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Customer Experience (Junior/ Senior/ Manager)
atTakeMeTourYour work is to ensure that all users of TakeMeTour are happy (both travellers & local expert / local guide). You will be the only customer facing position of the company. Be prepared to represent TakeMeTour!
The "Customer Experience" position is responsible for managing customers' experience & their happiness. This includes, but not limited to the following:
- Travellers: Making sure that foreign travellers have a smooth experience using TakeMeTour (including trip suggestion & customization or even solving their basic technical problem)
- Make sure that those who use TakeMeTour receive a the best-in-class experience from the pre-trip, during-trip,and until post-trip period.
- Understand customers' problems and be the main POC when they have any problem
- Proactively reach out to potential travellers to promote TakeMeTour's experience
- Local Expert: Help them list an interesting, unique, and creative local experience on TakeMeTour
- Ensure local expert happiness by creating an active local expert community
- Lead or participate in new projects or initiatives (if any)
- We are looking for an enthusiastic, passionate and self-motivated team member.
- Who have an excellent communication skills and good service minded.
- Able to speak & write fluently in Thai and English (3rd language is a plus)
- Love talking and mingling with people (either in-person, phone, email, chat)
- Good service mind & optimistic person
- Able to handle immediate situations & find an appropriate solution quickly
- Be creative & passionate on planning a trip around Thailand
- Not only work hard, but also work smart to get things done
Experience required
- any or no experience
Only Thai nationals can apply
Salary
- 18,000 - 35,000 THB, Negotiable, commission paid with salary
Job function
- Customer Service
- Sales
- Hospitality
Job type
- Full-time
Age preferred
- From 22 to 32
Company overview
TakeMeTour is a marketplace for local 1-day tours. We connect international travelers with local people. We are the largest marketplace for local tours in Thailand and expanded to Cambodia, Philippines, and Vietnam with more than 1,200 travel products We are changing the way people travel by - C ... Read more
Why join us: If you believe in these values, apply now - International mindset : Understand the culture difference, Think globally. - Sharing and caring : Put yourself in someone's shoes - Being better : Be open-minded, Always get feedback, Continuously improve - Think like a pirate : Making impact, Creative ... Read more
Benefits
- Employee discount
- English lessons
- Flexible working hours
- Job training
- Professional development
- Social Security
- Free lunch & snacks
- Gym membership
- Accident Insurance