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Experience:

3 years required

Skills:

Mechanical Engineering, Chemical Engineering, Product Development, Project Management, Risk Management, Data Analysis, Enthusiastic, Assembly, SQL, English

Job type:

Full-time

Level: Staff Engineer (Senior Technical Individual Contributor role; no direct reports.) About our group: Asia HDM team is responsible for end-to-end HGA mechanical integration, providing technical leadership in CTQ-focused evaluation, risk management, and close collaboration with Drive product HDM to identify and close design gaps, ensuring smooth qualification, factory handoff, and sustained product performance. About the role - you will: Act as mechanical Critical to Quality (CTQ) owner on cleaning related process changes and have ongoing monitoring plan, working with process ow ...

Skills:

English, Thai

Job type:

Full-time

• Work closely with Solution/Development team to understand clients business requirements and map them to Saas products capabilities.
• Ensuring the SDD are in accordance to clients specification, leveraging out of the box functionality and best practises in the market. Able to simply complex requirement's.
• Advice clients on supply chain best practises aligned with the SaaS workflows (e.g. inventory management, order fulfilment, marketplace).
• Maintain accurate implementation documentation in company shared folder or platform.
• Proactively identify gaps between client needs and product capabilities, documenting enhancement request for product team.
• Product Training.
• Develop and maintain training materials given by product team, including user guides, quick references, and e learning modules tailored to different user personas (e.g. warehouse, planners, logistics coordinators or super users).
• Conduct virtual or on-site super/end user training session to ensure clients are proficient in using the system before go-live.
• Deliver "Train the Trainer" session to client super - user to enable internal knowledge transfer.
• Assess training effectiveness through quizzes, feedback forms, and hands-on exercises and adjust training materials accordingly.
• User Acceptance Training (UAT).
• Develop detailed UAT test scripts and scenarios based on business requirements and functional specification.
• Coordinate UAT schedules with client stakeholders, ensuring adequate participants and resources availability.
• Test the cases in UAT environment before actual UAT conducted with client to ensure the fixes are done earlier.
• Guide clients users through the UAT process, demonstrating how to execute test cases and document results.
• Log, track and manage issues identified during UAT in the project tracking document.
• Validate fixes and perform regressions testing to ensure system stability before go live sign off.
• Go Live Execution.
• Collaborate with client, Delivery Manager and internal teams to finalize the go-live cutover plan, ensuring alignment with Saas product deployment schedule.
• Execute final data migration validation and system configuration checks immediately prior go live.
• Facilitate the Go-Live Decision process by consolidating all readiness criteria into a formal assessment including.
• UAT Sign Off: Confirmation that all critical and high-priority issues have been resolved and accepted by the client.
• Training completion: Verification that end - users and super users have completed required training and demonstrate competency.
• Data Readiness: Confirmation that master data and transactional data have been validated, cleansed and successfully migrated to the productions environment.
• Environment Stability: Validation that the Saas production environment is configured and all integrations are functioning as expected.
• Cutover Checklist: Completion of all pre-defined cutover tasks, including rollback procedures and contingency plans.
• Client approval: Formal sign off from the clients project sponsor or steering committee confirming their readiness and acceptance of go live.
• Approved for Go Live: All criteria met; proceed as planned.
• Conditional Go Live: Minor non critical items remains that do not impede business operations, mitigating plan documented and accepted by client.
• Deferred/Not ready: Critical criteria not met; go live rescheduled with clear remediation plan and timeline.
• Provide go live day support, monitoring system performance, user login activity, and initial transaction volumes.
• Serve as the primary point of contact for go live day issues, triaging and resolving critical items in real time while escalating product elated bugs to engineering with clear reproductions' steps.
• HyperCare Support.
• Deliver struture4d HyperCare support period (typically 2 - 3 weeks post go-live) to stabilise adoption and ensure client confidence in the Saas Platform.
• Operate within defined SLAs for response and resolution times, triaging incoming support tickets from client users.
• User errors: address through coaching or additional training.
• Configuration issues: Adjust system settings as needed.
• Product Bugs: Documents with detailed steps and escalate to engineering.
• Enhancement request: Log for product roadmap consideration.
• Conduct daily stand up calls with the client during HyperCare to review open tickets, prioritise resolution and communicate progress.
• Transition the client to the Customer Care Support Team t the HyperCare conclusion, ensuring a smooth handover with complete documentation of open items.
• Post Mortem & Continues Improvement.
• Schedule and facilitate post mortem (or "retrospective") session internally and client within 2 - 4 weeks after go live.
• Project Summary: Scope, timeline and Key Milestones.
• Successes: What went well, including effective training approach, smooth go live execution and positive client feedback.
• Challenges: What didn't go well/root causes of delays, issues or adoption hurdles.
• Product Feedback: Prioritise list of product gaps or features request identified during project.
• Process Improvements: Actionable recommendation to improve implementation methodology, templates or documentation.
• Present post mortem findings to internal stakeholder, contributing to the implementation practise knowledge base and continues improvements initiative.
• Track closure of post mortem action items to ensure lesson learned translate into tangible improvements for future Saas implementation.
• Essential Requirements.
• Competencies & Skills Required.
• SaaS Product Knowledge (e.g WMS, OMS).
• Familiar with supply chain end to end processes.
• Training & Adoption.
• Support & Triage.
• Reporting & Documentation.
• Language Proficiency: English & Thai Speaking expertise.
• Personal Attributes.
• Client-Centric Mindset.
• Adaptability & Learning Agility.
• Structured & Detailed Oriented.
• Strong Communication Skills.
• Collaborative Team Player.
• Proactive & Self Sufficient.
• Resilience & Grit.
• Business Acumen.

Skills:

Automation, Kubernetes, DevOps

Job type:

Full-time

• Manage and operate DX Infrastructure, including the virtualization layer and the container platform.
• Direct and coordinate efforts to maintain and upgrade the current platform and adopt new technology to support the business.
• Continuously improve infrastructure for better availability, scalability, and security.
• Work with architects and other engineers to ensure new solutions meet standards and that the transition from concept to production is smooth and fully documented.
• Research new technologies related to cloud products and services.
• Synthesize technologies from multiple vendors into a single customer-facing solution.
• Delivery CI/CD & GitOps.
• Design, build, and operate GitOps CI/CD platforms (GitLab / GitLab Runner, Harbor registry with image scanning, Argo CD) on OpenShift and Kubernetes.
• Migrate customer workloads from VM / Docker Compose into production-grade Kubernetes manifests or Helm charts.
• Production ownership incident & reliability.
• Owner production incidents end-to-end on customer clusters: evidence collection, root-cause analysis, remediation, and written RCA / runbook. Examples of scope: control-plane certificate expiry, node network blips from OS auto-updates, Kafka connection leaks, K8s node crashes.
• Design and maintain monitoring and alerting (Prometheus / Grafana / Thanos, Elastic, Datadog): pod health, PVC capacity, object-storage per-bucket usage, certificate expiry, load-balancer metrics.
• Plan and execute platform changes under change management: action plans, maintenance windows, customer notification, rollback and soak criteria, DR tests, vendor support cases (Red Hat, HPE).
• Customer-facing & documentation.
• Work across multiple customer environments (enterprise / property / data-platform accounts). Produce solution architecture documents, proposals, monthly operation reports, and incident reports in Thai and English.
• Document solution architecture and provide training and guidance to support tier and engineering teams for new services.
• Upskill LSA engineers technical skills and instructor skills: transfer knowledge and motivate other engineers.
• Required skills].
• At least 2-5 years' experience and excellent in Unix/Linux skills together with automated shell scripting, or using programing language such as Python and so on.
• Has a container and its orchestrator experience such as Docker, Kubernetes, and Git etc.
• Has a database (RDBMS) experience for both SQL and NoSQL.
• Has Basic TCP/IP Networking knowledge.
• Optional skills: Plus Points].
• In-Depth understanding of Cloud, Virtualization-based, and Container technologies (AWS, Azure, GCP, VMware, Kubernetes).
• Understanding web-app and API service.
• Understanding messaging system, preferably Apache Kafka.
• The knowledge of maintaining and improving the DevOps Platform.
• Other basic requirements].
• Bachelor or Master Degree of Technology, Computer Science, Computer Engineering, Software Engineer or any related fields or equivalent experience.
• Ability to communicate well in English.
• Desire to learn new technologies and skills.
• Initiative, analytical thinking, troubleshooting and communication skills.
• Must be a service mind, staff and customer orientated team player.

Experience:

3 years required

Skills:

Software Development, Architecture, Automation, Kubernetes, TypeScript, Docker, DevOps, Golang

Job type:

Full-time

• We are seeking a highly skilled and motivated DevSecOps Engineer to join our team. The ideal candidate will have extensive experience in building, deploying, and maintaining applications and infrastructure in a fast-paced environment. You will collaborate with software developers to manage code releases, streamline CI/CD processes, and ensure the scalability and reliability of our systems.
• Infrastructure as Code (IaC): Develop and manage infrastructure using tools like AWS CDK, Terraform, CloudFormation, or Ansible to ensure consistent and scalable infras ...
• Containerization: Manage containerized environments using Docker, Kubernetes, or similar platforms to simplify application deployment and scaling.
• CI/CD Pipeline Management: Design, implement, and maintain continuous integration (CI) and continuous delivery (CD) pipelines to automate and streamline software delivery processes.
• Cloud Infrastructure: Maintain and optimize cloud-based environments such as AWS or Google Cloud, ensuring high availability, security, and performance.
• Monitoring & Logging: Implement monitoring and alerting systems (using tools like Prometheus, Grafana, etc.) to ensure high availability, fault tolerance, and performance across applications and infrastructure.
• Automation & Scripting: Automate routine tasks using scripting languages such as TypeScript, Golang or Bash to reduce manual intervention and enhance productivity.
• Collaboration: Work closely with development to ensure seamless integration, quick resolution of issues, and faster deployment cycles.
• Security & Compliance: Implement best practices for securing infrastructure, data, and applications. Ensure compliance with company policies and regulatory requirements.
• Performance Optimization: Continuously monitor system performance, identifying bottlenecks and improving system performance and scalability.
• Disaster Recovery: Develop and maintain backup, disaster recovery, and business continuity plans to ensure system resilience.
• Experience: 2+ years of experience in DevSecOps or related positions.
• Education: Bachelor's degree in Computer Engineer, Computer Science, Information Technology, or related field (or equivalent work experience).
• CI/CD Tools: Hands-on experience with CI/CD tools such as GitHub Action or ArgoCD.
• Scripting & Automation: Proficiency in scripting languages like TypeScript, Golang, or Bash for automating tasks.
• Cloud Platforms: Strong experience with cloud platforms (AWS, Google Cloud) and their services, including networking, security, and compute resources.
• Infrastructure as Code (IaC): Experience with IaC tools like CDK, CloudFormation, Terraform, or Ansible for automated infrastructure management.
• Containerization: Proficiency in Docker and container orchestration platforms like Kubernetes.
• Version Control: Expertise with Git and version control best practices.
• Monitoring & Logging Tools: Familiarity with tools such as Prometheus, Grafana, Grafana Loki, ELK Stack, or similar for monitoring and logging.
• Networking: Understanding of network protocols, firewalls, load balancing, dns and security practices.
• Strong problem-solving and troubleshooting skills to diagnose and resolve production issues.
• Knowledge of agile methodologies and the software development lifecycle (SDLC).
• Ability to work collaboratively in cross-functional teams and communicate effectively with non-technical stakeholders.
• Experience with microservices architecture and related deployment practices.
• AWS Certified DevOps Engineer, or similar certifications.
• Certified Kubernetes Administrator (CKA) or Kubernetes-related certifications.

Experience:

2 years required

Skills:

Teamwork, Swift, English, Thai

Job type:

Full-time

• Manage live stream software(OBS,Tiktok live studio) and platforms (TikTok Live, Shopee Live, Lazada Live, etc.) to ensure optimal performance and troubleshoot technical glitches.
• Monitor live streams for any technical issues or disruptions, and take swift action to resolve them.
• Maintain a strong understanding of streaming protocols and best practices across various platforms.
• Actively monitor chat messages and comments for inappropriate content, hate speech, or violations of community guidelines.
• Manage comments promptly to maintain a positive and inclusive environment for viewers.
• Work collaboratively with the live anchor to address viewer concerns or questions that require moderator intervention.
• Assist the live anchor with pre-stream preparations, including setting up equipment and testing software.
• Monitor scripts and product information to ensure accuracy and provide real-time support during the stream.
• Generate reports on live stream performance metrics (viewership, engagement) for post-analysis.
• Collaborate effectively with the live anchor, marketing team, and technical staff to ensure a seamless live stream experience.
• Clearly communicate any technical issues or moderation needs to the live anchor and relevant team members.
• Maintain a positive and professional demeanor within the team environment.
• Excellent attention to detail and ability to identify and address potential problems proactively.
• A keen eye for inappropriate content and a commitment to maintaining a positive online environment.
• Effective communication and collaboration skills to work seamlessly within a team.
• Ability to stay calm under pressure and make quick decisions in fast-paced situations.
• Proficient in (Thai, and English) to understand viewer comments and communicate effectively.
• Strong technical skills with experience in live streaming software and platforms (OBS, TikTok Live, Shopee Live, Lazada Live a plus).
• Graduating from relevant fields of study would be preferred.

Experience:

8 years required

Skills:

Automation

Job type:

Full-time

• Ability to thrive at the pace and scale of Amazon.
• Ability to work independently and manage multiple competing priorities.
• Ability and willingness to collaborate with peers around the globe, which may involve some participation in meetings at odd hours.
• Ability and willingness to travel domestically or globally as and when needed.
• Controls Deployment & Service (CDS) Engineers deliver and support data center building automation systems, such as Building Management Systems (BMS) and Electrical Power Monitoring Systems (EPMS). CDS Engineers work to deploy and service building automation systems, to ensure the health of our data centers. As a CDS Engineer, you may oversee deployment of a new BMS or EPMS as part of a new data center build, deliver projects to upgrade an existing data center owned or leased by Amazon, or deliver projects to upgrade colocated data centers with Amazon hardware. As a CDS Engineer, you may also be required to provide local servicing expertise to our fleet or data centers in your region, and occasionally assist with global support. Successfully working as a CDS Engineer will also require you to partner effectively with the many teams at Amazon that make our data center deployments and operations a success, including Construction, Commissioning, Critical Projects, Data Center Operations, Procurement, Program Management, Design, and Engineering teams, as well as maintaining strong relationships with our vendors.
• Key job responsibilities.
• Deployment of data center controls, on time, with effective management of vendors to ensure minimal defects at the point of Power and Facilities Hand-Off (PFHO).
• Delivery of critical projects to upgrade data center automation.
• Service and support provided to partner teams, providing diagnosis and resolution of Loss of Visibility (LOV), Loss of Resilience (LOR), Large Scale Event (LSE), Critical Scale Event (CSE), and other operations impacting events.
• Resolution of tasks within predefined Service Level Agreements (SLAs).
• Delivery of further initiatives to improve the efficiency of our data centers or our operations procedures.
• A day in the life.
• Join the cloud leader: AWS has the most proven operational and security expertise, and the business is innovating at a faster clip especially in new areas such as Machine Learning and Artificial Intelligence, the Internet of Things, Serverless Computing, and custom-designed processors and chips.
• Be at the nexus of action: Your involvement in data center delivery will be mission-critical to the successful deployment of our data centers. You won't just be observing from the sidelines; you'll be representing Amazon, building relationships across a wide variety of internal and external stakeholders.
• Build at scale: Build and operate infrastructure at an enormous scale, participating in Amazon's global presence.
• Your unique background will be an asset: At Amazon, our ability to innovate on behalf of our global customers and communities is dependent upon the skills, perspectives, and knowledge of people from all backgrounds.
• Continuous growth and learning: You may not be an expert in AWS when you join our company, but you will have support to become one. Benefit from direct access to industry-leading specialists, latest training materials, and courses to propel your career.
• About AWS.
• Diverse Experiences.
• AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
• Why AWS?.
• Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
• Inclusive Team Culture.
• AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
• Mentorship & Career Growth.
• We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
• Work/Life Balance.
• We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
• Control systems experience including building unified complex automated control systems (100 or more integration points in a Building Management Systems (BMS), Electrical Power Monitoring Systems (EPMS), or other complex automated control systems), working with hardware, software, or networking products from multiple vendors.
• Programming experience including Programmable Logic Controller (PLC), Supervisory Control And Data Acquisition (SCADA), Codesys, Python, or other scripted programming languages.
• Engineering documentation experience including electrical diagrams, control diagrams, control networks schematics, control panel Bill of Materials (BOM), or control panel schematics.
• Project management experience including scoping, scheduling, cost management, vendor/sub-contractor management.