contributors).
• Proven track record of leading and influencing complex, cross functional initiatives from idea to implementation, with clear, measurable business impact.
• Experience working closely with Product/Technology/Data teams on technical or automation/AI-focused projects is highly advantageous.
• Technical & Analytical Skills.
• Strong analytical mindset; comfortable with numbers and quantitative problem solving. Able to define analysis structures, interpret data, challenge existing metrics, and make recommendations.
• Familiarity with data and analytics tools (e.g., SQL, Tableau, Metabase, VBA, or similar) and experience leveraging them to drive decisions.
• Comfort working with or overseeing workflow / automation / agent guidance tools, and the ability to engage in technical discussions with Product/Engineering/Data teams. Coding ability is a plus(you have to be willing to learn).
• Exposure to AI/ML driven solutions in an operational or PX context (e.g., chatbots, recommendation engines, routing, classification, or decision support tools) is a strong plus.
• Commercial Excellence, Process, and Delivery Skills.
• Demonstrated experience in process improvement and transformation, ideally in commercial, operations or customer support environments.
• Strong project and stakeholder management skills, with the ability to manage multiple initiatives in parallel, structure complex problems, and orchestrate cross functional teams.
• Experience defining and driving improvements in KPIs such as CSAT, NPS, SLAs, handle time, productivity, or cost to serve.
• Leadership, Communication & Ways of Working.
• Excellent communication and presentation skills in English, with the ability to influence and align stakeholders at all levels, including senior leadership.
• Ability to work effectively in a fast paced, dynamic, multicultural environment, comfortable with ambiguity and experimentation in a high velocity setting.
• A growth mindset and positive attitude: proactive, hands on, detail oriented, and with a strong sense of ownership and accountability.
• Eagerness to pitch new ideas, take initiative, and seek out opportunities for improvement; comfortable giving and receiving feedback.
• Professional experience with Microsoft Office tools (e.g., Excel, Word, PowerPoint). Experience with collaboration and project tracking tools is a plus.
• What we offer.
• Competitive compensation package (relocation support and visa support provided for successful overseas candidates).
• Exciting, high impact career opportunity with a major global OTA, including potential moves between teams and global locations. You will interact with departmental senior leadership regularly.
• Dynamic, multinational tech environment with colleagues from diverse educational and professional backgrounds.
• Continuous learning and development opportunities through corporate learning programs.
• Modern office space and convenient location at the heart of Bangkok Metropolitan, Hub of Asia.
• Please review our Hiring Process Guidelines before your interview - click.
• here.
• to learn how interviewing at Agoda works.
• Discover more about working at Agoda.
• Agoda Careers.
• https://careersatagoda.com.
• Facebook.
• https://www.facebook.com/agodacareers/.
• LinkedIn.
• https://www.linkedin.com/company/agoda.
• YouTube.
• https://www.youtube.com/agodalife.
• Equal Opportunity Employer.
• At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
• We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
• Disclaimer.
• We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Skills:

Problem Solving, Data Entry, Teaching, SAP

Job type:

Full-time

• Remote Position: No.
• Region: Asia.
• Country: Thailand.
• State/Province: Chonburi.
• City: Laem Chabang.
• General Overview.
• Functional Area: OPS - Operations.
• Career Stream: SUP - Operations Support.
• Role: Analyst.
• SAP Short Name: ANA.
• Job Title: Operations Training Analyst.
• Job Code: ANA-OPS.
• Job Level: Band 07.
• Direct/Indirect Indicator: Indirect.
• Summary.
• Incumbents are fully qualified to execute job/role accountabilities working independently on most aspects of the job. Work is performed within established professional standards and practices. Tasks are moderately complex in nature where judgment is required to complete recurring assignments independently and to determine the best methods to follow to complete assignments. Erroneous decisions or failure to achieve results may have a negative impact on the divisions/departments operations, schedules, and/or performance goals. Works under general Supervision. Situations not covered by standard processes, procedures and methods are referred to manager or expert resource. May demonstrate work methods to new employees. Builds internal and external relationships, with emphasis on those that facilitate the achievement of job/role accountabilities, such as relationships with key suppliers, customers and internal service.
• Detailed Description.
• Creates and provides training packages for the manufacturing organization.
• Meets with process owners to define and create new certification requirements.
• Ensures all operators receive appropriate training and retraining when processes are changed.
• Ensures trainers and operators have proper certifications and are re-certified in line with the site plan/policy.
• Documents details of Qualification/Certification requirements.
• Reports certification status to production managers; audits the certification process for compliance and addresses issues of concern.
• Leads ISO and customer auditors through training procedures.
• Knowledge/Skills/Competencies.
• In-depth knowledge of technologies, including: through-hole, surface mount, surface mount fine/extra fine pitch, and associated modification and repair techniques.
• PC Class A Instructor Certification.
• Ability to train trainers.
• Strong presentation, teaching and coaching skills.
• Understanding of documentation processes & quality systems.
• Understanding of ISO standards.
• Good analytical and problem solving skills.
• Ability to effectively communicate with a wide variety of internal and external customers or suppliers.
• Proficient in computer applications and the ability to accurately perform tasks in some or all of the following applications: Word, Lotus Notes, Excel and Documentation control systems.
• Physical Demands.
• Duties of this position are performed in a manufacturing environment with occasional exposure to elements such as noise, dust, chemicals, operating machinery, temperature extremes, etc.
• Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.
• Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
• Above demands are carried out within the local existing Health and Safety guidelines.
• Typical Experience.
• Two to Four years relevant experience.
• Typical.
• Education.
• Bachelor's degree in a related field, or an equivalent combination of education and experience.
• Educational requirements may vary by geography.
• Notes.
• This.
• is not intended to be an exhaustive list of all.
• of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

Skills:

Risk Management, Negotiation

Job type:

Full-time

• Citi., you'll have the opportunity to expand your skills and make a difference at one of the world's most global banks. We're fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You'll also have the chance to give back and make a positive impact where we live and work through volunteerism.
• Shape your Career with Citi.
• Citi's.
• Banking.
• franchise is organized around three lines of business: Investment Banking, Corporate Banking and Commercial Banking. The unified Banking and International organization oversees the local delivery of the full firm to clients in each of the 95 markets where Citi has an on-the-ground presence.
• Citi Commercial Bank (CCB).
• is a solutions-led business for the demands of mid-sized and emerging corporates.
• We're currently looking for a high caliber professional to join our team as.
• Senior Vice President,.
• Credit Lending Management Head (Thailand).
• based in Bangkok, Thailand.
• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That's why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• We empower our employees to manage their financial well-being and help them plan for the future.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.
• Lead and develop a team of risk analysts and manage complex/critical/large professional disciplinary areas.
• Lead risk financial forecasting efforts, including designing and maintaining complex credit loss and financial risk forecasting models, conducting cost of credit analyses, and monitoring product trends to identify key areas of risk-opportunity.
• Develop, test, optimize and implement credit/valuation policies.
• Manage risk levels for the entire credit/valuation spectrum across multiple products and retail formats consistent with program financial goals.
• Track and report on initiatives, performance results, emerging trends, and opportunities to senior management.
• Establish cross-functional partnerships and networks in order to support the execute cross-functional and business initiatives.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• 10+ years of experience in credit risk management or equivalent training.
• Experience in the financial services industry preferred.
• Demonstrated accountability for delivery of a full range of services to one or more businesses/geographic regions.
• Consistently demonstrate clear and concise written and verbal communication.
• Proven negotiation skills often used at a senior level.
• Demonstrated ability to synthesize, prioritize and drive results with urgency.
• Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.
• Risk Management.
• Credit & Portfolio Risk Management.
• Full time.
• Citi is an equal opportunity and affirmative action employer.
• Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
• Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review.
• Accessibility at Citi.
• View the ".
• EEO is the Law.
• poster. View the.
• EEO is the Law Supplement.
• View the.
• EEO Policy Statement.
• View the.
• Pay Transparency Posting.

Skills:

Business Development, Project Management, Negotiation, Leadership Skill, English

Job type:

Full-time

• Be the core part of the team in the growth of infrastructure advisory business, including infrastructure finance and economics, infrastructure policy and investment and infrastructure and climate. The candidate will also support other businesses in advisory practice, for example, economic and policy advisory services, sustainable finance (e.g. green finance, climate finance, transition finance), decarbonization, as needs arise.
• Play a leading role in execution, business development and building internal capabil ...
• Establish relationships with clients and be seen as a trusted advisor and build a network of clients and contacts including with governments, business, international organizations, and multilateral development banks.
• Understand and analyze client's needs related to strategy, policy, market, economics, financing, business, project development and implementation and identifying integrated solutions to meet them.
• Lead, plan and manage execution of various advisory mandates and effectively coordinate with relevant partners, teams and communicate to clients to deliver the services with quality and standards.
• Perform rigorous and evidence-based research and analytical works in the relevant sectors and issues on proposed investments, market assessment, policy interventions in the infrastructure sector.
• Perform financial and economic analysis for proposed investments and policy interventions including developing robust financial and economic models.
• Perform other tasks to deliver advisory services including private sector selection for Public Private Partnership (PPP) projects, contract review and analysis, contract negotiation, delivery and management of donor-funded programs.
• Perform other tasks as part of business development including government bidding process, Helped the public and private sector clients navigate through complex policy and regulatory framework to deliver successful outcome.
• Support the team in preparing 'thought leadership' in the areas of infrastructure economics and finance, sustainable infrastructure, infrastructure and climate and emerging trends in the infrastructure.
• Educational background (a minimum of Bachelor's degree) in business, finance, economics, engineering or relevant disciplines.
• At least 3-5 years of relevant advisory and/or industry experience related to infrastructure finance, project development and implementation, business development, economic policy formulation, international development.
• Strong technical knowledge in infrastructure finance and economics, infrastructure investments and policies, Public Private Partnership (PPP) with proven track record in preparing robust economic and financial modelling for large-scale infrastructure projects.
• Awareness of emerging global and national trends in the infrastructure sector and broader economy including blended finance, green infrastructure, decarbonization, green and climate finance, energy transition, circular economy.
• Previous experience working or interacting with governments and multilateral development banks would be an advantage.
• Strong analytical skills, intellectual curiosity, versatility and ability to quickly learn new areas and take multi-faceted approach to provide integrated solutions to client.
• Strong project management skills and an ability to plan work streams and supervise analysts to perform robust research.
• Strong writing, communication, presentation in Thai and English.
• Strong interpersonal skills and ability to build trust with the client and team.
• Willing to travel to countries in the Greater Mekong Subregion (including Lao PDR, Myanmar, Cambodia and Vietnam) for business development and project execution.
• Willing to work at client site as required (including full-time and part-time).
• Where you'll grow.
• You'll grow through coaching, stretch opportunities, and mentoring that build the skills you want. We'll give you regular feedback to support continuous improvement, and our sensible planning will give you the space to deliver quality work. With clear career paths and opportunities for mobility and cross-functional exposure, you can shape your future with confidence.
• How we work together.
• We bring curiosity, integrity, and care to every engagement. We listen, include diverse perspectives, and support one another. Collaboration drives how we work - creating practical, positive impact for our clients and communities, locally and globally.
• What we offer.
• Comprehensive benefits designed to support your wellbeing and life outside work.
• Hybrid working and flexibility aligned to client needs and team rhythms.
• Recognition programmes and performance reviews that celebrate your contributions and reward your impact.
• Opportunities to participate in Corporate Sustainability activities.
• Facilities and resources at our Bangkok City Tower office (near BTS Chong Nonsi).
• Grow here. Go further.
• To help us comply with PDPA rules, please don't include your religion or race on your CV.