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Experience:

8 years required

Skills:

Employer Branding, Branding, Negotiation, English

Job type:

Full-time

• Partnering with the business and translating the business resourcing strategy to actionable plans to deliver with speed, cost effectiveness and hiring of quality talent while ensuring continued focus on candidate centricity and hiring manager satisfaction.
• Managing the end-to-end resourcing of external positions, including attraction, conducting Job Brief Meeting (JBM), and aligning on sourcing strategy and assessment tools, leading of the offer making process, managing recruitment agency, building a hig ...
• Supporting the resourcing of complex roles, reorganization projects, Managed Open Resourcing (MOR) facilitation or managing role migrations.
• Developing trusted relationships and building a continuous, collaborative delivery partnership with key partners (business leadership teams, business HR, talent teams) to understand business priorities, roles, and talent needs both in the short and longer term.
• Championing and assuring Diversity, Equity & Inclusion remains at the core of the end-to-end resourcing process.
• Managing referrals, attending networking events and generally building a pipeline of possible candidates for Shell.
• Leveraging on contingent workforce insights in partnership with the Contractor Service Desk, and other internal/external data insights to develop an integrated resourcing approach.
• Actively contributing to the global community of recruiters by skills/lines of business to work towards the collective delivery of business resourcing priorities.
• Identifying continuous improvement opportunities, maintaining operational excellence, and adopting consistent and globally standardized resourcing processes where possible.
• Participating in projects that contribute towards Talent priorities and Integrated Resourcing ambitions.
• Employer Branding and Recruitment Marketing.
• Set the priorities and channel strategies for Recruitment Marketing that are required to activate specific candidate markets and create positive Shell brand preference and application pipeline.
• Implement and deliver high quality of recruitment marketing plans to target talent, build and nurture talent pipelines, improve brand metrics, and enhance our reputation as an employer.
• Leveraging market intelligence, data, and insights to enable the continuous development of marketing as a feature of the resourcing and talent strategy in support of the business agenda.
• Driving the agenda for marketing and employer branding delivery in partnership with Shell Brands International (SBI), Corporate Relations, relevant businesses, and external partnerships, including agencies and vendors.
• Be a visible Shell Ambassador and the EVP in the internal and external market, engaging important networks and associations who Resourcing has a relationship with, for example, key academics or benchmark groups.
• What we need from you.
• To succeed as a Recruiter, you will have:
• Minimum 8 years HR experiences preferably more on recruitment experiences.
• Master's Degree in MBA/Business Administration/Human Resources or related field is preferred.
• Overseas education is preferred and fluent in communication in English.
• Strong understanding of recruitment processes, practices, systems, HR policies and local employment law or demonstrated HR business partnering ability is required.
• Strong knowledge of candidate sourcing, attraction strategy development, assessment and offer negotiation.
• Change agility with an outside-in and future orientation to develop resourcing strategies and drive decisions that address future trends.
• Experience in working across multiple portfolios and possess credible and strong relationship management by developing a deep understanding of different stakeholder needs.
• Business/industry understanding to represent Shell to external candidates and fully understand the requisition brief.
• Data-led analysis and insight; uses metrics to optimize planning and priorities.
• For example, marketing and resourcing data points of; market tracking, application volumes, open requisition numbers, cycle time of recruitment stages, assessment results, diversity of applicants/shortlist/appointments/assessors.
• A strong curiosity to learn and demonstrated ability to nurture a psychologically safe and inclusive environment within which teams and individuals can thrive.
• Strong team orientation; able to proactively contribute to the Country HR team and others. Works effectively in diverse teams.
• Proactive, takes initiative and effectively deals with challenges.
• If you don't see yourself reflected in the job requirements on the posting above, we still encourage you to reach out and apply. Shell is committed to creating a more diverse, equitable and inclusive workplace and we encourage individuals of all backgrounds to send in your applications.
• Company Description.
• Shell's presence in Thailand dates back to 1892 when the first barge containing Shell kerosene docked in Bangkok. Today, Shell is one of the largest and the longest-established multinational operations in Thailand. The Shell Brand is one of the most esteemed and well respected in the Thai energy sector. Shell played a pioneering role in the advancement of the industry, from the establishment of refineries to a nationwide network of gasoline stations. The company has also helped to strengthen the talent base within the energy sector in Thailand. For more than 130 years of our operations in Thailand, Shell has been growing side by side with the country's developing economy. We have been committed to developing products of quality and to preserving the environment. Our goal is not only to achieve business success but also to play an active role in helping improve society.
• An innovative place to work.
• There's never been a more exciting time to work at Shell.
• Join us and you'll be adding your talent and imagination to a business with the ambition to shape the future - whether by investing in oil, gas and renewable energy to meet demand, exploring new ways to store energy, or developing technology that helps the world to use energy more efficiently, everyone at Shell does their part.
• An inclusive place to work.
• To power progress, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we are nurturing an inclusive environment - one where you can express your ideas, extend your skills, and reach your potential.
• We're creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we'll take it from there.
• We're closing the gender gap - whether that's through action on equal pay or by enabling more women to reach senior roles in engineering and technology.
• We're striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.
• We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.
• A rewarding place to work.
• Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.
• We're huge advocates for career development. We'll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.

Experience:

2 years required

Skills:

Google Cloud Platform, System Administration, Network Administration, Microsoft Office, Software Development, English

Job type:

Full-time

• enefits: SSO, Health Insurance, Health check up, Bonus 1 Month(เมื่อทำงานครบสัญญา 1 ปี) .
• Contract Period: 1 Years (First 4 month for performance evaluation before renew contract).
• Work Place: Chamchuri Square.
• Location: 319 Chamchuri Square Building,Phaya Thai Rd, Khet Pathum Wan,.
• Krung Thep Maha Nakhon 10330.
• Work Days: Ability to work flexible, 24x7, rotating shifts.
• Working Hour: Mon - Sun and 24 Hrs. (Work 5/off 2).
• Shift: 8 AM - 5 PM, 4 PM - 12 PM, 00 AM - 8 AM .
• Receive and Response to customer inquiries via call/e-mail with prompt, accurate, and courteous replies.
• Logging and Tracking the details of customer requests and problems as tickets.
• Identify the types, categories, severity, and urgency of the ticket.
• Provide technical/non-technical phone support to customers.
• Provide remote support and/or remote maintenance to customers.
• Control and follow up customer tickets in order to comply with customers Service Level Agreement.
• Identify the ticket from customers as Maintain or non-Maintain based on customers contracts.
• Act as a further escalation point for unresolved or escalated calls;.
• Route customer tickets to proper teams to follow up and handle (both internal and external) including.
• tracking the status of tickets until closure.
• Escalate the ticket to supervisor when the ticket is going to miss SLA or has a risk to miss SLA.
• Provide report to customer upon requests.
• Maintain and/or Update customer information in the Service Desk System.
• Participate and assist in driving knowledge management process.
• Others as assigned by Project Manager/Team lead.
• Male or Female, age not over 30.
• Bachelors Degree in Computer Science, Information Systems, or IT related fields.
• 1-2 years experience in IT helpdesk or Customer Service area.
• Able to understand customer contracts, Service Level Agreement, and Scopes of work.
• Basic knowledge of Computer Hardware, Windows 10, and O365.
• Good Troubleshooting skills and Service mind.
• Good English communication skills.
• Able to work under pressure and time constrain.
• Able to work in shift and overtime.
• ต้องสื่อสารภาษาอังกฤษได้เท่านั้น.

Experience:

No experience required

Skills:

English

Job type:

Full-time

• Call management
• Receiving all calls from customer within agreed repose time and log call in Help desk system
• Provide solutions to customers via phone
• Analysis and solve the failure for HW, SW, application, Operation and Dispatch call to appropriate service partner
• Problem management
• Provide remote diagnostic to customer system
• Monitor progress of calls
• Escalate call which exceed the Service Level Agreement criteria
• Reporting
• Prepare call log data for manage service report
• Maintenance of call log data
• Manage and document end user manual
• On-site service
• Provide engineering on-site service according to SLA.
• Maintain inventory of IT hardware and software
• IMACD (Install, Move, Add, Change, Delete)
• Others as assigned by Project Manager/Helpdesk Supervisor.
• Male or female, 25-35 years of age
• Bachelor Degree in Computer Engineering or any related fields
• 3-5 year in service and support of Computer equipment, Network system, Infrastructure, IT Service management
• Knowledge in Windows Operating System,Microsoft Office, O365,Share point
• Ability to work flexible
• Good command of English would be advantage
• Service-mind and interpersonal skill is a must - Contract 1 Year.

Skills:

Coordinate, Work Well Under Pressure, Energetic, English

Job type:

Full-time

• Manage complex calendars, with an understanding of business priorities to offer alternatives, trade-offs and consideration of the most efficient use of Managing Director & Partner, Partner & Principal's time, and provide timely reminders as necessary.
• Schedule, coordinate and oversee a wide variety of internal/external meetings/events (local, offsite or virtual).
• Documentation: organize any needed material in advance of the meetings, maintain files/record keeping systems and confidential files.
• Organize travel arrangements; anticipate and coordinate travel and logistics needs.
• Prepare and submit timesheets and expenses for Managing Director & Partner (MDP) in accordance with company guidelines.
• Provide professional support to BCG visitors, assist with settling in requirements and greet as appropriate.
• Support business objectives under guidance by building working relationships with clients and client assistants to facilitate information flow and scheduling.
• Establish and maintain systems to organize and manage details to ensure accuracy in all aspects.
• Receive, screen, and sort according to priority all incoming mail; respond promptly to inquiries as needed.
• Support case teams, internal committees, and practice area activities and information requests.
• Maintain highest levels of internal and external confidentiality.
• Provide general administrative support: typing, telephone support, mail, copying, faxing, filing, calendar functions, voice mail and e-mail distribution lists, maintaining marketing and any other databases as instructed from time to time.
• Provide back-up assistance to other EAs and Reception Desk as needed.
• Please note that this position is not restricted to the responsibilities above and the job scope and responsibilities are subject to change.
• YOU BRING (EXPERIENCE & QUALIFICATIONS).
• Ideally, minimum of 10 years of work experience gained in a professional services environment.
• Able to multi-task in a fast-paced, deadline driven, service-oriented environment.
• Secretarial diploma or equivalent in related fields.
• Team player yet able to work independently, with demonstrated ability to be flexible, responsive and to take initiative.
• Demonstrate strong interpersonal skills - able to work effectively with all levels of staff.
• Convey a strong positive personal and professional image with excellent standards of professional behavior and ethics.
• Strong organizational skills, ability to set priorities, display attention to details and is tenacious with follow-ups.
• Excellent oral and written communication skills in English.
• Consistently handle situations with tact and patience, and able to work well under pressure.
• Highly motivated, energetic and resourceful.
• Strong customer service orientation - responds to customers' needs with a sense of urgency, and with a "How can I help" mindset.
• Able to work beyond normal office hours (sometimes weekends) during peak periods.
• Excellent typing skills with strong Microsoft Office skills, especially in Word, Excel, Powerpoint.
• YOU'LL WORK WITH.
• Our business management and operations team members work to ensure that BCG is running smoothly, efficiently, and productively. We are made up of executive and administrative (or case team) assistants, visual service artists, receptionists, facilities staff, and the team leaders and office coordinators who manage these operations and business management jobs.