Carenett International Co., Ltd.
Service Desk
atCarenett International Co., Ltd.enefits: SSO, Health Insurance, Health check up, Bonus 1 Month(เมื่อทำงานครบสัญญา 1 ปี)
Contract Period: 1 Years (First 4 month for performance evaluation before renew contract)
Work Place: Chamchuri Square
Location: 319 Chamchuri Square Building,Phaya Thai Rd, Khet Pathum Wan,
Krung Thep Maha Nakhon 10330
Work Days: Ability to work flexible, 24x7, rotating shifts.
Working Hour: Mon - Sun and 24 Hrs. (Work 5/off 2)
Shift : 8 AM - 5 PM , 4 PM - 12 PM , 00 AM - 8 AM
RESPONSIBILITIES :
- Receive and Response to customer inquiries via call/e-mail with prompt, accurate, and courteous replies.
- Logging and Tracking the details of customer requests and problems as tickets.
- Identify the types, categories, severity, and urgency of the ticket.
- Provide technical/non-technical phone support to customers.
- Provide remote support and/or remote maintenance to customers.
- Control and follow up customer tickets in order to comply with customers Service Level Agreement.
- Identify the ticket from customers as Maintain or non-Maintain based on customers contracts.
- Act as a further escalation point for unresolved or escalated calls;
- Route customer tickets to proper teams to follow up and handle (both internal and external) including
- tracking the status of tickets until closure.
- Escalate the ticket to supervisor when the ticket is going to miss SLA or has a risk to miss SLA.
- Provide report to customer upon requests.
- Maintain and/or Update customer information in the Service Desk System.
- Participate and assist in driving knowledge management process.
- Others as assigned by Project Manager/Team lead
QUALIFICATIONS :
- Male or Female, age not over 30
- Bachelors Degree in Computer Science, Information Systems, or IT related fields.
- 1-2 years experience in IT helpdesk or Customer Service area.
- Able to understand customer contracts, Service Level Agreement, and Scopes of work.
- Basic knowledge of Computer Hardware, Windows 10, and O365.
- Good Troubleshooting skills and Service mind.
- Good English communication skills.
- Able to work under pressure and time constrain.
- Able to work in shift and overtime.
ต้องสื่อสารภาษาอังกฤษได้เท่านั้น
Experience required
- 2 years
Career level
- Entry Level
Only Thai nationals can apply
Salary
- 18,000 - 20,000 THB
Job function
- IT / Programming
- Engineering
Job type
- Full-time
Age preferred
- From 25 to 30
Company overview
CARENETT Group started its first business in telecommunications engineering services and has been one of the leading engineering service providers in Telecom industry. The company has been established its first presence since 2001 and originally focused its businesses in Thailand. With our reliab ...
Why join us: At Carenett, we believe that “Great People” deserve enriched life in a better community. We further believe that “Great Organizations” deserve “Great People” to work for them to make their business and organization successful.
Benefits
- Health Insurance
- Accident Insurance
- Company uniform
- Five-day work week
- Job training
- Phone Allowance
- Overtime pay
- Maternity leave
- Corporate Social Responsibility Initiatives
