Head of IT Service and Support
atFWD Life Insurance PCLAbout FWD Group
FWD Group is a pan-Asian life insurance business with more than 13 million customers across 10 markets, including some of the fastest-growing insurance markets in the world. The company was established in 2013 and is focused on changing the way people feel about insurance. FWD’s customer-led and digitally enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience.
Key Responsibilities:
IT Technical Support and Service
- Achieve IT Services and Support team with committed SLA level and good quality
- Provide all service request for workstation
- Manage workstation stock and inventory
- Manage workstation to security compile with FWD Group policy
- Provide IT technical support for staff
IT Operation
- Provide monitor and notify for all batches scheduler finish by desire time
- Provide monitor and notify/escalate for system health, application and hardware
- Deploy application and batches within request time
IT Helpdesk
- Provide services for help users able to do they job didn’t have technical problem
- Provide onboarding services for staff to get necessary services from IT when start work with appropriate time
Qualifications:
- Bachelor’s degree in Computer or IT related fields
- Certification: ITIL and related
- At least 10 years in IT services / IT Support area, and lead team more than 4 person
Experience required
- any or no experience
Salary
- Negotiable
Job function
- IT / Programming
- Senior Management
Job type
- Full-time
Company overview
About FWD Group FWD Group is a pan-Asian life insurance business with more than 13 million customers across 10 markets, including some of the fastest-growing insurance markets in the world. The company was established in 2013 and is focused on changing the way people feel a ...
Why join us: At FWD Thailand - we’re proactive, open, committed, caring and innovative. We also provide a caring environment for all the members of the staff and believes that everyone is equally important in driving the company’s success. Over the years, “Celebrate living” has always ...
Benefits
- Five-day work week
- Learning & Development Opportunities
- Annual bonus
- Company phone
- Dental Insurance
- Employee discount
- Flexible working hours
- Health Insurance
- Hybrid Working
- Maternity leave
- Paid holidays
- Performance bonus
- Phone Allowance
- Professional development
- Provident fund
- Remote work
- Social Security
- Transport Allowance
- Travel Allowance
- Travel Insurance
- Company uniform
- Corporate Social Responsibility Initiatives