SCG
Customer Success Officer (Chinese Speaking) - Bangsue-based, SCGP
atSCGCustomer Success Officer (Chinese Speaking) - Bangsue-based, SCGP
Location : Bangkok, Bangkok, Thailand
Business : SCGP
Job Description
Domicile Company - BU: SCG Packaging Public Company Limited. - SCGP
Requisition ID: Y636RWX5
Job Function: Sales & Marketing
Job Summary
Managing end-to-end order processing and customer service operations to achieve business KPIs, with a primary focus on the Chinese market. Working closely with cross-functional teams to analyze customer needs, deliver effective solutions, and support overall sales performance. Driving service efficiency improvements, preparing performance reports, and presenting insights and initiatives to management.
Job Responsibilities
- Manage and coordinate end-to-end order processing and customer service operations to achieve assigned KPIs
- Work closely with cross-functional teams to ensure smooth execution of sales and service activities
- Support overall sales performance to meet business targets
- Analyze customer needs and propose appropriate solutions and options to resolve issues and enhance customer satisfaction
- Prepare and report DTR/DTP, and propose initiatives to improve service efficiency and value creation for customers and the company (e.g., system integration, order tracking, cost-saving projects)
- Prepare sales and service performance reports
- Present operational results, insights, and improvement initiatives to management
Qualifications
- Bachelor's degree in Business Administration, Marketing, Accounting, Logistics, International Business, or related fields. (Bachelor GPA > 2.70, Master GPA > 3.30)
- 1 - 3 years of work experience in customer success, sales support, order management, customer service, or related roles.
- Strong experience in end-to-end order management, coordination, and KPI-driven operations
- Good understanding of sales operations, customer service processes, and cross-functional coordination
- Service-minded, responsible, detail-oriented, and able to work well under pressure.
- Good command of English in written and verbal
- Proficient in Chinese language (HSK Level 6 or equivalent)
- Willing to work onsite at SCG Packaging PCL. (Bangsue, Bangkok)
Contact: Pupat (Mac)
Email: [email protected]
Experience required
- 3 years
Salary
- Negotiable
Job function
- Customer Service
- Sales
Job type
- Full-time
Company overview
Size:50000 employees
Industry:Chemical / Plastic / Paper
Location:Bangkok
Website:career.scg.com
Founded in:1913
Ranking:4/5
“Passion for Better”
SCG, a leading conglomerate in ASEAN and entering its 111th year of stable growth, recognizes the importance of responsible business practices. It is elevating its operations by integrating sustainable development strategies in line with the United Natio ...
Why join us: เพราะว่าหัวใจของวัฒนธรรมองค์กร คือ คนเอสซีจี หรือ SCG People ที่ยึดมั่นและปฏิบัติตามอุดมการณ์ 4 และเป็นคน Open & Challenge เพื่อเป็นการสร้างชื่อเสียง ขององค์กรให้เป็นที่ยอมรับในภูมิภาคอาเซียน ในฐานะองค์กรแห่งนวัตกรรมที่น่าร่วมงานด้วยและเป็นแบบอย่างด้านบรรษัทภิบาล และการพัฒนาอย่างยั่งยืนตามวิส ...
Head office: 1 Siam Cement Road, Bangsue, Bangkok 10800 Thailand
Benefits
- Life Insurance
- Five-day work week
- Flexible working hours
- Health Insurance
- Transport Allowance
- Performance bonus
- Dental Insurance
- Provident fund
- Professional development
- Education Allowance
- Accident Insurance
- Gym membership
- Learning & Development Opportunities
- Maternity leave
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