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Experience:

4 years required

Skills:

Automation, Risk Management, Compliance, English

Job type:

Full-time

• Lead and oversee the end-to-end operations of ShopeePay Customer Service teams, including both Level 1 (L1) and Level 2 (L2) support.
• Lead and manage cross-functional CS-related projects (e.g., new process rollouts, system enhancement, automation initiatives) from initiation to execution, ensuring alignment with business goals and timely delivery.
• Act as PMO for CS function, including project planning, resource allocation, progress tracking, and risk management.
• Ensure delivery of excellent customer experience by managing daily workflows, team performance, and service quality.
• Collaborate cross-functionally with product, operations, and compliance teams to resolve recurring issues and enhance service standards.
• Prepare and present performance reports, root cause analysis, and action plans to stakeholders and management.
• Requirements: Bachelor s or Master s degree in Business, Operations, or a related field.
• 4+ years of experience in customer service or project management, with at least 1 year in a leadership role.
• Proven track record in managing large support teams and delivering service excellence in a fast-paced environment.
• Strong analytical mindset with experience in interpreting performance data and driving metrics-based improvements.
• Excellent communication, people management, and conflict resolution skills with good command of English.
• Familiarity with fintech, payments, or digital wallet services is an advantage.
• Strong logical and analytical thinking.
• SQL and coding skills are a plus e.g. Google App Script, JavaScript, Python etc.

Skills:

Google Analytics, Magento, Drupal, English, French

Job type:

Full-time

• Drive commercial growth of the e-commerce business by defining and executing strategies to maximize sales, profitability, and customer engagement,.
• Manage all operations related to the e-commerce site: means of payment, fraud, customer orders validation, preparation and delivery flows,.
• Optimize the inventory in coordination with the regional and local Retail Merchandising teams.
• Supervise the website e-merchandising: product offer, cross-selling, internal search process,.
• Ensure an exceptional customer experience throughout the process, from order management to handling inquiries promptly and professionally,.
• Manage the agency in charge of SEA,.
• Coordinate with local communication teams for a digital media plan,.
• Develop and update our e-commerce customer database,.
• Lead and manage e-commerce projects and initiatives, ensuring timely delivery and alignment with business objectives.
• Measure the website activity.
• Analyze the e-commerce sales (best-sellers, slow-movers, analysis by department, colors, price ranges, etc ).
• Follow the main website KPIs such as traffic, conversion rate, average basket,.
• Measure the site performances and the customer online behavior: navigation, pages, reactivity.
• Reports business information and propose any relevant improvements.
• Promote omni-channel services and digital culture.
• Coordinate the web-to-shop / shop-to-web activities,.
• Propose stock transfers when necessary,.
• Coordinate communications and animations action plans with the subsidiaries,.
• Study competitors sites, new industry trends, and inform on best practices.
• Customer Relationship Center (CRC).
• Oversee Day-to-Day Operations: Ensure the CRC operates smoothly, with efficient handling of all inbound and outbound customer interactions across phone, email, chat, and other support channels.
• Deliver Exceptional Customer Experience: Maintain high service standards by monitoring call quality and response times, ensuring every customer interaction is efficient, professional, and customer-focused.
• Team Leadership & Performance Management: Supervise CRC agents, provide coaching, conduct performance reviews, and collaborate with the CX team to implement training programs that enhance service quality and productivity.
• Process Improvement: Identify operational bottlenecks and implement workflow enhancements, scripting improvements, and updated procedures to streamline the customer journey.
• Resource & Workforce Planning: Develop staffing plans to ensure adequate coverage, especially during peak periods, while balancing efficiency and service quality.
• 5 to 10 years of experience in e-commerce with a strong focus on commercial strategy and sales growth.
• Proven experience managing or supervising a customer support team is strongly preferred.
• Excellent communication skills both verbal and written with the ability to handle challenging customer situations professionally.
• Strong analytical skills to interpret sales data and market trends for decision-making.
• Experience with Google Analytics and back-office (Magento, Drupal).
• Knowledge of digital medias, Analytics, SEA,.
• Fluent English and Thai a MUST. French will be an advantage.
• Customer-centric attitude with a strong focus on delivering excellent service experiences.
• Ability to lead and motivate a team, including conducting morning briefings to foster engagement and align priorities.
• Ability to work independently and be hands-on and operational as needed,.
• Ability to liaise in a transversal way with local, regional and Paris teams.

Experience:

2 years required

Skills:

Public Relations, Legal, ISO 27001, English

Job type:

Full-time

• Executes cybersecurity engineer tasks including, but not limited to, security patch management, security vulnerability management, and security configuration management.
• Tests, implements, deploys, maintains, reviews, and administers the cybersecurity tools.
• Assist in identifying, prioritizing, and coordinating the protection of critical cyber defense infrastructure and key resources.
• Coordinate with Cyber Defense Analysts to manage and administer the updating of rules and signatures (e.g., intrusion detection/protection systems, antivirus, and content blacklists) for specialized cyber defense applications.
• Identify potential conflicts with the implementation of any cyber defense tools (e.g., tool and signature testing and optimization).
• Operates and maintains production information security systems.
• Ensures proper cybersecurity documentation is in place regarding standard operating procedures.
• Monitors the industry and external environment for emerging threats and advises relevant stakeholders on appropriate courses of action.
• Oversees incident response planning and the investigation of security breaches and assists with any associated disciplinary, public relations, and legal matters.
• Applies expert knowledge and skills to resolve problems, including support concepts and methods, problem isolation and troubleshooting procedures, system and file recovery processes, and operating system and network configurations.
• Prepares and presents cogent and cohesive analyses and briefings advising management on new technological developments, techniques, and enhancements that result in increased time and cost efficiencies.
• Provides advice and assistance to troubleshoot the most complex problems in a manner that minimizes interruptions in the ability to carry out critical business activities.
• Supports rapid response teams in response to customer service problems resulting from catastrophic events such as virus infections or widespread power outages.
• Supports the development of a formal cyber security risk assessment program.
• Supports and assists in maintaining a vulnerability/gap/response assessment program.
• Supports the ongoing maintenance of the cyber-Kill Chain for the company, focusing on phases of cyber-attack and remediation/mitigation for each phase.
• Supports ongoing activities to develop, communicate, and support appropriate standards and risk controls associated with digital data.
• Supports the development and maintenance of a company Data Protection program.
• Responds to cybersecurity alerts.
• Cascade and leverage cybersecurity control and practice to the entire company group.
• Bachelor s or Master s degree in Computer Engineering, MIS, IT, or a related field.
• At least 2 years experience in computer security and 5 years in IT infrastructure.
• Have a foundation in good information security practices.
• Knowledge of International Security frameworks, Standards, and Guidelines, e.g., COBIT, NIST-800, ISO 27001, PCI-DSS, OWASP, etc.
• Experience in Security tools, e.g., EDR, ATP, WAF, IPS/IDS, Deception, TI/TIP, Anti DDoS.
• Experience in Cloud Environments, e.g., Google Cloud, AWS, Microsoft Azure.
• Experience with system and application security management and control.
• Experience with system, network, and OS hardening techniques. (e.g., remove unnecessary services, password policies, network segmentation, enable logging, least privilege, etc.).
• Experience with facilitating information security risk assessments.
• Technical writing, documentation development, process mapping, and visual communication skills.
• Hands-on experience with computer programming languages and/or scripting languages such as Python, Java, and Shell for automation.
• Professional certificates related to work (e.g., CISSP, CISM, AWS Certified Security, or similar general security certification) are desirable.
• Talent to identify and create a broad vision for a security solution and to execute it;.
• Systems Thinking - the ability to see how parts interact with the whole (big picture thinking).
• Proven experience of acting as an expert in project teams.
• A positive, can-do attitude who naturally expresses a high degree of empathy to others.
• Ability to explain your thoughts or findings also to non-technical professionals.
• Strong problem-solving and analytical abilities Able to work under minimal supervision, detail oriented.
• Excellent English (Spoken and Written).
• Location: True Digital Park, Punnawithi.

Experience:

2 years required

Skills:

Content Creator, Video Editing, Videography, Thai, English

Job type:

Full-time

• Propose video content ideas and formats suitable for different social media platforms
• (e.g. TikTok, Instagram Reels, Facebook, YouTube Shorts).
• concept & angle.
• structure / hook.
• filming approach.
• editing style..
• Shoot and edit short-form videos for social media (using camera or smartphone, lighting, audio, etc.).
• Edit and optimize videos for platform-specific performance (hook, pacing, captions, aspect ratio, duration).
• Create basic graphic materials and retouch images when needed (supporting visuals, thumbnails, simple design).
• Actively use AI tools to improve efficiency and creativity (idea generation, scripting, variations, editing assistance, etc.).
• Keep up with social media trends and experiment with new formats.
• Collaborate with the team while taking full ownership of assigned content pieces.
• Must-Have Qualifications.
• Strong understanding of how different social media platforms work
• (not just formats, but audience behavior and content flow).
• Proven ability to shoot and edit video content independently.
• Comfortable using video editing tools (e.g. CapCut, Premiere Pro, Final Cut Pro, or similar).
• Creative mindset able to think, test, and iterate without waiting for detailed instructions.
• Active user of AI tools in content creation and production.
• Able to work from topic-level direction and deliver complete, publish-ready content.
• Strong Plus (Nice to Have).
• Comfortable appearing in front of the camera when needed.
• Experience creating video content for selling products or brand marketing.
• Understanding of content flow: hook value call-to-action.
• Motion graphics or basic animation skills.
• Familiar with performance-driven content or social ads.
• What We Value.
• Curiosity and willingness to try new ideas.
• Ownership and responsibility for your work.
• Courage to experiment trying and failing is part of the job.
• Ability to balance creativity with brand consistency.
• What You ll Get.
• Creative freedom to propose and test your own ideas.
• Opportunity to shape the brand s video content direction.
• A fast-moving environment where good ideas get executed.
• Real impact your work will be published, tested, and improved continuously.
• How to Apply.
• Your portfolio or sample works (video content preferred).
• Social media accounts or platforms you have worked on (if available).
• A short explanation of how you usually turn an idea into a finished video.