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Hotel Support Specialist

atTrip.com Group
About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.
Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.
We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.
We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

In this Role, you’ll get to
  • Use the right tools to assist the local business team and provide front-line business support to overseas partners by follow the company procedures,
  • Adapt to corporate strategy adjustment and keep business knowledge updated.
  • Help to solve the partner's demand in the daily operation of Trip system by telephone, email or online chat.
  • Promote Trip’s hotel management system to our cooperative hotels.
  • Coordinate with other departments to improve the overall satisfaction of the merchant (hotel).
  • Complete temporary tasks assigned by superiors.

What you'll Need to Succeed
  • Diploma or above, can handle the daily communication in Thai and English.
  • Mandarin speaker will be a plus.
  • Able to perform shift work.
  • Relevant working experience in starred hotel, airline ticket counter, and call center is preferred.
Why Trip.com Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.

What’s more?
  • Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
  • Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
  • We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
  • We encourage flexible work arrangement
Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.
Click the link to learn more about What makes Trip.com Group a leading global travel service provider?
Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!
Find out more job opportunities at https://careers.trip.com
Have a good trip, and see you soon!
Skills required
  • English (Fair)
  • Mandarin (Fair)
Experience required
  • any or no experience
Salary
  • Negotiable
Job function
  • Customer Service
  • Sales
Job type
  • Full-time

Company overview

Size:41073 employees
Industry:Tourism / Travel
Location:n/a
Website:th.trip.com/?fbclid=IwY2xjawGekM5leHRuA2FlbQIxMAABHS8xeg8rYcgaEoBwSqXu1s4SBJltVIm3p_5v_1YsIJ1BZJYgWeh7YwfFGw_aem_C0omZlWWzbAWqq2MHSe7sw
Founded in:1999
Ranking:5/5

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pu ...

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Why join us:

We offer a dynamic environment where your passion for travel can thrive. We provide opportunities for learning and career progression. Our family-friendly policies, such as childcare subsidies and hybrid work arrangements, support work-life balance. We value diversity and inclusion, offering equa ...

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Head office: 33/4, THE NINE TOWER TOWER B, FLOOR 33-34, ROOM 3301-3404, RAMA IX, HUAI KHWANG, HUAI KHWANG, BANGKOK 10310
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