Experience:

2 years required

Skills:

Product Development, Project Management, Microsoft Office, Product Design, Electronics

Job type:

Full-time

• Investigate and collect future technological trends and needs.
• Initiate new ideas for new products or new product solution.
• Translate new product idea into pilot sample (compounding samples).
• Co-ordinate with Adlab to confirm that compound meet target customers' requirements.
• Conduct trial for pilot samples and identify potential new product solution.
• Co-ordinate the development and introduction of new grades, participate in customer trials and give technical support to the customer, feedback trial results to all concerned parties in time.
• Product quality maintenance and improvement.
• Be a strong advocate of quality and actively initiate/ support the improvement of product quality and service quality.
• Be focal point to co-ordinate customer voice, enquiry with internal support functions.
• Technical service.
• Ensures timely and effective technical support to customers for full satisfaction of using our products.
• Resolves problems in application.
• Attends on site trials of our products at customer's plant, assists customer in optimizing processing conditions.
• Co-ordinates with technical staff in other locations.
• Provide technical knowledge training regarding products and application to customers where necessary or appropriate.
• Complaint handling.
• Investigates product and application related complaints from customers, suggests settlement on technical issues. Ensure that the customer is satisfied with handling of the complaint.
• Sample management.
• Arrange samples to customers for market development, in cost efficient way and follow up sample trial results at customers.
• Product Stewardship and Intellectual properties.
• Protect the company intellectual properties via confidential agreement and non-analysis agreement where appropriate.
• ISO compliance.
• Maintain the document system related to new product design to comply with ISO requirements.
• Additional Technical Skills / Experience.
• Strong experience in polypropylene (PP) processing or application development, particularly in technical compounding for the electrical & electronics (E&E), automotive, wire & cable, and related industries.
• Experience in testing and analyzing polypropylene molded parts for automotive applications is preferred.
• Experience in PP product design and project management for automotive and compounding applications.
• Experience in polymer processing or application development for healthcare applications is preferred.
• Bachelor's Degree or higher in Polymer Science/Engineering.
• Minimum 2 years of technical experience in polymer processing is preferred.
• Proficient in Microsoft Office applications (Excel, Word, and PowerPoint); experience with Statistical techniques is preferred.
• Strong analytical, problem-solving and customer service skills with a collaborative mindset.
• Good communication, teamwork and interpersonal skills.
• Proficiency in English communications.